Activation Registering on the Verizon Network | Airlink X EV-DO

Frequently Asked Questions and Technical Support

4 Enter the Daily Password provided by the AirLink support technician.

Note: The Daily Password will only work for the modem you requested, the copy of Wireless Ace you used to obtain the Challenge Code, and only for the specific time (approximately 24 hours).

Activation (Registering on the Verizon Network)

I’m Having Problems getting my Raven X registered (activated or provisioned) with Verizon, what could be the problem?

Different error messages which may be shown during activation or registration:

•No Service

•Network Negotiation Failed

•Network Authentication Failed

•Data Connection Failed. Waiting for Retry.

These problems are frequently caused by account related issues. The problems could involve an incorrectly configured account or incorrectly input/provisioned account information. The best troubleshooting step is to re-provision the Raven X, confirming the account is set up for the proper data plan and modem or simply work with Verizon to create a new account.

I’m having problems using the Setup Wizard to activate my Raven X, can I activate it manually?

Contact AirLink Technical Support for the specific commands for your Raven X and account with Verizon.

You will need to connect to the modem with a terminal connection while connected directly to the on the Raven X. You can only activate your modem if you are connected directly (locally) to the modem.

Caution: Type all COMMANDS exactly as shown in the “command” column or as directed by an AirLink support representative. Substitute the required information indicated by the italicised directions (example, MSL would be replaced by the spe- cific MSL for the modem. Optional parameters are denoted with square brackets [ ].

Raven X EV-DO for Verizon - User Guide, version 2.34

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Airlink X EV-DO manual Activation Registering on the Verizon Network, 135

