Airlink X EV-DO Technical Support

Raven X EV-DO for Verizon - User Guide, version 2.34 128

APPENDIX H Frequently Asked Questions and

Technical Support

Many of these questions and solutions in the following sections come from AirLink Support.

FAQ Topic s

Power, Antennas, and Signal Strength. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

What is RSSI? Why is the RSSI for my Raven X negative?

What is the Proper RF Coverage for my Raven X?

What Type of Antenna is Best for my Raven X?

What do I need to power my Raven X ?

Can I use a portable battery to power my Raven X ?

The Raven X’s IP Addresses and Local Networking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Why Can’t I reach my Raven X from the Internet? What is a Restricted or Private IP?

What is the difference between Private and Public mode?

How do I set up Private Mode? How do I connect to my Raven X to my router or to Linux?

I disabled the DHCP server in my Raven X and now I cannot connect to it, how can I change it

back?

Security for the Raven X . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Does EV-DO provide any security?

If I change the password in my Raven X and forget it later, can I still access the modem?

Activation (Registering on the Verizon Network) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

I’m Having Problems getting my Raven X registered (activated or provisioned) with Verizon,

what could be the problem?

I’m having problems using the Setup Wizard to activate my Raven X, can I activate it manually?

Prefered Roaming List (PRL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

What is a PRL?

I have activated my Raven X but now cannot connect to Verizon, what can be wrong?

How can I update the PRL (Prefered Roaming List)?

Caution: Solutions should only be performed if you are experiencing the specific

problem indicated and have the specific modem model number indicated. Some

solutions are very specific to model numbers due to differing internal hardware.

Contents

Main Raven X EV-DO for Verizon - User Guide, version 2.34 ii WARNING Important Notice Safety and Hazards Limitation of Liability Contents Introduction to Raven X EV-DO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 IP Manager and DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Data Communication and Host Modes . . . . . . . . . . . . . . . . . . . . . . . . .17 Modbus/BSAP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Modem Placement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42 Specifications for the Raven X EV-DO. . . . . . . . . . . . . . . . . . . . . . . . . . 45 Simple Network Management Protocol (SNMP) . . . . . . . . . . . . . . . . .94 PPPoE: Point to Point Protocol over Ethernet . . . . . . . . . . . . . . . . . .103 Windows Dial-up Networking (DUN) . . . . . . . . . . . . . . . . . . . . . . . . . 113 Warranty Terms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Frequently Asked Questions and Technical Support . . . . . . . . . . . . . 128 EV-DO Overview Introduction to Raven X EV-DO Internet Establishing an Internet Connection Steps of a connection: Introduction to Raven X EV-DO Dynamic vs. Static IP Addresses Using Your Raven X to Connect to the Internet Common Uses for the Raven X Quick Start Guide and Setup Wizard Automatic Activation Activating the Raven X Activating the Raven X using AT Commands AceView AceView Wireless Ace Utilities for the Raven X Wireless Ace Utilities for the Raven X AceNet Modem Doctor Page Fully Qualified Domain Name IP Manager and DNS Dynamic Names Configuring the Raven X for IP Manager and a Dynamic IP Domain Name Page IP Manager and DNS DNS: Using Names Instead of IP addresses Configuring DNS Page Page AT Mo de PassThru Mode TelnetMode PPP Mode Slip Mode UDP Pad UDP Auto Answer Reliable UDP UDP Multicast Mode TCP PAD Hybrid Modes Public and Private Mode Internal DHCP Server DHCP and Routing DHCP in the Raven X using Public Mode The AirLink Modem as a Gateway Keepalive Configuring Keepalive Page Modbus Overview Tel em et ry Remote Terminal Unit (RTU) Page Configuring the Raven X 1. Configuring the Raven X at the Polling Host for Modbus on UDP 2. 3. Dynamic IP Configuring the Remote Modems for Modbus with UDP 1. 2. Dynamic IPs 3. 4. Page Page Connecting the Antennas Hardware Installation Connecting Power Connecting the Raven X to a computer or other device Raven X Indicator Lights Page Page Built in Mounting Tabs for Raven X Front Installing a Raven with an RTU Page Page Page Using Wireless Ace Page AT Commands Using Telnet Terminal Emulation AT Commands Direct Serial Connection Using AT Commands with a Terminal Application AT Command Listing Page Page AT Commands: Information and Status Page Page Misc (Miscellaneous) Page Page Serial Page Page Page AT Commands: TCP TCP AT Commands: TCP UDP Page Page AT Commands: DNS DNS AT Commands: Dynamic IP Dynamic IP AT Commands: Dynamic IP AT Commands: PPP/Ethernet PPP/Ethernet AT Commands: PPP/Ethernet AT Commands: PassThru PassThru AT Commands: PassThru AT Commands: SMTP (including SMS) SMTP (including SMS) AT Commands: SMTP (including SMS) Messaging related AT Commands not Available through Wireless Ace *SMTPSEND=[email][body] Page AT Commands: Other *IPPINGADDR=[d.d.d.d][name] Page AT Commands: Friends Friends Page AT Commands: Logging Logging AT Commands: Logging Page Page Page Commands in other groups associtated with Telemetry Page AT Commands: CDMA/EV-DO CDMA/EV-DO AT Commands: CDMA/EV-DO CDMA and EV-DO related AT Commands not Available through Wireless Ace Page Protocol (SNMP) SNMP Overview Management Information Base (MIB) SNMP Traps Raven X SNMP Configuration Listening Port Security Level User Name and Password Trap Destination Community String SNMP MIB Definition for AirLink Raven X EV-DO for Verizon - User Guide, version 2.34 97 Raven X EV-DO for Verizon - User Guide, version 2.34 98 Raven X EV-DO for Verizon - User Guide, version 2.34 99 Raven X EV-DO for Verizon - User Guide, version 2.34 100 Raven X EV-DO for Verizon - User Guide, version 2.34 101 Raven X EV-DO for Verizon - User Guide, version 2.34 102 Ethernet PPPoE (PPP over Ethernet) Configuration Configuring your Raven X for PPPoE 1. 2. 3. Configuring a PPPoE Connection in Windows 4. 1. Page Page Page 2. Page Connecting to the Internet with PPPoE 1. 2. Configuring your router for PPPoE with the Raven X Installing the Modem Driver in Microsoft Windows 1. 2. Page 3. Dial-Up Networking (PPP) Configuration for Microsoft Windows 1. Page Page 2. Page Making a DUN Connection 1. 2. Windows 98 and Windows NT Establishing a DUN Connection with Windows Networking 1. 2. Warranty Terms Warranty Terms and Conditions Warranty Conditions Remedy WARRANTY DISCLAIMER LIMITATION OF LIABILITY Warranty Terms and Conditions General Conditions Technical Support FAQ Topic s Frequently Asked Questions and Technical Support Power, Antennas, and Signal Strength What is RSSI? Why is the RSSI for my Raven X negative? What is the Proper RF Coverage for my Raven X? What Type of Antenna is Best for my Raven X? Page Page Frequently Asked Questions and Technical Support I disabled the DHCP server in my Raven X and now I cannot connect to it, how can I change it back? Page 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 Page AirLink Technical Support