Using AltiReach | AltiGen comm AltiServ TM 4.5 instruction

Private Messaging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 AltiGen Voice Mail System Mixed-Media Messaging . . . . . . . . . 41 Accessing AltiGen Voice Mail System Mixed-Media Messages41

CHAPTER 3

Using AltiReach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

The Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Setting Call Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

One Number Access (ONA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Message Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Station Speed Dialing Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

AltiServ User Guide 3

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AltiGen comm AltiServ TM 4.5 manual Using AltiReach

Contents

AltiServTM4.5 AltiServ Trademarks Contents Using the AltiGen Mail Voice System Using AltiReach AltiServ User Guide Answering Calls AltiGen Voice Mail System Quick FeaturesMaking Calls Call Management Other Features AltiServ Telephone Functions Basic Functions Centrex Transfer Putting a Call on HoldTransferring Calls To transfer the currently connected call Transferring Calls Directly to a User’s Voice Mailbox Conference CallsTransferring Calls into the AltiGen Voice Mail System Transferring Calls to an Auto Attendant Consultation Call ParkTo park calls To answer the call System Call Park and Silent System Call ParkCall Waiting Distinctive Call Waiting Tone Multiple Call Waiting To answer calls in a Multiple Call Waiting situation To use the System Callback feature Account CodesSystem Callback Calling Remote Auto Attendant or Operator Dialing a Remote AltiServCalling a Remote Extension Directly over IP Calling a Remote Number Hop Off Dialing Hop On Dialing to a Remote Extension To hop onto a remote extension Supported Features Voice Over IP Trunk Call Support Telephone Features Remote Locations IP Dialing Chart Using Feature Codes Flash Ext = extension num. nn = 2-digit num. loc. location num Making Calls1 String # Telephone Features Press FLASH, wait for the dial tone, enter #32 Workgroup Features Workgroup Supervisor Features2 Feature Diala Description Feature Status #22 Checking the General Mailbox Operator FeaturesCall Handling and the Auto Attendant Calls on Hold Operator Off-line Outside Call Blocking Feature Tips To login for the first timeLogging To login from another station or as a virtual extension Remote LoginTo perform a normal login at your station For remote login from outside the office About Passwords Transfer to AltiGen Voice Mail System Feature AltiGen Voice Mail System Main Menu Options Listening to Messages Disposing of the Messages About Outcalls to Cellular or PCS Phone Numbers Sending Messages To send a message Personal Options Making a Call from within the AltiGen Voice Mail SystemRecording Greetings Changing your Password To record your Directory Name Using Message Notification About the Delivery NumberTo Set Message Notification Using Reminder Calls To Set Up a Reminder Call Call Forwarding Feature TipsTo Set Up Call Forwarding Reviewing Scheduled Reminder Calls Using Distribution Lists Creating a Distribution List Editing a Distribution List Deleting a Distribution ListReviewing a Distribution List Dynamic Messaging Log on/off IP Extension Dynamic IP Addressing OnlyTo log on or off an IP extension How it Works, with and without Caller ID ZoomerangCaller’s Options To use Zoomerang Private Messaging To Leave a Private MessageTo Check Message Status or Delete Messages Accessing AltiGen Voice Mail System Mixed-Media Messages AltiGen Voice Mail System Mixed-Media Messaging Composing and Sending Messages To retrieve messages using your multi-media computerRetrieving Messages To compose a new message Voice Mail AltiServ User Guide Using AltiReach To access and log in to AltiReach Main Menu Remainder of this chapter describes these functions Setting Call Management Forwarding All CallsForwarding to a Pager Not Recommended Number of Rings Before Forwarding Do Not DisturbBusy Call Handling and No Answer Handling Email Forwarding One Number Access ONA Before You Set Up ONA Accessing One Number Access Setup Using a Password AltiServ 4.5 User Guide One Number Access Setup bottom Message Notification setup Message Notification Station Speed Dialing Setup Station Speed Dialing setup AltiServ 4.5 User Guide