Answering Calls

Feature

Diala

Description

Individual Call

#29

Connects to the local set with extension <ext>.

Pickup

<ext>

Note: For workgroup calls, only a workgroup

 

 

 

 

agent can pick up the call.

 

 

 

System Call

#30

Connects the call of any ringing phone to the

Pickup

 

local set.

(any ringing

 

Note: For workgroup calls, only a workgroup

phone)

 

 

agent can pick up the call.

 

 

 

 

 

Personal Call

FLASH

Parks the call to later pick up from this or

Park

#31, then

another station. Or park the call at a specific sta-

 

hang up;

tion by pressing FLASH #31 and the extension

 

OR

of the other station. You can have up to 50 calls

 

FLASH

parked per station simultaneously. Parked calls

 

#31 <ext>,

ring the extension upon timeout. Timeout time is

 

then hang

configurable, with a default of 2 minutes.

 

up

If you park the call to a workgroup extension,

 

 

only you or the workgroup agents can pick up

 

 

the call with #31 <ext>.

 

 

Note: If you park a call to a workgroup pilot

 

 

number, only you or a workgroup agent

 

 

can pick up the call with #31<ext>.

 

 

 

Personal Call

#31

Pick up the call parked at extension <ext>

Park Pickup

<ext>

If the call was parked to a workgroup extension,

 

 

only a workgroup agent or the user who parked

 

 

the call can pick it up with this feature..

 

 

Note: If the extension is a workgroup pilot

 

 

number, only a workgroup agent or the

 

 

person who parked the call can pick it up.

 

 

 

System Call Park

FLASH

Park a call at a public “location” station by enter-

 

#41

ing FLASH #41. The system announces where

 

 

the call is parked (a location number). Calls

 

 

parked by a user will ring that user’s extension

 

 

upon time-out after 2 minutes.

 

 

 

System Call Park

#41

Pick up the system parked call at location num-

Pickup

<loc>

ber <loc>

 

 

 

16AltiServ User Guide

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AltiGen comm AltiServ TM 4.5 manual Flash