Saeco Coffee Makers XXCX manual Troubleshooting, Problem Solution

Troubleshooting

If you have concerns or difficulites with your SaecoVenus, here are some possible ideas for solutions. If you need further assistance, please contact Saeco Customer Service at 1-800-933-7876.

PROBLEM	SOLUTION
Machine does not work.	Coffeemaker is not plugged in.
	Check outlet (power source); Fuse may be out.
There are coffee grounds in	Coffee grind is too fine.
the brewed coffee.	Too much coffee in the filter basket.
	The carafe was not fully inserted.
	Removable Internal Filter Basket Holder needs to be cleaned.
	Need to have a standard paper basket filter in Internal Filter Basket Holder.
Coffee is not hot enough.	Thermal carafe needed to be preheated with hot water.
	Coffeemaker needs to be decalcified.
	Coffee being used was not at room temperature
Carafe lid, carafe or machine	Part of coffeemaker needs to be cleaned;
has an odd odor.	See “Decalcifying” for Instructions.
Machine overflowed.	Hot water could not pass through the opening at the bottom of the filter
	holder. Remove filter basket holder and thoroughly clean by hand. Look for
	loose coffee grounds that may be blocking flow.
	While pulling the thermal carafe away to take a cup of coffee, too much
	water stayed in the brewing chamber and spilt over the top; Insert carafe
	and continue brewing cycle.
	Too much water in reservoir.
Control Pad/Timer doesn’t	The material encasing the control pad is splashproof, not waterproof. If the
work; No lights work when I	control pad has water inside it, it may cause a temporary delay until it dries
turn on the coffeemaker.	out. The buttons would not work and the lights on the clock go out.
	Unplug the machine and let dry several hours.
One of the parts is broken	Contact Saeco Customer Service at 1-800-933-7876.

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