Airlink X EV-DO 4

Raven X EV-DO for Verizon - User Guide, version 2.34 135

Frequently Asked Questions and Technical Support

Activation (Registering on the Verizon Network)

These problems are frequently caused by account related issues. The problems could involve an

incorrectly configured account or incorrectly input/provisioned account information. The best

troubleshooting step is to re-provision the Raven X, confirming the account is set up for the proper

data plan and modem or simply work with Verizon to create a new account.

Contact AirLink Technical Support for the specific commands for your Raven X and account with

Verizon.

4Enter the Daily Password provided by the AirLink support technician.

Note: The Daily Password will only work for the modem you requested, the copy

of Wireless Ace you used to obtain the Challenge Code, and only for the specific

time (approximately 24 hours).

I’m Having Problems getting my Raven X registered (activated or

provisioned) with Verizon, what could be the problem?

Different error messages which may be shown during activation or registration:

•No Service

•Network Negotiation Failed

•Network Authentication Failed

•Data Connection Failed. Waiting for Retry.

I’m having problems using the Setup Wizard to activate my Raven X, can I

activate it manually?

You will need to connect to the modem with a terminal connection while connected directly to the

on the Raven X. You can only activate your modem if you are connected directly (locally) to the

modem.

Caution: Type all COMMANDS exactly as shown in the “command” column or as

directed by an AirLink support representative. Substitute the required information

indicated by the italicised directions (example, MSL would be replaced by the spe-

cific MSL for the modem. Optional parameters are denoted with square brackets [

].

Contents

Main Raven X EV-DO for Verizon - User Guide, version 2.34 ii WARNING Important Notice Safety and Hazards Limitation of Liability Contents Introduction to Raven X EV-DO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 IP Manager and DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Data Communication and Host Modes . . . . . . . . . . . . . . . . . . . . . . . . .17 Modbus/BSAP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Modem Placement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42 Specifications for the Raven X EV-DO. . . . . . . . . . . . . . . . . . . . . . . . . . 45 Simple Network Management Protocol (SNMP) . . . . . . . . . . . . . . . . .94 PPPoE: Point to Point Protocol over Ethernet . . . . . . . . . . . . . . . . . .103 Windows Dial-up Networking (DUN) . . . . . . . . . . . . . . . . . . . . . . . . . 113 Warranty Terms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Frequently Asked Questions and Technical Support . . . . . . . . . . . . . 128 EV-DO Overview Introduction to Raven X EV-DO Internet Establishing an Internet Connection Steps of a connection: Introduction to Raven X EV-DO Dynamic vs. Static IP Addresses Using Your Raven X to Connect to the Internet Common Uses for the Raven X Quick Start Guide and Setup Wizard Automatic Activation Activating the Raven X Activating the Raven X using AT Commands AceView AceView Wireless Ace Utilities for the Raven X Wireless Ace Utilities for the Raven X AceNet Modem Doctor Page Fully Qualified Domain Name IP Manager and DNS Dynamic Names Configuring the Raven X for IP Manager and a Dynamic IP Domain Name Page IP Manager and DNS DNS: Using Names Instead of IP addresses Configuring DNS Page Page AT Mo de PassThru Mode TelnetMode PPP Mode Slip Mode UDP Pad UDP Auto Answer Reliable UDP UDP Multicast Mode TCP PAD Hybrid Modes Public and Private Mode Internal DHCP Server DHCP and Routing DHCP in the Raven X using Public Mode The AirLink Modem as a Gateway Keepalive Configuring Keepalive Page Modbus Overview Tel em et ry Remote Terminal Unit (RTU) Page Configuring the Raven X 1. Configuring the Raven X at the Polling Host for Modbus on UDP 2. 3. Dynamic IP Configuring the Remote Modems for Modbus with UDP 1. 2. Dynamic IPs 3. 4. Page Page Connecting the Antennas Hardware Installation Connecting Power Connecting the Raven X to a computer or other device Raven X Indicator Lights Page Page Built in Mounting Tabs for Raven X Front Installing a Raven with an RTU Page Page Page Using Wireless Ace Page AT Commands Using Telnet Terminal Emulation AT Commands Direct Serial Connection Using AT Commands with a Terminal Application AT Command Listing Page Page AT Commands: Information and Status Page Page Misc (Miscellaneous) Page Page Serial Page Page Page AT Commands: TCP TCP AT Commands: TCP UDP Page Page AT Commands: DNS DNS AT Commands: Dynamic IP Dynamic IP AT Commands: Dynamic IP AT Commands: PPP/Ethernet PPP/Ethernet AT Commands: PPP/Ethernet AT Commands: PassThru PassThru AT Commands: PassThru AT Commands: SMTP (including SMS) SMTP (including SMS) AT Commands: SMTP (including SMS) Messaging related AT Commands not Available through Wireless Ace *SMTPSEND=[email][body] Page AT Commands: Other *IPPINGADDR=[d.d.d.d][name] Page AT Commands: Friends Friends Page AT Commands: Logging Logging AT Commands: Logging Page Page Page Commands in other groups associtated with Telemetry Page AT Commands: CDMA/EV-DO CDMA/EV-DO AT Commands: CDMA/EV-DO CDMA and EV-DO related AT Commands not Available through Wireless Ace Page Protocol (SNMP) SNMP Overview Management Information Base (MIB) SNMP Traps Raven X SNMP Configuration Listening Port Security Level User Name and Password Trap Destination Community String SNMP MIB Definition for AirLink Raven X EV-DO for Verizon - User Guide, version 2.34 97 Raven X EV-DO for Verizon - User Guide, version 2.34 98 Raven X EV-DO for Verizon - User Guide, version 2.34 99 Raven X EV-DO for Verizon - User Guide, version 2.34 100 Raven X EV-DO for Verizon - User Guide, version 2.34 101 Raven X EV-DO for Verizon - User Guide, version 2.34 102 Ethernet PPPoE (PPP over Ethernet) Configuration Configuring your Raven X for PPPoE 1. 2. 3. Configuring a PPPoE Connection in Windows 4. 1. Page Page Page 2. Page Connecting to the Internet with PPPoE 1. 2. Configuring your router for PPPoE with the Raven X Installing the Modem Driver in Microsoft Windows 1. 2. Page 3. Dial-Up Networking (PPP) Configuration for Microsoft Windows 1. Page Page 2. Page Making a DUN Connection 1. 2. Windows 98 and Windows NT Establishing a DUN Connection with Windows Networking 1. 2. Warranty Terms Warranty Terms and Conditions Warranty Conditions Remedy WARRANTY DISCLAIMER LIMITATION OF LIABILITY Warranty Terms and Conditions General Conditions Technical Support FAQ Topic s Frequently Asked Questions and Technical Support Power, Antennas, and Signal Strength What is RSSI? Why is the RSSI for my Raven X negative? What is the Proper RF Coverage for my Raven X? What Type of Antenna is Best for my Raven X? Page Page Frequently Asked Questions and Technical Support I disabled the DHCP server in my Raven X and now I cannot connect to it, how can I change it back? Page 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 Page AirLink Technical Support