Overview
The PARTNER® Plus Attendant provides automatic call answering and redirection for your PARTNER® Plus Communications System (Release 2 or later).
The Attendant helps your business handle incoming calls efficiently, even after business hours and on holidays and weekends. It can serve as a backup for a busy receptionist, or it can serve as the primary answering position.
In the typical scenario, the Attendant answers all
The example below illustrates how the Attendant answers calls at ABC
Supermarket.
How the Attendant Answers and Transfers Calls: An Example
Caller Presses a Single Digit To Select a Route
During ABC Supermarket’s business hours, the Attendant answers incoming calls with this Day Announcement:
"Thank you for calling ABC Supermarket.
If you know the
phone, please dial it now.
For Customer Service, press 1 now...
For the Bakery, press 2 now...
For the Deli Corner, press 3 now...
Or hold for the operator."
At night, when ABC is closed, the Attendant answers with this brief Night Announcement, and
"Thank you for calling ABC Supermarket. Sorry we’re closed now. Please call again during business hours...Monday through Saturday from 8 a.m. to 10 p.m., Sunday 8 to 8. Good night."
How the Attendant transfers calls at ABC depends on what the caller does after the Attendant answers. As described above, the caller has three choices:
(1)press a single digit for automatic transfer to Customer Service, the Bakery, or the Deli, (2) dial a
Let’s say the caller presses 1. The single digit (in this example 1, 2, or 3) is called a route, and each route has a corresponding Destination extension. At ABC, the Customer Service counter is at extension 20, which is the Destination extension for Route 1. Therefore, when the caller presses 1, he or she in effect is asking to be automatically transferred to extension 20. After the caller
Setup Decisions
