8AltiServUser Guide
• OperatorCall = three tones
Multiple Call Waiting
Thisfeature enables a “personal” queue that allows you to handle multiple
incomingcall s bylettin g callerswait in queue until you answer the call.
Youcan t ransferor park callsbefore answering the next call in queue.
Multiple Call Waiting must be enabled for your extension by the system
administratorbefore it can beused.
Beforebeing placed in queue, the caller hears an Initial Greeting.Oncein
thequeue, the caller hears a Subs equent Greeting every 30 seconds.You
canchange or customize these greetings in the AltiGen Voice Mail system
atthe Personal Options menu as described in “Recording Greetings” on
page 9.
Inqueue, the callers can press pound (#) to exit the queue and leave a voice
mailmessage or, if your organization has an operator, press 0for the
operator.You may want to remind users of these options in the greetings.

Toanswer calls in a Multiple Call Waiting situation:

• Duringa call, you will hear an alert tone (audio beep) for eachnew call
thatis addedto the queue.
•Ifyou hang up, the phone will ring with the next caller in queue.
1. To park or transfer a call before answering the next call, press the Link
or FLASHkey and do one of the following:
•Totransfer the call, enter the extension or phone number and hang
up.
•Topark the call usingPersonal Call Park,press#31, enter an
extension number only if you want to park the call at an extension
other than your own, and then hang up (see “Call Pa rk” on page 6).
•Topark the call usingS ystem CallPark,press# 41, note the
parkedcall “location” number, and then hang up.
2. Answer the next call in queue; it will ring after you disconnect the
previouscall.