Making Calls, Answering Calls | AltiGen comm AltiServ TM 4.5

Phone Feature Codes

## <pwd> . . . . . . . . . . . . . . . . . Log in to voicemail at your own station

### <ext> <pwd>. . . . . . . . . . . Log in to voicemail at another station

AltiGen Voice Mail System Quick Features

#11 . . . . . . . . . . . . . . . . . . . . . . Greeting Menu

#28 . . . . . . . . . . . . . . . . . . . . . . Password Menu

Making Calls

#34 . . . . . . . . . . . . . . . . . . . . . . Dial By Name1

#35 . . . . . . . . . . . . . . . . . . . . . . Virtual Log In (Station Privilege Override)

#69 . . . . . . . . . . . . . . . . . . . . . . Dial Last Caller #77 . . . . . . . . . . . . . . . . . . . . . . Station Speed Dial #88 . . . . . . . . . . . . . . . . . . . . . . System Speed Dial #99 . . . . . . . . . . . . . . . . . . . . . . Last Number Redial

#93 <ext> . . . . . . . . . . . . . . . . . Intercom Call (to 390 phone only2)

Answering Calls

Phone Feature Codes

#29 <ext> . . . . . . . . . . . . . . . . .

#30 . . . . . . . . . . . . . . . . . . . . . .

FLASH #31 . . . . . . . . . . . . . . .

#31 <ext> . . . . . . . . . . . . . . . . .

FLASH #41 . . . . . . . . . . . . . . .

#41 <loc. #> . . . . . . . . . . . . . . .

#81 . . . . . . . . . . . . . . . . . . . . . .

#82 . . . . . . . . . . . . . . . . . . . . . .

Individual Call Pickup (a specific station)

System Call Pickup (any station ringing)

Personal Call Park Personal Call Park Pickup System Call Park System Call Park Pickup Hands Free Intercom Mode

Hands Free Manual Answer Mode

Call Management

#15 . . . . . . . . . . . . . . . . . . . . . . Transfer to Auto Attendant

1Feature must be enabled by system administrator.

2Feature available only on systems with Triton Analog Extension board.

AltiServ User Guide 1

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AltiGen comm AltiServ TM 4.5 AltiGen Voice Mail System Quick Features, Making Calls, Answering Calls, Call Management

Contents

AltiServTM4.5 AltiServ Trademarks Contents Using the AltiGen Mail Voice System Using AltiReach AltiServ User Guide AltiGen Voice Mail System Quick Features Making CallsAnswering Calls Call Management Other Features AltiServ Telephone Functions Basic Functions Putting a Call on Hold Transferring CallsCentrex Transfer To transfer the currently connected call Conference Calls Transferring Calls into the AltiGen Voice Mail SystemTransferring Calls Directly to a User’s Voice Mailbox Transferring Calls to an Auto Attendant To park calls ConsultationCall Park System Call Park and Silent System Call Park Call WaitingTo answer the call Distinctive Call Waiting Tone Multiple Call Waiting To answer calls in a Multiple Call Waiting situation System Callback To use the System Callback featureAccount Codes Dialing a Remote AltiServ Calling a Remote Extension Directly over IPCalling Remote Auto Attendant or Operator Calling a Remote Number Hop Off Dialing Hop On Dialing to a Remote Extension To hop onto a remote extension Supported Features Voice Over IP Trunk Call Support Telephone Features Remote Locations IP Dialing Chart Using Feature Codes Flash Ext = extension num. nn = 2-digit num. loc. location num Making Calls1 String # Telephone Features Press FLASH, wait for the dial tone, enter #32 Workgroup Features Workgroup Supervisor Features2 Feature Diala Description Feature Status #22 Operator Features Call Handling and the Auto AttendantChecking the General Mailbox Calls on Hold Operator Off-line Outside Call Blocking Logging Feature TipsTo login for the first time Remote Login To perform a normal login at your stationTo login from another station or as a virtual extension For remote login from outside the office About Passwords Transfer to AltiGen Voice Mail System Feature AltiGen Voice Mail System Main Menu Options Listening to Messages Disposing of the Messages About Outcalls to Cellular or PCS Phone Numbers Sending Messages To send a message Recording Greetings Personal OptionsMaking a Call from within the AltiGen Voice Mail System Changing your Password To record your Directory Name To Set Message Notification Using Message NotificationAbout the Delivery Number Using Reminder Calls To Set Up a Reminder Call Feature Tips To Set Up Call ForwardingCall Forwarding Reviewing Scheduled Reminder Calls Using Distribution Lists Creating a Distribution List Reviewing a Distribution List Editing a Distribution ListDeleting a Distribution List To log on or off an IP extension Dynamic MessagingLog on/off IP Extension Dynamic IP Addressing Only Zoomerang Caller’s OptionsHow it Works, with and without Caller ID To use Zoomerang To Check Message Status or Delete Messages Private MessagingTo Leave a Private Message Accessing AltiGen Voice Mail System Mixed-Media Messages AltiGen Voice Mail System Mixed-Media Messaging To retrieve messages using your multi-media computer Retrieving MessagesComposing and Sending Messages To compose a new message Voice Mail AltiServ User Guide Using AltiReach To access and log in to AltiReach Main Menu Remainder of this chapter describes these functions Forwarding to a Pager Not Recommended Setting Call ManagementForwarding All Calls Do Not Disturb Busy Call Handling and No Answer HandlingNumber of Rings Before Forwarding Email Forwarding One Number Access ONA Before You Set Up ONA Accessing One Number Access Setup Using a Password AltiServ 4.5 User Guide One Number Access Setup bottom Message Notification setup Message Notification Station Speed Dialing Setup Station Speed Dialing setup AltiServ 4.5 User Guide