Listening to Messages | AltiGen comm AltiServ TM 4.5 manual

If you leave a voicemail message and press # for delivery options and then

#to send it, you are given the option to return to the Auto Attendant to try other extensions.

AltiGen Voice Mail System Main Menu Options

Once you’ve successfully logged into the AltiGen Voice Mail System, you are presented with the following options at the Main Menu:

1.Listen to New Messages

2.Review Saved Messages

3.Send a Message

4.Access Personal Options

5.Access Private Messaging Options

6.Phrase Management (system manager extension only)

8.Review Mixed-Media Messages

9.Transfer Out of Voice Mail (for remote access AltiGen Voice Mail System only)

#.Make a Call

Listening to Messages

If there are new messages in your voice mail box, the dial tone changes from a constant tone to a broken tone. At the Main Menu, the AltiGen Voice Mail System announces the presence of new and saved messages.

To check voice mail messages, press…

•1 for new messages

•2 for saved messages

To listen to Mixed-Media messages (see page 41), press 8 and then…

•1 for new messages

•2 for saved messages

The Main Menu options 1, 2, and 8 are not available and are not announced if there are no new or saved messages.

28AltiServ User Guide

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AltiGen comm AltiServ TM 4.5 manual AltiGen Voice Mail System Main Menu Options, Listening to Messages

Contents

AltiServTM4.5 AltiServ Trademarks Contents Using the AltiGen Mail Voice System Using AltiReach AltiServ User Guide Call Management AltiGen Voice Mail System Quick FeaturesMaking Calls Answering Calls Other Features Basic Functions AltiServ Telephone Functions To transfer the currently connected call Putting a Call on HoldTransferring Calls Centrex Transfer Transferring Calls to an Auto Attendant Conference CallsTransferring Calls into the AltiGen Voice Mail System Transferring Calls Directly to a User’s Voice Mailbox To park calls ConsultationCall Park Distinctive Call Waiting Tone System Call Park and Silent System Call ParkCall Waiting To answer the call To answer calls in a Multiple Call Waiting situation Multiple Call Waiting System Callback To use the System Callback featureAccount Codes Calling a Remote Number Hop Off Dialing Dialing a Remote AltiServCalling a Remote Extension Directly over IP Calling Remote Auto Attendant or Operator To hop onto a remote extension Hop On Dialing to a Remote Extension Voice Over IP Trunk Call Support Supported Features Telephone Features Remote Locations IP Dialing Chart Using Feature Codes Flash Ext = extension num. nn = 2-digit num. loc. location num String # Making Calls1 Telephone Features Press FLASH, wait for the dial tone, enter #32 Workgroup Supervisor Features2 Workgroup Features Feature Diala Description Feature Status #22 Calls on Hold Operator FeaturesCall Handling and the Auto Attendant Checking the General Mailbox Outside Call Blocking Operator Off-line Logging Feature TipsTo login for the first time For remote login from outside the office Remote LoginTo perform a normal login at your station To login from another station or as a virtual extension Transfer to AltiGen Voice Mail System Feature About Passwords Listening to Messages AltiGen Voice Mail System Main Menu Options About Outcalls to Cellular or PCS Phone Numbers Disposing of the Messages To send a message Sending Messages Recording Greetings Personal OptionsMaking a Call from within the AltiGen Voice Mail System To record your Directory Name Changing your Password To Set Message Notification Using Message NotificationAbout the Delivery Number To Set Up a Reminder Call Using Reminder Calls Reviewing Scheduled Reminder Calls Feature TipsTo Set Up Call Forwarding Call Forwarding Creating a Distribution List Using Distribution Lists Reviewing a Distribution List Editing a Distribution ListDeleting a Distribution List To log on or off an IP extension Dynamic MessagingLog on/off IP Extension Dynamic IP Addressing Only To use Zoomerang ZoomerangCaller’s Options How it Works, with and without Caller ID To Check Message Status or Delete Messages Private MessagingTo Leave a Private Message AltiGen Voice Mail System Mixed-Media Messaging Accessing AltiGen Voice Mail System Mixed-Media Messages To compose a new message To retrieve messages using your multi-media computerRetrieving Messages Composing and Sending Messages Voice Mail AltiServ User Guide Using AltiReach Main Menu To access and log in to AltiReach Remainder of this chapter describes these functions Forwarding to a Pager Not Recommended Setting Call ManagementForwarding All Calls Email Forwarding Do Not DisturbBusy Call Handling and No Answer Handling Number of Rings Before Forwarding Before You Set Up ONA One Number Access ONA Using a Password Accessing One Number Access Setup AltiServ 4.5 User Guide One Number Access Setup bottom Message Notification Message Notification setup Station Speed Dialing setup Station Speed Dialing Setup AltiServ 4.5 User Guide