System troubleshooting, Index 133 | Acer G540 Series guide

ix

5 System troubleshooting	99
Resetting the system	101
Initial system startup problems	102
Initial troubleshooting checklist	103
Hardware diagnostic testing	104
Checking the boot-up status	104
Verifying the condition of the storage devices	105
Confirming loading of the operating system	105
Specific problems and corrective actions	106

Appendix A: Server management tools	111
Server management overview	113
RAID configuration utilities	114
Onboard SATA RAID Configuration Utility	114
LSI 1068 SAS Configuration Utility	116
LSI MegaRAID SAS RAID Configuration Utility	117

Appendix B: Rack mount configuration	119
Rack installation information	121
Rack installation precautions	121
Rack mount kit	122
Vertical mounting hole pattern	124
Rack installation procedures	125
Preparing the server for rack installation	125
Preparing the rack for server installation	127
Installing the server in the system rack	129
Installing the cable arm option	130
Index	133

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Acer G540 Series System troubleshooting, Appendix a Server management tools 111, Appendix B Rack mount configuration 119

Contents

User’s Guide Acer Altos G540 SeriesPage Class a equipment FCC notice Use conditions Laser compliance statement Important safety instructions Page Contents System Bios Appendix B Rack mount configuration 119 System troubleshootingAppendix a Server management tools 111 Index 133Page System tour Page Performance System specificationsProcessor Chipset Video controller PCI interfaceNetworking Media storage Ports Power supply and system fanHardware monitoring and server management Operating system Environmental Mechanical Hardware options External and internal structure Front bezelNo. Component No. Icon Component Description Front panel No. Icon Component Description Icon Component Description Rear panel No. Icon Component Description Internal components Mainboard System boards Code Description JPPASS1 JP2 Backplane board SAS controller board This controller board enables the installation of a SAS HDD DIMM1 BMC module ARMC/3 module System LED indicators Front panel LED indicatorsIndicator Color Status Description Hot-plug HDD LED indicator LAN port LED indicatorsStatus Green Amber Description Power supply module LED indicators System tour System setup Page Pre-installation requirements Setting up the systemChecking the package contents Selecting a site Connecting peripherals Turning on the system Power-on problems Configuring the system OS Rack mount configuration Turning off the system To turn off the system via softwareTo turn off the system via hardware System setup System upgrade Page ESD precautions Installation precautions Post-installation instructions Pre-installation instructions Removing the side panel Opening the server Removing the front bezel Installing a HDD cage Configuring the hard drive System upgrade Page Removing a HDD cage To install a hot-plug hard drive Installing an additional hard drive System upgrade To install an easy-swap hard drive To install an optional storage device Configuring a 5-25 inch storage devicePage Processor configuration guidelines To upgrade the default processorUpgrading the processor Page System upgrade To install a second processor System upgrade System memory configuration guidelines Upgrading the system memorySystem memory interface Branch To remove an FBD To install an FBD Page Installing an expansion card To install an expansion cardInterface Page To install the SAS controller board Installing the SAS controller board To install the BMC module Installing the BMC module To install the ARMC/3 module Installing the ARMC/3 modulePage Installing a redundant power supply module To install a hot-swap power supply module System upgrade System Bios Page Bios overview Bios setup primary menus Entering Bios setup Bios setup navigation keys Parameter Description Main menu Advanced menu Enabled Advanced Processor OptionsParameter Description Option CPU Cache Control Memory Configuration DisabledInterleave PME Advanced Chipset Control PCI Configuration Device Configuration 3F8/IRQ4 Output only378 IDE Configuration AutoCompatible Sectors Channel 0/Secondary Master/Slave Floppy Configuration Fast PIOMode Boot Configuration Last State DMI Event Logging Parameter Description Option Security menu Setting a system password Removing a system password Changing a system password Server menu Console Redirection System Management 19.2K PC-ANSI 7bitOff Event Log Configuration Boot menu Exit menu System Bios Troubleshooting Page Perform Purpose To do this Resetting the system Initial system startup problems Initial troubleshooting checklist Checking the boot-up status Hardware diagnostic testing Confirming loading of the operating system Verifying the condition of the storage devices Specific problems and corrective actions Power indicator does not lightFDD activity indicator does not light DVD drive activity indicator does not light HDD activity indicator does not lightNewly installed memory modules are not detected DVD tray cannot be ejected Network activity indicators do not light Network connection indicators do not lightThere is problem with the software program Peripheral device connected to a USB port does not work No characters appear on the display monitor 110 System troubleshooting Management tools Page Tool Function Server management overview RAID configuration utilities Onboard Sata RAID Configuration UtilityTo enable the onboard Sata RAID controller To create a RAID 1 volume To initialize the Onboard Sata RAID Configuration Utility To initialize the LSI Logic Config Utility LSI 1068 SAS Configuration UtilityTo load the factory default RAID setting To create a RAID 1 volume with a hot spare disk LSI MegaRAID SAS RAID Configuration Utility To assign a hot spare disk To create and initialize a RAID volume Appendix B Rack mount configuration Page Rack installation precautions Rack installation information Component Quantity Usage Rack mount kit Screw type Quantity Figure Usage Screw types Vertical mounting hole pattern Preparing the server for rack installation Rack installation procedures 126 Preparing the rack for server installation 128 Installing the server in the system rack To install the cable arm Installing the cable arm option 131 132 Index 134 135 136