Chapter 9: Problem Solving
Most of the printing difficulties you might encounter have a simple solution. This chapter can help you troubleshoot problems concerning:
•Paper jams
•Printer messages
•Print quality
•Software
•Hardware
If you are unable to solve your printer problem, see Appendix A for Service and Support information.
Paper Jams
If a paper jam occurs, a message will display which indicates the location of the jam. Once the jam is cleared, the cover is closed and Warming Up is complete, the printer prints all the pages affected by the jam.
Paper Jam Messages
PAPER INPUT JAM
Paper jammed as it was being fed in from the paper tray or other source.
PAPER FEED JAM
Paper jammed somewhere between the input and the paper exit.
PAPER EXIT JAM
Paper jammed as it was exiting the printer.
DUPLEX INPUT JAM
Paper jammed as it was being fed in from the paper tray.
DUPLEX OPEN JAM
Paper tray was opened as the paper was being fed through the Duplex Feeder.
DUPLEX FEED JAM 1
Paper jammed as it was being fed to the reverse roller in the Duplex Feeder.
DUPLEX FEED JAM 2
Paper jammed as it was being reversed in the Duplex Feeder.
DUPLEX FEED JAM 3
Paper jammed as it was being fed through the Duplex Feeder.
