Appendix I
Glossary
Glossary
Term | Definition |
|
|
Access Code | A one or two digit number that must be dialed before an |
| outside call can be made. |
Account Code | A billing number for long distance calls that may be |
| assigned as a part of a user's dialing procedure. |
Alphabetic Keypad | A QWERTY keyboard located under the cover at the |
| bottom of the phone. |
Authorization Code | A unique number that may be assigned to a user or a |
| directory number which, when dialed, permits authorized |
| usage of system features. |
Centergy Reporting | Centergy → is a call center management tool that |
| integrates with the Pointspan system. |
Code (Abbreviated Dial) | The single or |
| phone number when setting up Abbreviated Dial feature. |
| This code number is used in place of the complete phone |
| number. |
Extension/Directory Number | A number assigned to an individual telephone set which, |
| when dialed, allows access to that telephone set; an |
| internal phone number. |
External (call or number) | A call to a number that is outside of the phone system. |
Feature Codes | A combination of the star (*) or the pound (#) symbol |
| plus a single digit of the pad. Each code accesses a |
| specific system feature. |
| Example: Feature Code "*3" activates the Call Forward |
| feature. See Feature Codes in Chapter 4. |
| Or |
| A Numeric Feature Code (two to four digits) is used to |
| access features on rotary phones that do not have a * or a |
| # symbol. |
Features | Capabilities of a phone other than placing and receiving |
| calls. For example, Hold, Transfer, Call Forward, Call |
| Back Queuing, etc. |
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