First- and Second-Level Attendants

Auto City has a sales department that stays open after the others are closed. Its sales staff has a reputation for professional service, so there is one Atten- dant to answer the main phone number (Attendant A) and a second Attendant (Attendant B) dedicated to Sales. The dealership can quickly route calls to the customer’s salesperson and can also provide sales messages to callers.

Attendant A answers all calls and gives the caller a choice of routes (1–3 during the day, 1 at night). A caller after 6 p.m. can press 1 to reach Sales, which is open until 9 p.m. Monday through Saturday (a caller after 6 p.m. who holds without pressing a digit is also transferred to Sales). When the call reaches Sales (extension 30), Attendant B greets the caller with a sales mes- sage and a choice of routes for the Sales staff.

Figure 1-5 First- and Second-Level Attendants

1-14Setup Decisions

Page 18

Image 18

AT&T 518-455-710 manual First- and Second-Level Attendants

Contents

Partner Plus How To Comment on This Guide Copyright 1991 AT&T All Rights Reserved Issue AprilWarranty Ordering Information Contents Determining the Call Answering Mode Overview Overview How the Attendant Answers and Transfers Calls An Example Caller Dials a Two-Digit Extension Number Setup Decisions An Introduction Answering an Attendant-Transferred Call Determining the Call Answering Mode Immediate Call Answering Mode Backup Call Answering Mode Determining the Number of Attendants Required Determining Lines the Attendant Will Answer Determining the Route Plan Example Route Plan ABC Supermarket Day G h t Allocating Time for Announcements Factory Settings for Attendant Announcement TimesType Factory Description Announcement Setting Music-on-Hold Source Example Setups Answering Machines Attendant with Routes and Secondary Destinations Attendant with Routes and Secondary Destinations Attendant System ProgrammingAttendant Attendant Used with Answering Machine Attendant System First- and Second-Level Attendants First- and Second-Level Attendants Announcements Attendant a None 2nd-level Attendants Call Answering Mode N o u n c e m e n t Attendant B Attendant Programming Installing the Attendant Programming GuidelinesTesting for Proper Operation System Programming for Attendant Operation Important Safety Instructions Additional Safety Instructions for Installation Personnel Front Panel Hardware RequirementsAttendant Unit Talking Installing the Attendant Back Panel Attendant Power Phone Mounting Cord Cord Bracket Using the Programming Charts Programming GuidelinesIntroduction Change this See If you want to Setting Commonly Changed Settings Clock To adjust clock for Daylight Saving TimeAttendant Programming Business Days Business Hours Reallocating Announcement LengthsRecording Announcements Answer Delay Day Answer Delay NightRoutes Security Code Automatic Tries to Route 0 DayAutomatic Tries to Route 0 Night To change the security code Attendant Extensions Call Answering ModeSystem Programming for Attendant Operation Attendant Line Assignments Transfer Return Rings Night Service GroupTransfer Return Extensions Ensuring Attendant Extensions Are Not in the Calling Group Testing Basic Operation Testing Secondary Destinations Planning Form Answer Delay Call Answering ModeAttendant in Night Service Group Attendant Extension Night Standard Announcement If Your Announcement Is DifferentDay Transfer System Programming Business Schedule Announcements Power Failure National Service Assistance Center Helpline 1 800 Out-of-Service Codes Number Solution Blinks ProblemTable B-1 Out-of-Service Codes Invalid Extensions and Routes Attendant Disconnects Callers After They Select Routes Caller Hears Initial Announcement More Than Once Battery DimensionsWeight System Operation Power FailureVisual Indicators Telephone Line Index Index IN-I IN-2 Index Comcode 106 449 AT&T