Contents

Version 2.34 April Raven X EV-DO Raven X EV-DO for Verizon User Guide, version Contents Contents Modbus/BSAP Configuration Simple Network Management Protocol Snmp Frequently Asked Questions and Technical Support EV-DO Overview Introduction to Raven X EV-DO Establishing an Internet Connection Introduction to Raven X EV-DOSteps of a connection Dynamic vs. Static IP Addresses Using Your Raven X to Connect to the Internet Common Uses for the Raven Backup connection to the Internet Quick Start Guide and Setup Wizard Activating the RavenAutomatic Activation Activating the Raven Activating the Raven X using AT Commands AceView Utilities for the Raven Utilities for the Raven Wireless Ace AceNet AceNet Modem Doctor Modem Doctor Reasons to contact the modem and/or the connected device IP Manager and DNS IP Manager and DNS Fully Qualified Domain Name Dynamic Names Wireless Ace Dynamic IP Data Usage for IP Manager Server Updates Restrictions for Modem NameEairlink.com Configuring DNS DNS Using Names Instead of IP addresses PPP-Peer Data Communication and Host Modes Data Communication and Host Modes AT Mode Wireless Ace PassThru PassThru Mode TelnetMode Wireless Ace Telnet Configuration Wireless Ace PPP/Ethernet PPP Mode Slip Mode UDP PadUDP Auto Answer Reliable UDP UDP Multicast Mode Hybrid Modes TCP PAD Internal Dhcp Server Public and Private Mode AirLink Modem as a Gateway Dhcp in the Raven X using Public ModeDhcp and Routing PPPoE with Dhcp Keepalive Configuring Keepalive Data usage using Keepalive Modbus Overview Modbus/BSAP ConfigurationTelemetry Remote Terminal Unit RTU Supervisory Control and Data Acquisition Scada Modbus/BSAP ConfigurationProgrammable Logic Controller PLC Modbus TCP/IP Configuring the Raven X at the Polling Host for Modbus on Configuring the Raven Wireless Ace Device Port Dynamic IP Wireless Ace Addr List Configuring the Remote Modems for Modbus with UDP Dynamic IPs Wireless Ace UDP Power-up Mode Raven mounted in an enclosure with an RTU Power Connections Connecting the Antennas Hardware Installation Connecting the Raven X to a computer or other device Connecting PowerRaven X Indicator Lights Hardware Installation Light Patterns Monitoring Power-In Voltage and Internal Temperature Wireless Ace *POWERIN and *BOARDTEMP Built in Mounting Tabs for Raven Modem Placement Modem Placement Installing a Raven with an RTU Raven mounted in an enclosure with RTU Specifications for the Raven X EV-DO Physical CharacteristicsData Services & RF Features Power Management Specifications for the Raven X EV-DOPower consumption Environmental Using Wireless Ace AT Commands Wireless Ace Save / Load a Template AT Commands StartAll ProgramsAccessoriesCommunicationsHyperTerminal Using Telnet Terminal Emulation Direct Serial Connection HyperTerminal Comport Setting HyperTerminal Comport Settings Using AT Commands with a Terminal Application Symbols AT Command Listing Information and Status AT Commands Information and Status Autoprl ETHMAC? Prlstatus Bad Password Count AT Commands Misc Miscellaneous Misc MiscellaneousOPRG=n HOSTPAP=n DPORT=nNETALLOWZEROIP=n NETPW=pw PRLDIAL=n STATICIP=d.d.d.dSTATUSCHK=n AT Commands Serial Serial+++ Dmethodd.d.d.d/ppppp or Dmethod@name/ppppp S23=speed,databitsparitystop bits PPPNOCARRIER=n Set DTR mode S0=n AT Commands TCPS7=n S60=n TCPS=n S221=nTCPT=n ENQ=n AIP=n AT Commands UDPHOR=n MDhh S83=n S82=nDU=n UALL=n UDPLAST=n DNSUPDATE=n AT Commands DNSDNSn DNSUSER=d.d.d.d AT Commands Dynamic IP DOMAIN=nameIPMANAGERn=name IPMGRUPDATEn=m IPMGRKEYn=keyMODEMNAME=name PPP/Ethernet AT Commands PPP/Ethernet HOSTPRIVMODE=n HOSTPW=stringHOSTUID=string PassThru AT Commands PassThru \APASSTHRU Smtp including SMS AT Commands Smtp including SMS NETSMS2EMAIL=n SMTPSEND=emailbody Other AT Commands OtherDAE=n DATZ=n MSCIUPDADDR=name/port IPPING=nMSCIUPDPERIOD=n NETWDOG=n SNMPSECLVL=n TELNETTIMEOUT=nSNMPTRAPDEST=host/port SNTP=n AT Commands Friends FriendsFM=n 255 = allow any number Logging AT Commands Logging DBGPPPLVL=n Telemetry and Addr List Address List AT Commands Telemetry and Addr List Address List MVLEN=n IPL=n MVOFF=n MVMSK=hhMVOPT=n MVTYP=n MDn Commands in other groups associtated with Telemetry Destination Port and *DPORT Destination Address +CTA=n AT Commands CDMA/EV-DO$QCMIP=n ~NAMLCK=nnnnnn PROVISION=MSL,MDN/MIN,SID,NID EVDODIVERSITY=n Nam=0 Snmp Overview Raven X Snmp ConfigurationManagement Information Base MIB Snmp Traps Simple Network Management Protocol Snmp User Name and PasswordListening Port Security Level Snmp MIB Definition for AirLink Trap DestinationCommunity String Imports Simple Network Management Protocol Snmp Simple Network Management Protocol Snmp 100 101 102 Configuring your Raven X for PPPoE PPPoE PPP over Ethernet ConfigurationPPPoE Point to Point Protocol over Ethernet 103 104 PPPoE Point to Point Protocol over Ethernet 105 Configuring a PPPoE Connection in Windows Show All Connections 106 107 PPPoE 108 Select Finish to exit the Network Connection Wizard 109 Connect 110 111 Connecting to the Internet with PPPoE 112 Configuring your router for PPPoE with the Raven Installing the Modem Driver in Microsoft Windows Windows Dial-up Networking DUN113 114 Windows Dial-up Networking DUN Modem Driver 115 116 Dial-Up Networking PPP Configuration for Microsoft Windows 117 118 Phone Number 119 120 121 Modem Configuration Establishing a DUN Connection using AceView Making a DUN Connection122 Windows 98 and Windows NT Establishing a DUN Connection with Windows Networking123 124 Warranty Terms and Conditions Warranty Terms125 Warranty Terms and Conditions Warranty ConditionsRemedy 126 127 General Conditions Frequently Asked Questions and Technical Support FAQ Topics128 What is RSSI? Why is the Rssi for my Raven X negative? Frequently Asked Questions and Technical SupportWhat is the Proper RF Coverage for my Raven X? What Type of Antenna is Best for my Raven X? What do I need to power my Raven X ? Can I use a portable battery to power my Raven X ?130 What is the difference between Private and Public mode? Raven X’s IP Addresses and Local Networking131 Software Required 132 Security for the Raven Does EV-DO provide any security?133 134 Wireless Ace Reset Password 135 Activation Registering on the Verizon Network 136 Using Aleos How can I update the PRL Prefered Roaming List? What is a PRL?Prefered Roaming List PRL 137 138 Terminal Connection AT Commands AirLink Technical Support AirLink Technical SupportAirLink Support Web Site AirLink Documentation and Guides Contacting Technical Support