ALFA 20 Appendix A Service & Support, How to Get Service, Your Dealer, Customer Support Center

Appendix A: Service & Support

How to Get Service

If you are unable to solve your printer problem after consulting the trouble- shooting information, contact the following sources for service or support.

Note: This information applies to the US and Canada only.

Your Dealer

Consult the store where you purchased your printer, or call

1-800-OKIDATA for the location of the nearest authorized OKIDATA service dealer. Have your zip code ready.

Your printer has a 1-year on-site warranty. (US and Canada only) Proof of purchase is required for warranty work. Be sure to retain your purchase documents.

Prices and minimum charges for work done beyond the warranty period may vary.

Customer Support Center

For customer assistance call 1-800-OKIDATA. The Okidata Information System Automated Attendant is available 24 hours a day, 7 days a week. The system can provide immediate assistance with:

•Basic operating procedures

•Sales and service referrals

•Parts and consumable referrals

•Product Information

Customer Service Representatives

For Technical Assistance call 1-800-OKIDATA. Agents are available 24 hours a day, seven days a week. Please be sure that you are calling from a telephone close to your printer, so you can describe your problem accu- rately. Agents can assist you with:

•Installation of your Okidata printer

•Determination of printer issues that require service

•Availability and installation of printer drivers (CSRs are not trained to provide assistance with the use of commercial software packages. Please consult your software user’s manual for times and availability of their support).

•Consumer relations

•Interface Information

Faxable Facts

You can have product and support information faxed automatically to you through Okidata’s Faxable Facts, an on-line document retrieval system. A touch-tone telephone and facsimile machine with a designated telephone number are required.

Call toll-free at 1-800-654-6651, press option 2 to hear a description of how Faxable Facts works. If you are calling for the first time, order a catalog of available documents. This system is accessible 24 hours a day, 7 days a week. The following information can be faxed to you in minutes:

•Product data brochures

•Product part numbers and pricing (USA and Canadian)

•User Tips

•Accessories, Options, and Consumables part numbers and pricing (USA and Canada)

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