AltiGen comm AltiServ TM 4.5 Dialing a Remote AltiServ, Calling Remote Auto Attendant or Operator

Dialing a Remote AltiServ

Calling a Remote Extension Directly over IP

To call a remote extension directly over IP:

1.Dial the IP trunk access code (e.g. 8).

2.Dial the destination ID (e.g. 1), if applicable.

3.Dial the destination extension number (e.g. 101).

Calling Remote Auto Attendant or Operator

If the remote system is configured to connect incoming calls to an operator or Auto Attendant (and not to a person’s or workgroup extension), you can connect with the operator or Auto Attendant as follows:

1.Dial the IP trunk access code (e.g. 8).

2.Dial the destination ID (e.g. 1), if applicable.

Calling a Remote Number (Hop Off Dialing)

If your AltiWare systems are configured to allow Hop Off dialing—using a remote trunk to place an outgoing call—you can do that as follows:

1.Dial IP trunk access code (e.g. 8).

2.Dial the remote system ID digit (e.g. 3).

3.Dial *, which selects the PSTN trunk with the lowest value in the access code.

4.Dial the phone number (e.g. 14085551212).

5.Optionally, press # to speed up the call.

For example, to call 650 555-4444, using your local IP trunk access code of 8 and the remote system with an ID of 3, you would dial 8 0 * 16505554444#, this will call 14085551212 using a CO (Central Office) trunk on the remote system.

You can also replace the * with a 9 to select the remote access trunk code 9. The specific trunk access code only works for 9. You cannot select 8, 7, or 6, etc., as the trunk access code using this dialing method unless the remote extension for this system is set to unknown.

10AltiServ User Guide