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3Com TokenLink VelocityTM XL PCI Network Interface Card Support from 3Com, 3Com Asia Limited

Models: TokenLink VelocityTM XL PCI Network Interface Card

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C-4APPENDIX C: TECHNICAL SUPPORT

Support from 3Com

If you are unable to receive support from your network supplier, technical support contracts are available from 3Com.

Contact your local 3Com sales ofﬁce to ﬁnd your authorized service provider using one of these numbers:

Regional Sales Office	Telephone Number

3Com Corporation
P.O. Box 58145	800 NET 3Com
5400 Bayfront Plaza
Santa Clara, California
95052-8145
U.S.A.
3Com Asia Limited
Australia	61 2 9937 5000 (Sydney)
Hong Kong	61 3 9866 8022 (Melbourne)
Hong Kong	852 2501 1111
India	91 11 644 3974
Indonesia	62 21 572 2088
Japan	81 6 536 3303 (Osaka)
Korea	81 3 3345 7251 (Tokyo)
Korea	82 2 3455 6300
Malaysia	60 3 732 7910
New Zealand	64 9 366 9138
Philippines	632 892 4476
P.R. of China	8610 68492568 (Beijing)
Singapore	86 21 63501581 (Shanghai)
Singapore	65 538 9368
Taiwan, R.O.C.	886 2 377 5850
Thailand	662 231 8151 5
3Com Austria	43 1 580 17 0
3Com Benelux B.V.
Belgium	32 2 725 0202
Netherlands	31 0346 586211
3Com Canada
Calgary	403 265 3266
Edmonton	403 423 3266
Montreal	514 683 3266
Ottawa	613 566 7055
Toronto	416 498 3266
Vancouver	604 434 3266
3Com France	33 1 69 86 68 00

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3Com TokenLink VelocityTM XL PCI Network Interface Card manual Support from 3Com, 3Com Asia Limited

