Using AltiReach | AltiGen comm AltiServ TM 4.5 specification

C H A P T E R 3

Using AltiReach

AltiReach is a Web-based management tool that provides the ability to handle AltiServ call options such as call handling, speed dialing, One Number Access, CallView, and Message Notification using a standard Web browser. It provides an easy-to-use interface and is accessible from any location that has an Internet connection.

Logging In

Users can access AltiReach Call Management by using any popular browser. To use the CallView function, the browser must be Java capable.

AltiReach

AltiServ 4.5 User Guide 45

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AltiGen comm AltiServ TM 4.5 manual Using AltiReach

Contents

AltiServTM4.5 AltiServ Trademarks Contents Using the AltiGen Mail Voice System Using AltiReach AltiServ User Guide AltiGen Voice Mail System Quick Features Making CallsAnswering Calls Call Management Other Features AltiServ Telephone Functions Basic Functions Putting a Call on Hold Transferring CallsCentrex Transfer To transfer the currently connected call Conference Calls Transferring Calls into the AltiGen Voice Mail SystemTransferring Calls Directly to a User’s Voice Mailbox Transferring Calls to an Auto Attendant Call Park ConsultationTo park calls System Call Park and Silent System Call Park Call WaitingTo answer the call Distinctive Call Waiting Tone Multiple Call Waiting To answer calls in a Multiple Call Waiting situation Account Codes To use the System Callback featureSystem Callback Dialing a Remote AltiServ Calling a Remote Extension Directly over IPCalling Remote Auto Attendant or Operator Calling a Remote Number Hop Off Dialing Hop On Dialing to a Remote Extension To hop onto a remote extension Supported Features Voice Over IP Trunk Call Support Telephone Features Remote Locations IP Dialing Chart Using Feature Codes Flash Ext = extension num. nn = 2-digit num. loc. location num Making Calls1 String # Telephone Features Press FLASH, wait for the dial tone, enter #32 Workgroup Features Workgroup Supervisor Features2 Feature Diala Description Feature Status #22 Operator Features Call Handling and the Auto AttendantChecking the General Mailbox Calls on Hold Operator Off-line Outside Call Blocking To login for the first time Feature TipsLogging Remote Login To perform a normal login at your stationTo login from another station or as a virtual extension For remote login from outside the office About Passwords Transfer to AltiGen Voice Mail System Feature AltiGen Voice Mail System Main Menu Options Listening to Messages Disposing of the Messages About Outcalls to Cellular or PCS Phone Numbers Sending Messages To send a message Making a Call from within the AltiGen Voice Mail System Personal OptionsRecording Greetings Changing your Password To record your Directory Name About the Delivery Number Using Message NotificationTo Set Message Notification Using Reminder Calls To Set Up a Reminder Call Feature Tips To Set Up Call ForwardingCall Forwarding Reviewing Scheduled Reminder Calls Using Distribution Lists Creating a Distribution List Deleting a Distribution List Editing a Distribution ListReviewing a Distribution List Log on/off IP Extension Dynamic IP Addressing Only Dynamic MessagingTo log on or off an IP extension Zoomerang Caller’s OptionsHow it Works, with and without Caller ID To use Zoomerang To Leave a Private Message Private MessagingTo Check Message Status or Delete Messages Accessing AltiGen Voice Mail System Mixed-Media Messages AltiGen Voice Mail System Mixed-Media Messaging To retrieve messages using your multi-media computer Retrieving MessagesComposing and Sending Messages To compose a new message Voice Mail AltiServ User Guide Using AltiReach To access and log in to AltiReach Main Menu Remainder of this chapter describes these functions Forwarding All Calls Setting Call ManagementForwarding to a Pager Not Recommended Do Not Disturb Busy Call Handling and No Answer HandlingNumber of Rings Before Forwarding Email Forwarding One Number Access ONA Before You Set Up ONA Accessing One Number Access Setup Using a Password AltiServ 4.5 User Guide One Number Access Setup bottom Message Notification setup Message Notification Station Speed Dialing Setup Station Speed Dialing setup AltiServ 4.5 User Guide