AltiGen comm AltiServ TM 4.5 manual

Shaping the Future of Converged Communications

AltiServ

4.5

2-4.5

www.altigen.com

Voice

Internet

Data

User Guide

Contents

Main Page WARNING! NOTICE TRADEMARKS Contents PhoneFeatureCodes ................................1 CHAPTER 1 AltiServTelephone Functions . ........................3 CHAPTER 2 UsingtheAltiGenMailVoiceSystem..................25 Page Page Phone Feature Codes AltiGen Voice Mail System Quick Features Making Calls Call Management Other Features C 1 AltiServ Telephone Functions Basic Functions Making Calls Putting a Call on Hold Transferring Calls Totransfer the currently connected call: Centrex Transfer Tocomplete a Centrex transfer: ConferenceCalls Toinitiate a conference call while connected to the first party: Consultation Toplace the caller on hold and speak with a person at another extension: Call Park Topark calls: System Call Park and Silent System Call Park Call Waiting Toanswer the call: DistinctiveCall Waiting Tone Multiple Call Waiting Toanswer calls in a Multiple Call Waiting situation: Account Codes System Callback Touse the System Callback feature: Dialing a Remote AltiServ Calling a Remote Extension Directly over IP Tocall a remote extension directly over IP: Calling Remote Auto Attendant or Operator Calling a Remote Number (Hop Off Dialing) Page Voice Over IP Trunk Call Support Supported Features Page Remote Locations IP Dialing Chart Page Page Telephone Features a <ext>= ex tensionn um.;<nn> = 2-digit num.; <loc.> location num. AltiGen Voice Mail System Quick Features Making Calls Page Call Management Telephone Features Workgroup Features a<wkgp ext> = workgroup pilot extension number a<wkgp ext> = workgroup pilot extension number. Workgroup Supervisor Features Other Features Operator Features Call Handling and the Auto Attendant Checking the General Mailbox Calls on Hold Page C 2 Using the AltiGen Mail Voice System Feature Tips Logging In Tologin forthe firsttime: Toperform a normal login at your station: Remote Login Forremote login from outside the office: Forstandard remote login: About Passwords Transfer to AltiGen Voice Mail System Feature ReturningtoAutoAttendantfromtheAltiGenVoice Mail System AltiGen Voice Mail System Main Menu Options Listening to Messages Disposing of the Messages About Outcalls to Cellular or PCS Phone Numbers Sending Messages Tosend amessage: Making a Callfrom within the AltiGen Voice Mail System Personal Options Recording Greetings Changing your Password Using Message Notification Aboutthe Delivery Number ToSet M essageNotification: Using Reminder Calls ToSet Up a Reminder Call: Reviewing Scheduled Reminder Calls Call Forwarding ToSet Up Call Forwarding: Feature Tips Using Distribution Lists Creating a Distribution List Editing a Distribution List Deleting a Distribution List Reviewing a Distribution List Log on/off IP Extension (Dynamic IP Addressing Only) Tolog onor off an IP extension: Dynamic Messaging Zoomerang Howit Works, with and without Caller ID Touse Zoomerang: The Callers Options Private Messaging ToLeave A Private Message: ToCheck Message Status or Delete Messages: AltiGen Voice Mail System Mixed-Media Messaging Accessing AltiGen Voice Mail System Mixed-Media Messages Retrieving Messages Toretrieve messages using your multi-media computer: Composing and Sending Messages Tocompose a new message: Page Page Using AltiReach Logging In Toaccess and log in to AltiReach: The Main Menu Page Setting Call Management Forwarding All Calls Forwardingto a Pager Not Recommended Page One Number Access (ONA) Before You Set Up ONA Accessing One Number Access Setup Usinga Password Page Page Message Notification Station Speed Dialing Setup