Contents

TokenLink Velocity XL PCI Network Interface Card User Guide Member of the high-performance TokenLink Velocity family3Com Corporation 5400 Bayfront Plaza Santa Clara, California Lifetime Limited Warranty Sweden, Finland, Norway Contents Microsoft Windows Environment IBM Environments Glossary Index 3COM Corporation Limited Warranty Vii Page Figures Install Menu B-2 Tables Page About this Guide Finding Speciﬁc Information in This GuideConventions List conventions that are used throughout this guideConvention Description Page Introduction 1TokenLink Velocity XL PCI 3C359 NICParallel Tasking II Performance High-Performance Features of the 3C359 NICDynamicAccess Class of Service Support for Full-Duplex/Dedicated Token Ring Other Features of the 3C359 NICWake-up On LAN Capability Installation Overview Run diagnostics, if necessary Page Installation Requirements Safety PrecautionsVerify that your tools are nonconducting or insulated Unpacking and Inspecting the 3C359 NICReduce any static electricity on your body Inserting the 3C359 NIC 1Removing the Expansion Slot Cover2Inserting the 3C359 NIC Return all packing materials to the shipping container Page Novell Netware Environments Installing a DOS 16-Bit Client DriverInstalling a DOS 16-Bit Client Automatically AutoLink Software FunctionsRunning the AutoLink Program Before Using the AutoLink Conﬁguration UtilityModifying AutoLink Default Settings To accept the terms and conditions, enter y Log in to the NetWare server with your ID and passwordFrom the AutoLink Information window, press Enter To display the ﬁle, enter the following DOS command Installing a DOS 16-Bit Client ManuallyAutoLink Troubleshooting Enter the following command installAdd the appropriate keywords as shown below Conﬁguring the DOS 16-Bit Client DriverRestart your PC to start the NetWare 16-bit client Installing DOS Client32 Drive\netware\client32Installing an OS/2 Client Driver for NetWare Restart your workstation to start Client32Selecting the Appropriate NIC Address Displaying the Universal AddressInstalling the Novell OS/2 Requester 1Conﬁguration and Diagnostic Program WindowSelect the appropriate protocol and save the conﬁguration Save the ﬁle as C\CONFIG.SYS and click OK to continueSelect Continue Conﬁguring the Novell OS/2 Requester Click Copy and follow the displayed instructionsRemove the OS/2 Requester diskette and restart the PC Installing a NetWare Server DriverDriver Support Installation Instructions Installing the Driver in an Existing NetWare EnvironmentTOKENTSM.NLM Protocol Supported Parameter Units Values Description Node=4000123AB678 This is the Load/Bind sequence for the second of two NICs Bind ipx ip to name drivername Net=number addr=number TLNKPODI.LAN Unbind ipx tlnkpodi name Unload tlnkpodi Page Ndis 4 Miniport Driver Microsoft Windows EnvironmentDrivers Available for Windows Ndis 3 Miniport Driver Installing a 3C359 NIC Driver for Windows EnvironmentsBefore Installing a Windows Driver Installing a Driver for Windows About Microsoft Windows 95 VersionsTurn on the computer and start Windows Installing a Driver for Windows 95 VersionWhen the setup ﬁle has been read, select Click OKClick Next Installing a Driver for Windows 95 Version 950b, OSR2Install the 3C359 NIC and start the computer Installing a Driver for Windows NT Installing a Driver for Windows NT Remove the TokenDisk diskette or CD and click Restart now Setting Ring Speed for WindowsSelecting Ring Speed Network window appears, as shown in Figure Click the Advanced tab 2PCI Token Ring Adapter Properties Window Driver Tab4Manually Setting Ring Speed Select one of the following valuesSetting Ring Speed for Windows NT 53Com TokenLink Velocity XL PCI Adapter Dialog Box Displaying the Current Network Address for Windows Deﬁning a Locally Administered Network AddressDeﬁning the LAA Address for Windows Setting the LAA Address for Windows 6Conﬁguration and Diagnostic Program Window7Network Window 8PCI Token Ring Adapter Properties Window Driver Tab Deﬁning the LAA Address for Windows NT Click OK Restart the computerConﬁguring Class of Service 103Com TokenLink Velocity XL PCI Adapter Dialog BoxBefore Starting Class of Service Conﬁguration Enabling Class of Service11DynamicAccess Select Adapter Window Select the Enable radio button 123Com Class of Service Setup WindowAdding Class of Service Ranges and Protocols Click the Additional Ranges tab13Class of Service Additional Ranges Window Using Class of Service Advanced Options Click OK when you are ﬁnishedClass of Service Advanced Options Settings Click the Advanced Options tabConﬁguring Class of Service Page Installing a Driver for Various IBM Environments IBM EnvironmentsInstalling a Driver for IBM DOS LAN Services Using IBM Mpts to Install a Driver for OS/2 Select OK on the Mpts logo panelSelect Install When the Installation Complete message appears, select OKConﬁguring IBM Host Connectivity Network Setup window is displayed Adding the 32-Bit DLC Network Protocol for Windows Network Setup message window, click OKWindows Setup message window, click Restart Computer Click Yes Adding the 32-Bit DLC Network Protocol for Windows NT Verify that DLC Protocol is displayed. Click ClosePage Troubleshooting 3C359 NIC LEDsTimer Test Using the Diagnostic ProgramDOS Diagnostic Tests Register Write/Read TestRing Operations Test Running the DOS Diagnostic TestsOpen NIC for Ring Operation Test Close NIC TestFrom the Test pull-down menu shown in -2, select Run Tests Press Enter to start the testsChanging the DOS Test Setup 4DOS Diagnostic Program Test Setup Dialog BoxPage Specifications 3C359 NIC SpeciﬁcationsCompatibility Cables and ConnectorsSafety Classiﬁcations Bus Data InterfaceRJ-45 Connector Pin Assignments Connector Pin AssignmentsDB-9 Connector Pin Assignments Figure A-2RJ-45 Connector Pin Assignments Cable RequirementsUsing the Conﬁguration Program ChangingFigure B-1Conﬁguration and Diagnostic Program Screen NIC Conﬁguration screen appears, as shown in Figure B-3 Adjusting Conﬁguration Settings Ring SpeedMemory Limit of 1 Megabyte Boot ROMChanging Conﬁguration for Multiple NICs Page World Wide Web Site Online Technical Services3Com Bulletin Board Service Access by Digital Modem 3ComFacts Automated Fax ServiceAccess by Analog Modem 408 654Log on to your CompuServe account 3ComForum on CompuServe Online ServiceSupport from Your Network Supplier Press Return to see the 3ComForum main menuSupport from 3Com 3Com Asia LimitedSupport from 3Com Returning Products for Repair To obtain an RMA number, call or faxBus Class of Service or Trafﬁc PrioritizationGlossary Bus masteringDriver Clean bootDynamicAccess software Full-duplexOnNow/ACPI LobeLobe cable Parallel Tasking architectureToken ring Promiscuous modeParallel Tasking II technology Trafﬁc PrioritizationIndex NumbersDOS NIC Trirom 3Com Corporation Limited Warranty FCC Class B Statement FCC Declaration of Conformity