Allocating Time for Announcements | AT&T 518-455-710 specification

Allocating Time for Announcements

As described in the ABC Supermarket example, each Attendant can have 5 announcements, with a maximum total length of 64 seconds for all announce- ments. Table 1-2 shows the factory-set length for each announcement.

Type of	Factory	Description
Announcement	Setting

Day	20 secs	Greets callers when the Attendant answers
		during business hours

Night	15 secs	Greets callers when the Attendant answers
		after hours

Day Transfer Fail	14 secs	Plays during business hours when the
		Attendant cannot transfer a call to a Destina-
		tion extension

Hold	5 secs	Plays after the Attendant puts the caller on
		hold in order to transfer the call—asks the
		caller to wait while the Attendant transfers
		the call

Night Transfer Fail	10 secs	Plays at night when the Attendant cannot
		transfer a call to a Destination extension

Table 1-2 Factory Settings for Attendant Announcement Times

The times for each announcement can be reallocated during Attendant Programming. Not all announcements need to be used; for example, if the Attendant will not answer calls at night, you can allocate the 25 seconds from the Night and Night Transfer Fail announcements to the daytime announcements. For programming instructions, see "Reallocating Announcement Lengths" on page 2-7.

Music-on-Hold Source

An audio source is strongly recommended for providing music or other audio to callers while the Attendant is transferring their calls. This will remind the callers that they are still connected. (When a call is being transferred, the caller does not hear ringing.)

AT&T’s Magic on Hold® system is a business-oriented music-on-hold system with endless loop tapes, to provide quality sound to callers on hold during continuous use. It includes licensed music, so you can select music that fits your company’s image without paying additional copyright fees. Also, Magic on Hold lets you create customized messages to provide sales or marketing

1-8Setup Decisions

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AT&T 518-455-710 Allocating Time for Announcements, Music-on-Hold Source, Type Factory Description Announcement Setting

Contents

Partner Plus Copyright 1991 AT&T All Rights Reserved Issue April WarrantyHow To Comment on This Guide Ordering Information Contents Determining the Call Answering Mode Overview Overview How the Attendant Answers and Transfers Calls An Example Caller Dials a Two-Digit Extension Number Setup Decisions An Introduction Answering an Attendant-Transferred Call Determining the Call Answering Mode Immediate Call Answering Mode Backup Call Answering Mode Determining the Number of Attendants Required Determining Lines the Attendant Will Answer Determining the Route Plan Example Route Plan ABC Supermarket Day G h t Factory Settings for Attendant Announcement Times Type Factory Description Announcement SettingAllocating Time for Announcements Music-on-Hold Source Example Setups Answering Machines Attendant with Routes and Secondary Destinations Attendant with Routes and Secondary Destinations Attendant System ProgrammingAttendant Attendant Used with Answering Machine Attendant System First- and Second-Level Attendants First- and Second-Level Attendants Announcements Attendant a None 2nd-level Attendants Call Answering Mode N o u n c e m e n t Attendant B Installing the Attendant Programming Guidelines Testing for Proper OperationAttendant Programming System Programming for Attendant Operation Important Safety Instructions Additional Safety Instructions for Installation Personnel Hardware Requirements Attendant UnitFront Panel Talking Installing the Attendant Back Panel Attendant Power Phone Mounting Cord Cord Bracket Using the Programming Charts Programming GuidelinesIntroduction Change this See If you want to Setting Commonly Changed Settings To adjust clock for Daylight Saving Time Attendant ProgrammingClock Business Days Business Hours Reallocating Announcement LengthsRecording Announcements Answer Delay Day Answer Delay NightRoutes Automatic Tries to Route 0 Day Automatic Tries to Route 0 NightSecurity Code To change the security code Call Answering Mode System Programming for Attendant OperationAttendant Extensions Attendant Line Assignments Night Service Group Transfer Return ExtensionsTransfer Return Rings Ensuring Attendant Extensions Are Not in the Calling Group Testing Basic Operation Testing Secondary Destinations Planning Form Call Answering Mode Attendant in Night Service GroupAnswer Delay Attendant Extension Standard Announcement If Your Announcement Is Different DayNight Transfer System Programming Business Schedule Announcements Power Failure National Service Assistance Center Helpline 1 800 Out-of-Service Codes Number Solution Blinks ProblemTable B-1 Out-of-Service Codes Invalid Extensions and Routes Attendant Disconnects Callers After They Select Routes Caller Hears Initial Announcement More Than Once Dimensions WeightBattery System Power Failure Visual IndicatorsOperation Telephone Line Index Index IN-I IN-2 Index Comcode 106 449 AT&T