AT&T 518-455-710 manual Announcements Attendant a, None 2nd-level Attendants

PARTNER Plus Attendant

Planning Form (complete one form for each Attendant)					Attendant:
System	Attendant Extension:	1	1		Attendant	Transfer	Return Extension: 1 0
Programming	System extension where Attendant is connected				System extension where calls transferred by the Attendant
	Call Answering Mode:				return if the Destinstion extension does not answer
					Transfer Return Rings: 4
	❑✓ Immediate. Attendant answers first (immediate Line
	Ringing for Attendant; delayed or no ring for receptionist)				(0–9 rings; factory setting is 4 rings) Number of times a call rings
	❑ Backup. Receptionist answers first (immediate Line				Destination extension before returning to Transfer Return exten-
	Ringing for receptionist; delayed ring for Attendant)				sion (Attendant rings once before giving control of call to system,
					so total number of rings is one more than this setting).
	❑ Attendant in Night Service Group
					Lines Attendant Will Answer:
	Extension 10 should be able to turn Attendant on and off using✓					✓	✓
	Night Service button (The Attendant extension cannot be in the				❑ Line 1	❑ Line 2	❑ Line 3	❑ Line		4
	Night Service Group if System Password is programmed).				❑ Line 5	❑ Line 6	❑ Line 7	❑ Line		8
	Automatic Extension Privacy				❑ None (2nd-level Attendants)
	✓
	❑ Receptionist can pick up calls after Attendant has already
	anwered (Privacy "not assigned")
	❑ Receptionist cannot pick up calls after Attendant has al-
	ready answered (Privacy "assigned")
Attendant	Answer Delay:	1	rings	during day	Automatic Tries		3	tries	during day
Programming		1	rings	at night	to Route 0:		3	tries	at	night

1-15 rings (factory setting is 1 ring). Number of times incoming call will ring before Attendant answers. If multiple Attendants are answering the same lines, set the Answer Delay differently on each Attendant.

1-20 tries (factory setting is 3 tries). Number of times Attendant will automatically transfer a call to route 0 when caller does not dial a route or extension number. After the specified number of tries, the Attendant will hang up.

Business

Schedule

Specify times as a.m. or p.m., or enter in military notation

(9:00 a.m. = 09:00; 9.00 p.m. = 21:00)

❑Check here instead if schedule is Monday-Friday 8:30-5:00 p.m. (factory setting)

Business Days	Opening Time	Closing Time
Sunday	Closed	Closed
Monday	9:00 am	6:00 pm
Tuesday	9:00 am	6:00 pm
Wednesday	9:00 am	6:00 pm
Thursday	9:00 am	6:00 pm
Friday	9:00 am	6:00 pm
Saturday	9:00 am	6:00 pm

or

(same hours all 7 days) Entire week : :

Announcements (Attendant A)

Day: "Thank you for calling Auto City. If you know the two-digit extension you want and are at a touch-tone phone, please dial it now. Of if you want Sales, press 1 now. For Service, press 2 now. For Parts, press 3 now. Or hold for the operator." (25 secs)

Night: "Thank you for calling Auto City. Our Sales Department is open until 9 pm Monday through Saturday. For Sales, press 1 now. Other departments are open Monday through Saturday 9 AM to 6 PM. Please call again during business hours." (20 secs)

Day Transfer Fail: "Sorry, that department or extension is not available. Please hold for the operator or try again. For Sales, press 7. For Service, press 2. For Parts, press 3." (10 secs)

Hold: "Please hold." (4 secs)

Night Transfer Fail: "Sorry, Sales is busy. Please hold while we try to connect you." (5 secs)

Setup Decisions 1-15