3 . For each Attendant, determine the Attendant extension (the extension the Attendant will be connected to) and the Transfer Return extension (the extension to which calls will be routed if a Destination extension does not answer).

4 . Determine the lines to be answered.

5 . Determine the route plan for the Attendant (that is, the routes and their corresponding Destination extensions).

6 . Determine the wording for the announcements.

The rest of this chapter explains these setup decisions in greater detail and gives more example setups.

Determining the Call Answering Mode

The Attendant can answer calls immediately (Immediate Call Answering mode) or after a delay (Backup Call Answering mode). Programming instructions are on page 2-10.

Immediate Call Answering Mode

In Immediate Call Answering mode (Figure 1-1), an incoming call rings at the Attendant first. If the Attendant does not pick up within three rings (because it is busy transferring another call), the call will ring at the receptionist or opera- tor. This mode helps reduce the receptionist’s workload.

Call rings immediately at Attendant. If Attendant does not answer within

3 rings, call rings at both receptionist and Attendant; either receptionist or Attendant can answer.

Figure 1-1 Immediate Call Answering Mode

NOTE:

The receptionist can take calls away from the Attendant after it has already answered by pressing the appropriate outside line button to join the call. To use this feature, Automatic Extension Privacy for the Attendant extension must be set to "not assigned" (the factory setting). See page 2-11for programming instructions.

1-4Setup Decisions

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AT&T 518-455-710 manual Determining the Call Answering Mode, Immediate Call Answering Mode