Frequently Asked Questions and Technical Support
If I change the password in my Raven X and forget it later, can I still access the modem?
| If you changed your password from the default, you can have your password reset by calling or |
| emailing AirLink’s technical support. |
| The support technician will ask you for a Challenge Code which you can obtain using Wireless |
| Ace. You will be asked to send this information in an email to support@airlink.com along with |
| your name and company. Password resets are tracked. |
1 | Start Wireless ACE: Start > All Programs > AirLink Communications > Wirelss ACE 3G > |
Wireless ACE 3G | |
2 | Select Modem > Reset Password. |
FIGURE 2. Wireless Ace: Reset Password
3 | Note the Challenge Code shown (will be different than this screenshot). |
| FIGURE 3. Wireless Ace: Challenge Code |
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Raven X | 134 |
