ITE-760 User Guide

Appendix I

Glossary

Glossary

Term

Definition

 

 

Access Code

A one or two digit number that must be dialed before an

 

outside call can be made.

Account Code

A billing number for long distance calls that may be

 

assigned as a part of a user's dialing procedure.

Alphabetic Keypad

A QWERTY keyboard located under the cover at the

 

bottom of the phone.

Authorization Code

A unique number that may be assigned to a user or a

 

directory number which, when dialed, permits authorized

 

usage of system features.

Centergy Reporting

Centergy → is a call center management tool that

 

integrates with the Pointspan system.

Code (Abbreviated Dial)

The single or double-digit number that a user assigns to a

 

phone number when setting up Abbreviated Dial feature.

 

This code number is used in place of the complete phone

 

number.

Extension/Directory Number

A number assigned to an individual telephone set which,

 

when dialed, allows access to that telephone set; an

 

internal phone number.

External (call or number)

A call to a number that is outside of the phone system.

Feature Codes

A combination of the star (*) or the pound (#) symbol

 

plus a single digit of the pad. Each code accesses a

 

specific system feature.

 

Example: Feature Code "*3" activates the Call Forward

 

feature. See Feature Codes in Chapter 4.

 

Or

 

A Numeric Feature Code (two to four digits) is used to

 

access features on rotary phones that do not have a * or a

 

# symbol.

Features

Capabilities of a phone other than placing and receiving

 

calls. For example, Hold, Transfer, Call Forward, Call

 

Back Queuing, etc.

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Aastra Telecom ITE-760 manual Appendix Glossary, Term Definition