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Symptom / Error | Action in Sequence |
|
|
The battery fuel gauge in Windows doesn’t | • Remove the battery pack and let it cool for two hours. |
go higher than 90%. | • Refresh the battery (use only battery power until the notebook |
| turns off, then charge the battery). |
| • Test or replace the battery pack. |
| • Test or replace the system board. |
|
|
The system hangs intermittently. | • Reconnect the hard disk drive and optical drive. |
| • Check the hard disk connection to the system board. |
| • Test or replace the system board. |
|
|
Devices
Symptom / Error | Action in Sequence |
|
|
System configuration does not match the | • Run “Load Setup Defaults” using the BIOS Setup Utility, then |
installed devices. | reboot the notebook. |
| • Reconnect the hard disk drive and optical drive. |
|
|
The external display does not work | • Press Fn+F4 repeatedly to switch between LCD, external |
correctly. | display, and both displays. |
| • Test or replace the system board. |
|
|
USB does not work correctly. | • Test or replace the USB board. |
| • Test or replace the system board. |
|
|
Printer problems. | • Run the printer |
| • Reinstall the printer driver. |
| • Test or replace the printer cable. |
| • Test or replace the printer. |
| • Test or replace the system board. |
|
|
Keyboard and touchpad
Symptom / Error | Action in Sequence | |
|
| |
The keyboard (one or more keys) does not | • Reconnect the keyboard cable. | |
work. | • | Test or replace the keyboard. |
| • | Test or replace the system board. |
|
|
|
The touchpad does not work.
•Reconnect the touchpad cable.
•Test or replace the touchpad board.
•Test or replace the system board.
Important
If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined problems” on page 157.
