AltiGen comm AltiServ TM 4.5 specification

Call Management

Feature	Diala	Description
Station Log Out	#26	Deactivates or shuts off your extension, forward-
	<pass-	ing all calls to voice mail. This feature can be
	word>	used to move your extension from your phone set
		to another phone set in the office.

Station Log In	#27	Reactivates your extension at your original phone
	<ext>	set or another one. If using a different phone set,
	<pass-	that set must be deactivated for any prior exten-
	word>	sion.
		#27 can also be used to hear the currently active
		extension number for the phone set.

Account Code	#32	After entering the account code (a maximum of
(before calling)	<acct.	ten digits), make the call when you hear the dial
	code>	tone. This feature can be used for client billing
		purposes.

Account Code	FLASH	Press FLASH, wait for the dial tone, enter #32
(during a call)	(wait for	and the account code followed by #. You will
	dial tone)	then be reconnected to the call.
	#32 <acct.
	code>

Correct	#31	Changes the account code mid-call, replacing the
Account Code	<acct.	originally entered code.
(during a call)	code>

Do Not Disturb	#33	Activates Do Not Disturb when it’s off, deacti-
/ Deactivate Do		vates it when it’s on. While activated, all calls are
Not Disturb		forwarded to busy handling.

Call Forward-	#36 <pass-	Forwards all calls to the destination, which can be
ing	word>	an internal extension or external phone number
	<destina-	including access code, long distance prefix and
	tion> #	area code. To deactivate forwarding, press #36
		again, or deactivate from within the AltiGen
		Voice Mail System.

Remote Call	#37 <your	When you’re on a telephone station other than
Forwarding	ext>	your own, forwards your calls to the current sta-
	<pass-	tion. Multiple users can forward to the same
	word>	extension. Deactivate it by pressing #37 again on
		the same phone set.

a <ext> = extension num.; <nn> = 2-digit num.; <loc.> location num.; <destination> = extension or complete phone number

20AltiServ User Guide

Image 27

AltiGen comm AltiServ TM 4.5 manual Press FLASH, wait for the dial tone, enter #32

Contents

AltiServTM4.5 AltiServ Trademarks Contents Using the AltiGen Mail Voice System Using AltiReach AltiServ User Guide Call Management AltiGen Voice Mail System Quick FeaturesMaking Calls Answering Calls Other Features Basic Functions AltiServ Telephone Functions To transfer the currently connected call Putting a Call on HoldTransferring Calls Centrex Transfer Transferring Calls to an Auto Attendant Conference CallsTransferring Calls into the AltiGen Voice Mail System Transferring Calls Directly to a User’s Voice Mailbox Consultation Call ParkTo park calls Distinctive Call Waiting Tone System Call Park and Silent System Call ParkCall Waiting To answer the call To answer calls in a Multiple Call Waiting situation Multiple Call Waiting To use the System Callback feature Account CodesSystem Callback Calling a Remote Number Hop Off Dialing Dialing a Remote AltiServCalling a Remote Extension Directly over IP Calling Remote Auto Attendant or Operator To hop onto a remote extension Hop On Dialing to a Remote Extension Voice Over IP Trunk Call Support Supported Features Telephone Features Remote Locations IP Dialing Chart Using Feature Codes Flash Ext = extension num. nn = 2-digit num. loc. location num String # Making Calls1 Telephone Features Press FLASH, wait for the dial tone, enter #32 Workgroup Supervisor Features2 Workgroup Features Feature Diala Description Feature Status #22 Calls on Hold Operator FeaturesCall Handling and the Auto Attendant Checking the General Mailbox Outside Call Blocking Operator Off-line Feature Tips To login for the first timeLogging For remote login from outside the office Remote LoginTo perform a normal login at your station To login from another station or as a virtual extension Transfer to AltiGen Voice Mail System Feature About Passwords Listening to Messages AltiGen Voice Mail System Main Menu Options About Outcalls to Cellular or PCS Phone Numbers Disposing of the Messages To send a message Sending Messages Personal Options Making a Call from within the AltiGen Voice Mail SystemRecording Greetings To record your Directory Name Changing your Password Using Message Notification About the Delivery NumberTo Set Message Notification To Set Up a Reminder Call Using Reminder Calls Reviewing Scheduled Reminder Calls Feature TipsTo Set Up Call Forwarding Call Forwarding Creating a Distribution List Using Distribution Lists Editing a Distribution List Deleting a Distribution ListReviewing a Distribution List Dynamic Messaging Log on/off IP Extension Dynamic IP Addressing OnlyTo log on or off an IP extension To use Zoomerang ZoomerangCaller’s Options How it Works, with and without Caller ID Private Messaging To Leave a Private MessageTo Check Message Status or Delete Messages AltiGen Voice Mail System Mixed-Media Messaging Accessing AltiGen Voice Mail System Mixed-Media Messages To compose a new message To retrieve messages using your multi-media computerRetrieving Messages Composing and Sending Messages Voice Mail AltiServ User Guide Using AltiReach Main Menu To access and log in to AltiReach Remainder of this chapter describes these functions Setting Call Management Forwarding All CallsForwarding to a Pager Not Recommended Email Forwarding Do Not DisturbBusy Call Handling and No Answer Handling Number of Rings Before Forwarding Before You Set Up ONA One Number Access ONA Using a Password Accessing One Number Access Setup AltiServ 4.5 User Guide One Number Access Setup bottom Message Notification Message Notification setup Station Speed Dialing setup Station Speed Dialing Setup AltiServ 4.5 User Guide