AltiGen comm AltiServ TM 4.5 specification

AltiServ™

for AltiWare Open Edition (OE) Release 4.5

User Guide

Revised 02/2002 4003-0002-4.5

Image 2

AltiGen comm AltiServ TM 4.5 manual

Contents

AltiServTM4.5 AltiServ Trademarks Contents Using the AltiGen Mail Voice System Using AltiReach AltiServ User Guide Answering Calls AltiGen Voice Mail System Quick FeaturesMaking Calls Call Management Other Features AltiServ Telephone Functions Basic Functions Centrex Transfer Putting a Call on HoldTransferring Calls To transfer the currently connected call Transferring Calls Directly to a User’s Voice Mailbox Conference CallsTransferring Calls into the AltiGen Voice Mail System Transferring Calls to an Auto Attendant To park calls ConsultationCall Park To answer the call System Call Park and Silent System Call ParkCall Waiting Distinctive Call Waiting Tone Multiple Call Waiting To answer calls in a Multiple Call Waiting situation System Callback To use the System Callback featureAccount Codes Calling Remote Auto Attendant or Operator Dialing a Remote AltiServCalling a Remote Extension Directly over IP Calling a Remote Number Hop Off Dialing Hop On Dialing to a Remote Extension To hop onto a remote extension Supported Features Voice Over IP Trunk Call Support Telephone Features Remote Locations IP Dialing Chart Using Feature Codes Flash Ext = extension num. nn = 2-digit num. loc. location num Making Calls1 String # Telephone Features Press FLASH, wait for the dial tone, enter #32 Workgroup Features Workgroup Supervisor Features2 Feature Diala Description Feature Status #22 Checking the General Mailbox Operator FeaturesCall Handling and the Auto Attendant Calls on Hold Operator Off-line Outside Call Blocking Logging Feature TipsTo login for the first time To login from another station or as a virtual extension Remote LoginTo perform a normal login at your station For remote login from outside the office About Passwords Transfer to AltiGen Voice Mail System Feature AltiGen Voice Mail System Main Menu Options Listening to Messages Disposing of the Messages About Outcalls to Cellular or PCS Phone Numbers Sending Messages To send a message Recording Greetings Personal OptionsMaking a Call from within the AltiGen Voice Mail System Changing your Password To record your Directory Name To Set Message Notification Using Message NotificationAbout the Delivery Number Using Reminder Calls To Set Up a Reminder Call Call Forwarding Feature TipsTo Set Up Call Forwarding Reviewing Scheduled Reminder Calls Using Distribution Lists Creating a Distribution List Reviewing a Distribution List Editing a Distribution ListDeleting a Distribution List To log on or off an IP extension Dynamic MessagingLog on/off IP Extension Dynamic IP Addressing Only How it Works, with and without Caller ID ZoomerangCaller’s Options To use Zoomerang To Check Message Status or Delete Messages Private MessagingTo Leave a Private Message Accessing AltiGen Voice Mail System Mixed-Media Messages AltiGen Voice Mail System Mixed-Media Messaging Composing and Sending Messages To retrieve messages using your multi-media computerRetrieving Messages To compose a new message Voice Mail AltiServ User Guide Using AltiReach To access and log in to AltiReach Main Menu Remainder of this chapter describes these functions Forwarding to a Pager Not Recommended Setting Call ManagementForwarding All Calls Number of Rings Before Forwarding Do Not DisturbBusy Call Handling and No Answer Handling Email Forwarding One Number Access ONA Before You Set Up ONA Accessing One Number Access Setup Using a Password AltiServ 4.5 User Guide One Number Access Setup bottom Message Notification setup Message Notification Station Speed Dialing Setup Station Speed Dialing setup AltiServ 4.5 User Guide