AT&T 518-455-710 manual

AT&T

PARTNER

Plus

COMMUNICATIONS SYSTEM

PARTNER Plus Attendant

Installation and Use

Contents

Main Page 1 2 i Index B Setup Decisions Overview How the Attendant Answers and Transfers Calls: An Example Caller Presses a Single Digit To Select a Route Extension Is Available Extension Is Busy 1-2 Caller Dials a Two-Digit Extension Number Caller Does Nothing Answering an Attendant-Transferred Call Setup Decisions: An Introduction Determining the Call Answering Mode Immediate Call Answering Mode 1-4 Figure 1-1 Immediate Call Answering Mode Backup Call Answering Mode Determining the Number of Attendants Required Determining the Attendant Extensions and Transfer Return Extensions Determining Lines the Attendant Will Answer 1-6 Determining the Route Plan Table 1-1 Example Route Plan: ABC Supermarket Allocating Time for Announcements Table 1-2 Factory Settings for Attendant Announcement Times 1-8 Music-on-Hold Source Answering Machines Example Setups Attendant with Routes and Secondary Destinations Figure 1-3 Attendant with Routes and Secondary Destinations 1-10 Planning Form Setup Decisions 1-11 Line 5 Line 6 Line 7 Line 1 Line 2 Line 3 Announcements Attendant with Answering Machines for System Answer Assurance and Messaging Figure 1-4 Attendant Used with Answering Machine 1-12 Planning Form (complete one form for each Attendant) Attendant: System Programming Setup Decisions 1-13 Attendant Programming Announcements First- and Second-Level Attendants Figure 1-5 First- and Second-Level Attendants 1-14 Planning Form (complete one form for each Attendant) Attendant: Setup Decisions 1-15 Line 1 Line 2 Line 3 Line 4 Line 5 Line 6 Line 7 Programming Planning Form 1-16 Line 1 Line 2 Line 3 Line 5 Line 6 Line 7 Installation and Programming Important Safety Instructions Hardware Requirements The Attendant Unit 2-i Testing for Proper Operation Installing the Attendant Programming Guidelines Important Safety Instructions Additional Safety Instructions for Installation Personnel 2-ii SAVE THESE INSTRUCTIONS Hardware Requirements The Attendant Unit Front Panel Figure 2-1 Front Panel Lights Back Panel Installing the Attendant Attendant Power Cord Phone Cord Mounting Bracket Programming Guidelines Introduction 2-4 Using the Programming Charts Change this setting . . .If you want to . . . See page . . . Table 2-1 Commonly Changed Settings Attendant Programming Instructions 2-6 Clock Business Days Business Hours Examples: Installation and Programming 2-7 Reallocating Announcement Lengths IMPORTANT: Routes Example: Programming Routes for ABC Supermarket 2-8 To program Route 1: NOTE: Automatic Tries to Route 0 (Day) Automatic Tries to Route 0 (Night) Installation and Programming 2-9 Security Code To change the security code: System Programming for Attendant Operation Instructions 2-10 NOTE: Attendant Extensions (page 1-6) Call Answering Mode (page 1-4) Transfer Return Extensions (page 1-6) Automatic Extension Privacy NOTE: Installation and Programming 2-11 NOTE: Night Service Group Testing for Proper Operation Follow boxed instructions below to ensure the Attendant answers and transfers calls correctly. 2-12 Testing Basic Operation Testing Secondary Destinations Planning Form A PARTNER Plus Attendant Planning Form Business Attendant Attendant: System Announcements PARTNER Plus Attendant Planning Form Business Attendant Attendant: System Announcements Troubleshooting B Power Failure Out-of-Service Codes Number of Blinks Problem Solution B-2 Table B-1 Out-of-Service Codes Invalid Extensions and Routes Silence or Dial Tone Upon Answering an Attendant-Transferred Call Attendant Disconnects Callers After They Select Routes Caller Hears Initial Announcement More Than Once B-4 Specifications C Page Index Index IN-I IN-2 Index