Using the AltiGen Mail Voice System | AltiGen comm AltiServ TM 4.5

AltiGen Voice Mail System Quick Features . . . . . . . . . . . . . . . 18

Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Call Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Workgroup Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Workgroup Supervisor Features. . . . . . . . . . . . . . . . . . . . . . . . . 21

Other Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Operator Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Call Handling and the Auto Attendant . . . . . . . . . . . . . . . . . . . . 23 Checking the General Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . 23 Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Operator Off-line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Outside Call Blocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

CHAPTER 2

Using the AltiGen Mail Voice System . . . . . . . . . . . . . . . . . .25

Logging In	25
Remote Login	26
About Passwords	27
Transfer to AltiGen Voice Mail System Feature	27

Returning to Auto Attendant from the AltiGen Voice Mail System

27
AltiGen Voice Mail System Main Menu Options	28
Listening to Messages	28
Sending Messages	30
Making a Call from within the AltiGen Voice Mail System . . .	31
Personal Options	31
Recording Greetings	31
Changing your Password	32
Using Message Notification	33
Using Reminder Calls	34
Call Forwarding	35
Feature Tips	35
Using Distribution Lists	36
Log on/off IP Extension (Dynamic IP Addressing Only)	38
Dynamic Messaging	38
Zoomerang	39

2AltiServ User Guide

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AltiGen comm AltiServ TM 4.5 manual Using the AltiGen Mail Voice System

Contents

AltiServTM4.5 AltiServ Trademarks Contents Using the AltiGen Mail Voice System Using AltiReach AltiServ User Guide Making Calls AltiGen Voice Mail System Quick FeaturesAnswering Calls Call Management Other Features Basic Functions AltiServ Telephone Functions Transferring Calls Putting a Call on HoldCentrex Transfer To transfer the currently connected call Transferring Calls into the AltiGen Voice Mail System Conference CallsTransferring Calls Directly to a User’s Voice Mailbox Transferring Calls to an Auto Attendant To park calls ConsultationCall Park Call Waiting System Call Park and Silent System Call ParkTo answer the call Distinctive Call Waiting Tone To answer calls in a Multiple Call Waiting situation Multiple Call Waiting System Callback To use the System Callback featureAccount Codes Calling a Remote Extension Directly over IP Dialing a Remote AltiServCalling Remote Auto Attendant or Operator Calling a Remote Number Hop Off Dialing To hop onto a remote extension Hop On Dialing to a Remote Extension Voice Over IP Trunk Call Support Supported Features Telephone Features Remote Locations IP Dialing Chart Using Feature Codes Flash Ext = extension num. nn = 2-digit num. loc. location num String # Making Calls1 Telephone Features Press FLASH, wait for the dial tone, enter #32 Workgroup Supervisor Features2 Workgroup Features Feature Diala Description Feature Status #22 Call Handling and the Auto Attendant Operator FeaturesChecking the General Mailbox Calls on Hold Outside Call Blocking Operator Off-line Logging Feature TipsTo login for the first time To perform a normal login at your station Remote LoginTo login from another station or as a virtual extension For remote login from outside the office Transfer to AltiGen Voice Mail System Feature About Passwords Listening to Messages AltiGen Voice Mail System Main Menu Options About Outcalls to Cellular or PCS Phone Numbers Disposing of the Messages To send a message Sending Messages Recording Greetings Personal OptionsMaking a Call from within the AltiGen Voice Mail System To record your Directory Name Changing your Password To Set Message Notification Using Message NotificationAbout the Delivery Number To Set Up a Reminder Call Using Reminder Calls To Set Up Call Forwarding Feature TipsCall Forwarding Reviewing Scheduled Reminder Calls Creating a Distribution List Using Distribution Lists Reviewing a Distribution List Editing a Distribution ListDeleting a Distribution List To log on or off an IP extension Dynamic MessagingLog on/off IP Extension Dynamic IP Addressing Only Caller’s Options ZoomerangHow it Works, with and without Caller ID To use Zoomerang To Check Message Status or Delete Messages Private MessagingTo Leave a Private Message AltiGen Voice Mail System Mixed-Media Messaging Accessing AltiGen Voice Mail System Mixed-Media Messages Retrieving Messages To retrieve messages using your multi-media computerComposing and Sending Messages To compose a new message Voice Mail AltiServ User Guide Using AltiReach Main Menu To access and log in to AltiReach Remainder of this chapter describes these functions Forwarding to a Pager Not Recommended Setting Call ManagementForwarding All Calls Busy Call Handling and No Answer Handling Do Not DisturbNumber of Rings Before Forwarding Email Forwarding Before You Set Up ONA One Number Access ONA Using a Password Accessing One Number Access Setup AltiServ 4.5 User Guide One Number Access Setup bottom Message Notification Message Notification setup Station Speed Dialing setup Station Speed Dialing Setup AltiServ 4.5 User Guide