Out-of-Service Codes | AT&T 518-455-710 instruction

Out-of-Service Codes

If the Attendant detects a serious problem, it automatically goes into an out-of- service state. This means the Attendant will not answer calls (the caller hears ringing but the Attendant will not pick up the call). The "battery" light on the front panel blinks 1 to 10 times, pauses, then repeats the pattern. The pattern indicates why the Attendant is out of service. Refer to Table B-1 to determine the problem and solution.

Number of		Solution
Blinks	Problem	Solution
1	Announcements were not	Slow blink—record
	recorded or were erased	announcements (see page 2-7)
	(slow blink) or
	Attendant cannot compute	Fast blink—depress reset button
	battery level (fast blink)	on back panel

2	Unable to turn Voice	Depress reset button on back
	Recorder off	panel

3	Unable to turn Voice	Depress reset button on back
	Recorder on	panel

4	Unable to turn Voice	Depress reset button on back
	Playback off	panel

5	Unable to turn Voice	Depress reset button on back
	Playback on	panel

6	Announcement detected with	Depress reset button on back
	no time allocation	panel, then reallocate time for
		announcement (see page 2-7)

7	Attempt made to play an	Depress reset button on back
	unrecorded announcement	panel, then record announcement
		(see page 2-7)

8	RAM constants pool	Depress reset button on back
	corruption detected	panel

9	ROM check-sum error	Depress reset button on back
	detected	panel

10	Invalid value read from	Depress reset button on back
	real-time clock	panel, then reprogram the clock
		(see page 2-6)

Table B-1 Out-of-Service Codes

If the problem is not solved, call the Helpline at 1 800 628-2888 (in U.S. only— for assistance in Canada, see inside front cover).

B-2Troubleshooting

Image 41

AT&T 518-455-710 manual Number Solution Blinks Problem, Table B-1 Out-of-Service Codes

Contents

Partner Plus Warranty Copyright 1991 AT&T All Rights Reserved Issue AprilHow To Comment on This Guide Ordering Information Contents Overview Determining the Call Answering Mode How the Attendant Answers and Transfers Calls An Example Overview Caller Dials a Two-Digit Extension Number Answering an Attendant-Transferred Call Setup Decisions An Introduction Immediate Call Answering Mode Determining the Call Answering Mode Determining the Number of Attendants Required Backup Call Answering Mode Determining the Route Plan Determining Lines the Attendant Will Answer Day G h t Example Route Plan ABC Supermarket Type Factory Description Announcement Setting Factory Settings for Attendant Announcement TimesAllocating Time for Announcements Music-on-Hold Source Answering Machines Example Setups Attendant with Routes and Secondary Destinations Attendant with Routes and Secondary Destinations Attendant Attendant SystemProgramming Attendant Used with Answering Machine Attendant System First- and Second-Level Attendants First- and Second-Level Attendants None 2nd-level Attendants Announcements Attendant a N o u n c e m e n t Attendant B Call Answering Mode Testing for Proper Operation Installing the Attendant Programming GuidelinesAttendant Programming System Programming for Attendant Operation Additional Safety Instructions for Installation Personnel Important Safety Instructions Attendant Unit Hardware RequirementsFront Panel Talking Back Panel Installing the Attendant Attendant Power Phone Mounting Cord Cord Bracket Introduction Using the Programming ChartsProgramming Guidelines Commonly Changed Settings Change this See If you want to Setting Attendant Programming To adjust clock for Daylight Saving TimeClock Business Days Recording Announcements Business HoursReallocating Announcement Lengths Routes Answer Delay DayAnswer Delay Night Automatic Tries to Route 0 Night Automatic Tries to Route 0 DaySecurity Code To change the security code System Programming for Attendant Operation Call Answering ModeAttendant Extensions Attendant Line Assignments Transfer Return Extensions Night Service GroupTransfer Return Rings Ensuring Attendant Extensions Are Not in the Calling Group Testing Secondary Destinations Testing Basic Operation Planning Form Attendant in Night Service Group Call Answering ModeAnswer Delay Attendant Extension Day Standard Announcement If Your Announcement Is DifferentNight Transfer Business Schedule System Programming Announcements National Service Assistance Center Helpline 1 800 Power Failure Table B-1 Out-of-Service Codes Out-of-Service CodesNumber Solution Blinks Problem Invalid Extensions and Routes Caller Hears Initial Announcement More Than Once Attendant Disconnects Callers After They Select Routes Weight DimensionsBattery System Visual Indicators Power FailureOperation Telephone Line Index IN-I Index IN-2 Index Comcode 106 449 AT&T