Manuals / ALFA / Computer Equipment / All in One Printer

ALFA 20DX Problem Solving, Meaning EEPROM resetting to factory defaults. Returns to ON-LINE

Models: 20 20DX

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Page 63

Meaning: EEPROM resetting to factory defaults. Returns to ON-LINE.

Message: DUPLEX INPUT JAM

REMOVE THE PAPER

Meaning: Paper has jammed when entering Duplex Feeder. Remove jammed paper, then open and close cover.

Message: DUPLEX INPUT JAM1

REMOVE THE PAPER

Meaning: Paper has jammed when being fed to reverse roller in Duplex Feeder. Remove jammed paper, then open and close cover.

Message: DUPLEX INPUT JAM2

REMOVE THE PAPER

Meaning: Paper has jammed within the Duplex Feeder. Remove jammed paper, then open and close cover.

MESSAGE: DUPLEX INPUT JAM3

REMOVE THE PAPER

Meaning: Paper has jammed in the Duplex Feeder. Remove jammed paper, then open and close cover.

Message: DUPLEX OPEN JAM

REMOVE THE PAPER

Meaning: Paper jammed as it entered Duplex Feeder. Remove jammed paper, then open and close cover.

Message: EEPROM RESETTING

Meaning: EEPROM resetting to factory defaults. Returns to ON-LINE.

Message: ERROR

nn

Meaning: Printer error. Try turning the printer off, then on again. If this doesn’t clear the error, write down the error number nn and contact your service provider.

Message: ERROR CONTROLLER

nn -aaaaaaaa

Meaning: Controller error. nn = exception code. aaaaaaaa = error address. Call Technical Support or a Service Center. Power off printer to clear error. If error continues contact service.

Message: ERROR HOST I/F

RS232C

Meaning: Serial interface error. Press RECOVER to continue. Check the protocol of both the PC and the printer. Resend job.

Message: ERROR MEMORY

OVERFLOW

Meaning: Page data exceeds available memory. Press RECOVER to con- tinue. Adjust RASTER BUFFER, RECEIVE BUFFER, and/or FONT PROTECT in Menu and resend job.

Message: ERROR PAPER SIZE

CHECK tttttttt

Meaning: Incorrect paper size detected for tray tttttttt. Provide correct paper size in tray. Open and close cover to continue.

Message: ERROR PRINT

OVERRUN

Meaning: Data too complex for current RASTER BUFFER Setting. Increase RASTER BUFFER value and resend job, or add memory. Press RECOVER to continue.

Message: ERROR RECEIVE

BUFFER OVERFLOW

Meaning: Receive buffer overflow. Data was lost. Press RECOVER to continue. Resend job.

Message: FLUSHING JOB

Meaning: Data is being discarded as a result of command received.

Chapter 9: Problem Solving

E–55

Image 63

ALFA 20DX manual Problem Solving, Meaning EEPROM resetting to factory defaults. Returns to ON-LINE

