Callback | Aastra Telecom ITE-760 guide

Chapter 4, Features

Step Action

Result

2.

Repeat Step 1 to alternate between calls

Return to the Holding Party when One Party Hangs Up

Conditions:

One party is disconnected, the other is still on hold

Step		Action			Result

1.		Press			Extension key lamp ON

		Or
		Or			You are in conversation with the

		Press
		Press			held party
					held party

Callback

The Callback feature allows you to place a Callback on a busy internal extension or an extension that does not answer. The system automatically places the call when both extensions are no longer busy.

•When another party has left a callback on your phone, the softkey is displayed in the menu.

•If a callback is left on a line other than your prime line, it will display only after you select the line.

•Each extension can have 10 callbacks.

•Callbacks are returned on a first in/first out basis.

•If you try to leave a callback on an extension that has already received 10 callbacks, you will hear a fast busy tone.

•If there is no answer when you return a callback, you may either hang up and cancel the call or leave a callback on that extension.

•A callback that you place on another extension returns to your phone with a three- ring system ring when both your phone and the called extension are on hook. That call is automatically canceled if you do not answer within a system-defined time period.

40	M	Aastra – 2568-004
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Aastra Telecom ITE-760 manual Callback, Return to the Holding Party when One Party Hangs Up

Contents

Page Proprietary Information and Contents Contact Information What to Expect when Contacting Company4th Edition May 5 Trademarks and Acknowledgements Revision History Revision Date Point Number Completed Contact Description Table of Contents Choose Privileged Ring Melody and Volume ITE-760 User Guide Proprietary Information and Contents Add Group Listen Parties to a Conference Directories and Logs Dial a Party from the System Name/Number Directory Telephone Tests Feature CodesAppendix II Troubleshooting Appendix I Glossary Publication Organization About This PublicationAudience Conventions Used In This Publication References Publication Number Title Chapter Basic Information FeaturesFeature Description ITE-760 Description Using the ITE-760 ITE-760 Expansion Module Accessory Recommendations and Safety ITE-760 Connections Navigator ITE-760 DiagramKey Description Navigator Keys Alphabetic Keypad Other KeysDescription Icon Action Key Lamp Description Key Lamp SymbolsMessage Key Lamp Key Lamp Status Description Ring Type Description Ring TypesSystem Tones Sound Tone Get Dial Tone System Voice PromptsPlace a Call Voice Prompt Description Dial by Name from the Personal Directory Place an Internal CallPlace an External Call Dial by Name from the System Directory Dial with the Incoming Calls Log Answer a CallEnd a Call Condition Basic Information Category Settings Description Chapter Phone SettingsRing Melody and Volume Settings Display Contrast Choose the Ring Melody and Volume Choose Privileged Ring Melody and Volume Listening Volume Key Beep Volume New beep volume each Activate the Speaker Chapter Modes of OperationSpeaker Deactivate the Speaker Activate and Deactivate the Mute Feature MuteHands Free Auto-Answer Activate Hands Free Answer Deactivate Hands Free Auto-AnswerHFA key lamp OFF Answer a Call with Hands Free Auto-Answer Activated End a Call with Hands Free Auto-Answer ActivatedConditions Abbreviated Dial Methods Chapter FeaturesAbbreviated Dial Key Description Program an Abbreviated Dial Number Other Softkeys Used with Abbreviated Dial Modify an Abbreviated Dial NumberUse the Directory Key to dial an Abbreviated Dial Number Use the Abbreviated Dial Feature Key Display Abbreviated Dial Numbers Answer/Release Use the Answer Release Key Auto Dial Program an Auto Dial Key Other Softkeys Used with Auto Dial Modify an Auto Dial NumberUse an Auto Dial Number Busy Override Display an Auto Dial Number Buzz/Status Override a