APPENDIX C: Online support information
Online Support Information
This appendix describes online technical support services available to help you repair your Packard Bell products.
If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer branch offices and regional business units can access our website. However some information sources will require a user ID and password. These can be obtained directly from Acer CSD Taiwan.
Acer's website offers you convenient and valuable support resources whenever you need them.
In the Technical Information section you can download information on all Acer notebook, desktop and server models including:
•Service guides for all models
•User's manuals
•Training materials
•BIOS updates
•Software utilities
•Spare parts lists
•TABs (Technical Announcement Bulletin)
For these purposes, we have included a PDF file to facilitate the
Also available on this website are:
•Detailed information on Acer's International Traveler's Warranty (ITW)
•Returned material authorization procedures
•An overview of all the support services we offer, accompanied by a list of telephone, fax and email contacts for all your technical queries.
We are always looking for ways to optimize and improve our services, so if you have any suggestions or comments, please do not hesitate to communicate these to us.
