AltiGen comm AltiServ TM 4.5 manual Workgroup Features, Workgroup Supervisor Features2

Workgroup Features

Feature	Diala	Description
Workgroup	#29	Pickup incoming calls for your work-
Call Pickup	<wkgp	group and ignore other calls coming into
	ext>	the system.
Outbound Workgroup	#53	Set the workgroup to associate outbound
		calls to.
Workgroup Log In	#54	For workgroup members only: Logs in to
	<wkgp	a workgroup.
	ext>
Multiple Workgroup	#54 + 0 +	For workgroup members only: Logs in to
Log In	<wkgp ext	multiple workgroups.
	1> + # +
	<wkgp ext
	2> + # etc.
Workgroup Log Out	#56	Log out and block workgroup calls but
	<wkgp	receive other calls at your extension.
	ext>
Multiple Workgroup	#56 + 0	Log out from all workgroups and block
Log Out		workgroup calls but receive other calls at
		your extension.
Status Ready	#90	Tells the system your extension is ready
		to receive workgroup calls. This can be
		used to end a call Wrap Up Time delay.
Status Not Ready	#91	Tells the system not to route workgroup
		calls to this extension.

a <wkgp ext> = workgroup pilot extension number.

Workgroup Supervisor Features2

Feature	Diala	Description
Workgroup	#59 + <agnt	Listen to incoming or outgoing
Silent Monitor	ext> +<wkgp	calls in the specified workgroup.
	pwd> + 1
Workgroup	#59 + <agnt	Intervene in a conversation
Barge-in	ext> +<wkgp	between an agent and a caller or
	pwd> + 2	callee.

a <wkgp ext> = workgroup pilot extension number

Telephone Features

AltiServ User Guide 21