Busy Extension Place a Buzz Call to a Status User Answer a Buzz Call from a Status UserStep Action Place a Status Call to a Buzz User Answer a Call from a Buzz User Call Forward Program Call Forward Turn Off Call Forward using Softkeys Option Other Softkeys Used with Call Forward Step Action Result Press Exits the Programming FunctionAction Result Call Mark Mark a Call Call Park Park a CallPick Up a Parked Call from Any Phone in the System Call Pickup Pick up a Call as Member of a Call Pickup GroupPick up a Call by Dialing the Extension Number Call Waiting Call Waiting Tone Description Accept a Call Waiting Alternate Between Calls Return to the Holding Party when One Party Hangs Up Callback Place a Callback on a Busy Extension Answer a Returned Callback Return a Callback Display a Callback Use Cancel CancelDisplay and Cancel a Callback Conference Conference up to Seven Parties Data Calls Leave the Conference and ReturnLeave the Conference Use Data Features Do Not Disturb Event Timer Display Use the Event Timer Group Listen Add Group Listen Parties to a Conference Hold Rejoin the ConferencePlace a Call on Hold Retrieve a Party on Hold Hotline Conference Toggle between Held CallsInitiate a Hotline Conference Call Accept a Hotline Conference Call HotlineIntercom Use Hotline Place an Intercom Call Answer an Intercom Call Meet-Me Conference Enter a Meet-Me ConferenceLeave a Meet-Me Conference Lock and Unlock a Meet-Me Conference Accept a Call Waiting During a Meet-Me Conference Privacy Release Transfer an Outside Call to a Meet-Me ConferenceUse Privacy Release Use Callback Queuing Cancel Privacy ReleaseQueue for External Lines Type Plus the feature code Receive an Automatic Callback Redial Cancel the CallbackStep Action Result Hang up Callback is cancelled Use Online Queuing Use the Green Key and the Outgoing Calls Log Use the Last Number Redial Feature KeyUse the Redial Softkey Display the Redial Number Display using the Outgoing Calls Log Initiate an Unannounced Transfer TransferInitiate an Announced Transfer Step Action Result Press Dial the destination Number Return to the Transferred Party Return to Transferred Party after Connection to Voice Mail Access Voice Mail on a Phone Using the R Key Voice MailMessage Key Lamp Status Retrieve a Message from another Phone or Outside Location Features Private Directory Chapter Directories and LogsDirectories and Logs Directory/Log Storage Access the Private Directory Search by Name in the Private Directory Create an Entry in the Private Directory Modify a Record in the Private Directory Customize the Labels of the Private Directory Lists Search in a List in the Private Directory Place a Call from the Private Directory Record is deleted Delete a Record in the Private DirectoryDelete All Records or Delete a Specific List Display shows the next record Information Directory View the Information DirectoryInformation Definition Enter FAX, GSM, and Dect Information Enter the Free Number Information Incoming Calls Log Access the Incoming Calls Log Display Call RecordsDisplay Description Place a Call from the Incoming Calls Log Store an Incoming Calls Record in the Private DirectoryDisplay Delete all Records in the Incoming Calls Log Step Action Result Press List is updatedDelete a Record from the Incoming Calls Log Step Action Result Press Time Outgoing LNR Calls Log View the Outgoing Calls Log Place a Call from the Outgoing Calls Log LNR log is updated Delete a Record from the Outgoing Calls LogDelete the Entire LNR Calls Log System Name/Number Directory Dial a Party from the System Name/Number Directory Directories and Logs Chapter Feature Codes Feature CodesFeature Action Feature Code Numeric Feature Codes Telephone Tests Basic ProceduresChapter Telephone Tests Basic Telephone Self-Test Key Lamp Test Or Press Informational Tests Test Name ActionResponse System Tone Tests Voice Mail Telephone Tests Appendix Glossary GlossaryTerm Definition Appendix I,Glossary Term Definition Appendix I,Glossary Appendix Troubleshooting TroubleshootingProblem Possible Cause