Contents

OKIPAGE 20 & 20DX User’s Guide OKIDATAPublications Department ENERGY STAREnglish-i ContentsAppendix B Specifications Chapter 8 MaintenanceChapter 9 Problem Solving Appendix A Service & SupportEnglish-iii Important Safety InstructionsFor more information Warranty Enhancement ProgramsOKI Extend OKI On-SiteFCC/IC/CE Statements Industry Canada Radio Interference Statement for 120-Volt ModelsEnglish-v E-vi Industry Canada Radio Interference Statement for 230/240-Volt ModelsSelect a Suitable Location Chapter 1 Setting UpCheck the contents The accessoriesOn/Off Switch OPEN Button Getting to Know Your PrinterFront View Rear ViewPrepare the Image Drum Chapter 1 Setting UpInstall the Toner Paper Feed Paths Paper SpecificationsWeight Load PaperThe Paper Tray Gauge Load the Paper TrayStoring Paper Select a Paper Exit PathChapter 1 Setting Up Rear Paper Exit Top Paper ExitIEEE 1284 Parallel Interface Connect to Your ComputerParallel Connection Attach the Parallel CableSignal Direction E-10Parallel Interface Pin Assignments Signal NameSerial Mode Serial Connection RS232-CAttach the Serial Cable RS232-C Serial InterfacePrint the Demo Page Connect to PowerInstall the Printer Software Check the Menu Model 20DX OnlyControl Panel Lights Paper Size IndicatorChapter 2 The Control Panel Select the Display LanguageControl Panel Button Functions Button Function SummaryE-14 How to Use the Main Menus Selecting Printer Features Using Your Printer DriverSelecting Printer Features Using the Printer Main Menus Selecting Printer Features Using Your SoftwareExample Quick Access MenusUsing the Level-1 Menu Press POWER SAVE for two full secondsLevel-1 Menu Settings Chapter 3 The Printer MenusSummary of Level-1 Categories MEDIA TYPE Level-1 Menu Settings continuedE-18 PAPER SIZENotes Select font source SIMM appears only if optional Flash Chapter 3 The Printer MenusDefault settings below are in italic E-20Level-1 Menu Selections for IBM PPR III XL & EPSON FX Emulations Level-1 Menu Settings continuedChapter 3 The Printer Menus Using the Level-2 MenuLevel-2 Menu Settings Summary of Level-2 CategoriesE-22 Level-2 Menu Settings continuedChapter 3 The Printer Menus Notes ENABLE = Select Bi-directionalE-24 The User Maintenance MenuSummary of Maintenance Menu Categories Maintenance Menu Settings2ND TRAY SETTINGChapter 3 The Printer Menus DUP ADJPage Labels Chapter 4 The Front FeederEnglish-27 EnvelopesUsing the Front Feeder to Print Multiple Pieces of Media Note The software application will override the printer menu settingsE-28 Chapter 4 The Front Feeder Setting up Manual Feed for Standard Weight PaperThe Front Feeder Printing Individual Pieces Manual Feed Manual Feed Standard PaperThe printed envelope will exit at the rear Setting up to Print an EnvelopeManual Feed Envelopes E-30Chapter 4 The Front Feeder Setting up to Print LabelsManual Feed Labels The printed label sheet will exit at the rearThe printed transparency will exit at the rear Setting up to Print a TransparencyManual Feed Transparencies E-32The printed sheet will exit at the rear Heavy Card Stock SpecificationsSetting up to Print Heavy Stock Manual Feed Heavy Card StockUsing the Automatic Tray Switch Feature E-34The printer goes off-line Duplex Printing Windows Chapter 5 Duplex PrintingPortrait Versus Landscape Duplex Printing Windows NT2. Click Properties 1. Click Start, Settings, Printers3. Click Document Defaults E-36Chapter 6 Fonts Courier 66 Symbol SetsLetter Gothic 61 Symbol Sets CG Times 77 Symbol SetsUnivers Condensed 61 Symbol Sets CG Omega 61 Symbol SetsCoronet 61 Symbol Sets, Font # Clarendon Condensed 61 Symbol Sets, Font # Univers 77 Symbol SetsAdobe PostScript Fonts Option Using Bar Code FontsSymbol Sets Selecting FontsPage Multipurpose Feeder P/N Chapter 7 AccessoriesOptional Paper Handling Accessories Additional Options4 MB P/N 8 MB P/N SIMM ConfigurationsAdobe PostScript Level 2 SIMM Kit P/N Flash ROM Memory SIMMs Expanded Memory SIMMsThe Image Drum Type 7 P/N Chapter 8 MaintenanceGeneral Consumables Information The Toner Cartridge Type 7 P/NE-44 Replacing the Toner Cartridge P/NChapter 8 Maintenance Precautions Replacing the Image Drum Cartridge P/NE-46 9. Push the grey lock lever toward back of the printer until it stops INITIALIZING, then USERMNT displays in the control panel windowdisplays Chapter 8 MaintenanceE-48 Cleaning the LED ArrayGenerating a Drum Cleaning Page The Cleaning Page will printEnglish-49 Chapter 9 Problem SolvingPaper Jams Paper Jam MessagesClearing a Paper Input Jam Why Paper Jams OccurCorrective Action Switch papers and use the recommended stock Clearing Paper JamsChapter 9 Problem Solving Caution!The fusing unit may be HOTClearing a Paper Feed Jam Clearing a Duplex Feeder Open Jam Clearing Duplex Feeder Paper JamsClearing a Paper Exit Jam Clearing Duplex Feeder Input JamsCaution!The fusing unit may be hot Clearing Duplex Feeder Jams 1Chapter 9 Problem Solving Printer Display Messages Clearing Duplex Feeder JamE-54 Meaning EEPROM resetting to factory defaults. Returns to ON-LINE Chapter 9 Problem SolvingMessage ON-LINE Printer Display Messages continuedE-56 Message OFF-LINEChapter 9 Problem Solving Print Quality ProblemsPage has repeating marks E-58Page has gray background Page prints all blackBold characters and dark lines are smeared Faded print after installationPrint is smeared or blotched Printed page is light or blurredLevel-1 Menu Adjusting Print QualitySoftware Problems Maintenance MenuReason No form feed provided at end of document Chapter 9 Problem SolvingE-62 Hardware ProblemsYour Dealer Appendix A Service & SupportHow to Get Service Customer Service RepresentativesInternet Okidata Service CentersOkidata US and Canada Service Center Locations Purchasing SuppliesEnvironmental Specifications Appendix B SpecificationsGeneral Specifications Paper Handling SpecificationsPower Save Mode 25 watts Electrical SpecificationsPhysical Specifications PowerSIMM Configurations Appendix C Installing SIMMsInstalling SIMMs English-67E-68 Appendix C Installing SIMMs PRINT MENU displays then the menu prints E-70On-Site repair is available in the United States and Canada only Limited WarrantyOn-Site Repair English-71Chile United StatesCanada ArgentinaCarbon Black 5-7% by weight Material Safety Data SheetEmergency First Aid Procedures Styrene-Butyl Acrylate Copolymer 91% by weightPrecautions for Handling or Storage Protect Spill Cleanup and DisposalSpecial Precautions Spill CleanupEnglish-75 IndexI, J E-76Material safety data sheet material safety data sheet IndexPage