iChat AV connection doctor feature to verify that there is sufficient bandwidth to have a video iChat session without a significant degradation of image quality.
No: The camera may not be functioning normally. Replace the front bezel for poor image quality. If the issue persists, replace the camera board and retest.
Camera recognized but no audio.
1.Open the System Preferences window and click on Sound.
2.Verify that the built in iSight camera has been selected as the device for sound input.
3.Verify that the volume settings (on the slider bar) are appropriate.
4.Launch iChat AV and open the iChat AV preferences. Click on the ‘Video’ icon. Speak into the microphone while monitoring the microphone level indicator. Does the line level meter respond while you are speaking?
Yes: The microphone circuit is functioning correctly. Check the preference settings of any supported AV applications the customer is experiencing problems with to make sure that the microphone feature is enabled and that the internal iSight microphone has been selected as the input device.
No: Inspect the camera/microphone cable attached to the camera board inside the front bezel. If the cable is damaged, replace the front bezel and retest. If the issue persists, replace the camera/microphone cable.
Audio quality is poor.
The camera is recognized but the
1.Open the System Preferences window and click on Sound.
-Verify that the
-Verify that the input volume settings are appropriate. Use the volume level meter to verify settings.
2.Open iMovie and create a new project. Click on the Audio button and record a sound sample. Is the sound quality acceptable?
Yes: The microphone is functioning normally. The audio quality problems may be caused by bandwidth limitations when using iChat over the internet. Instruct the customer to use the iChat AV connection doctor feature to verify that there is sufficient bandwidth to have an audio iChat session without a significant degradation of audio quality.
iChat AV allows the user to limit the allocated bandwidth which could impact audio quality. Check the settings and increase the bandwidth if needed.
No: The microphone may be faulty. Replace the front bezel which houses the microphone.
3.Check connections on the Audio board. If the problem persists, replace the Audio board.
