Voice Over IP Trunk Call Support | AltiGen comm AltiServ TM 4.5

Voice Over IP Trunk Call Support

If your system is set up with Voice Over IP, you can use the following trunk-related AltiServ features during IP trunk call sessions.

Supported Features

The following features are supported while dialing through IP trunks:

•Incoming and Outgoing Trunk Calls—you must dial the IP trunk access code to make outgoing calls via an IP trunk.

•Call Transfer To and From IP Trunk (Blind and Supervised)— you must dial the IP trunk access code and all necessary prefixes to transfer calls via an IP trunk.

•One Number Access—when entering “outcall” numbers via AltiReach or AltiAdmin, you must add the IP Trunk Access number. For example, if you want AltiServ to dial the extension 300 at a remote AltiServ where the location ID (Dialed Digits) is 1 and the IP trunk access code is 8, you must enter 81300 as the outcall number.

•Message Notification

•Reminder Calls

•Multi-Location Conferencing

•Call Park

•Call Waiting

•Call Forwarding

•Automatic Call Distribution

•Auto Attendant

•System CallBack over IP Trunk

•Calling Out from Voice Mail

•Zoomerang—allows the caller to leave a different extension number as the callback number. If the callback number of a call from another AltiServ is available and automatically captured, AltiServ only announces the extension number but connects to the correct remote AltiServ.

12AltiServ User Guide

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AltiGen comm AltiServ TM 4.5 manual Voice Over IP Trunk Call Support, Supported Features

Contents

AltiServTM4.5 AltiServ Trademarks Contents Using the AltiGen Mail Voice System Using AltiReach AltiServ User Guide Call Management AltiGen Voice Mail System Quick FeaturesMaking Calls Answering Calls Other Features Basic Functions AltiServ Telephone Functions To transfer the currently connected call Putting a Call on HoldTransferring Calls Centrex Transfer Transferring Calls to an Auto Attendant Conference CallsTransferring Calls into the AltiGen Voice Mail System Transferring Calls Directly to a User’s Voice Mailbox Call Park ConsultationTo park calls Distinctive Call Waiting Tone System Call Park and Silent System Call ParkCall Waiting To answer the call To answer calls in a Multiple Call Waiting situation Multiple Call Waiting Account Codes To use the System Callback featureSystem Callback Calling a Remote Number Hop Off Dialing Dialing a Remote AltiServCalling a Remote Extension Directly over IP Calling Remote Auto Attendant or Operator To hop onto a remote extension Hop On Dialing to a Remote Extension Voice Over IP Trunk Call Support Supported Features Telephone Features Remote Locations IP Dialing Chart Using Feature Codes Flash Ext = extension num. nn = 2-digit num. loc. location num String # Making Calls1 Telephone Features Press FLASH, wait for the dial tone, enter #32 Workgroup Supervisor Features2 Workgroup Features Feature Diala Description Feature Status #22 Calls on Hold Operator FeaturesCall Handling and the Auto Attendant Checking the General Mailbox Outside Call Blocking Operator Off-line To login for the first time Feature TipsLogging For remote login from outside the office Remote LoginTo perform a normal login at your station To login from another station or as a virtual extension Transfer to AltiGen Voice Mail System Feature About Passwords Listening to Messages AltiGen Voice Mail System Main Menu Options About Outcalls to Cellular or PCS Phone Numbers Disposing of the Messages To send a message Sending Messages Making a Call from within the AltiGen Voice Mail System Personal OptionsRecording Greetings To record your Directory Name Changing your Password About the Delivery Number Using Message NotificationTo Set Message Notification To Set Up a Reminder Call Using Reminder Calls Reviewing Scheduled Reminder Calls Feature TipsTo Set Up Call Forwarding Call Forwarding Creating a Distribution List Using Distribution Lists Deleting a Distribution List Editing a Distribution ListReviewing a Distribution List Log on/off IP Extension Dynamic IP Addressing Only Dynamic MessagingTo log on or off an IP extension To use Zoomerang ZoomerangCaller’s Options How it Works, with and without Caller ID To Leave a Private Message Private MessagingTo Check Message Status or Delete Messages AltiGen Voice Mail System Mixed-Media Messaging Accessing AltiGen Voice Mail System Mixed-Media Messages To compose a new message To retrieve messages using your multi-media computerRetrieving Messages Composing and Sending Messages Voice Mail AltiServ User Guide Using AltiReach Main Menu To access and log in to AltiReach Remainder of this chapter describes these functions Forwarding All Calls Setting Call ManagementForwarding to a Pager Not Recommended Email Forwarding Do Not DisturbBusy Call Handling and No Answer Handling Number of Rings Before Forwarding Before You Set Up ONA One Number Access ONA Using a Password Accessing One Number Access Setup AltiServ 4.5 User Guide One Number Access Setup bottom Message Notification Message Notification setup Station Speed Dialing setup Station Speed Dialing Setup AltiServ 4.5 User Guide