Testing Basic Operation | AT&T 518-455-710 guide

Testing for Proper Operation

Follow boxed instructions below to ensure the Attendant answers and transfers calls correctly.

Testing Basic Operation

Test basic operation for both day and night operation.

ENTER	Attendant Programming mode (see page 2-6)
DIAL	[ ★ ] [ 7 ] [ 5 ] [ 1 ] to ensure that the Attendant is in
	day mode
EXIT	Attendant Programming mode (see page 2-6)
DIAL	the phone number that is answered by the

	Attendant for your business (do not use a phone
	at a Destination extension)
DIAL	the appropriate digit to select the first route
VERIFY	that the phone begins to ring at the Destination
	extension corresponding to the desired route
LET	the call ring, verifying that the call returns to the
	Transfer Return extension (the number of rings
	before the call returns depends on the Transfer
	Return Rings setting)
VERIFY	that "Transfer from AA" appears on the display
	when the call goes to the Transfer Return
	extension (if that extension has a system display
	phone)
REPEAT	above steps for each route, including Route 0

	It is not necessary to test the Transfer Return
	extension more than once per Attendant.
ENTER	Attendant Programming mode
DIAL	[ ★ ] [ 7 ] [ 5 ] [ 2 ] to ensure that the Attendant is in
	after-hours mode
EXIT	Attendant Programming mode (see page 2-6)
REPEAT	steps (except for testing the Transfer Return

	extension)
ENTER	Attendant Programming mode
DIAL	[ ★ ] [ 7 ] [ 5 ] [ 0 ] to resume normal operation
EXIT	Attendant Programming mode (see page 2-6)

Testing Secondary Destinations

Follow the procedure below for each route that has a Secondary Destination programmed.

MAKE	the Primary Destination busy (see page 1-2)to
	ensure that the call goes to the Secondary
	Destination—on a standard phone, pick up the
	handset; on a system phone, turn on Do Not
	Disturb or go into programming mode

REPEAT steps under "Testing Basic Operation" (except for testing the Transfer Return extension)

VERIFY that the phone rings at the Secondary Destination

2-12Installation and Programming

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AT&T 518-455-710 manual Testing Basic Operation, Testing Secondary Destinations

Contents

Partner Plus How To Comment on This Guide Copyright 1991 AT&T All Rights Reserved Issue AprilWarranty Ordering Information Contents Determining the Call Answering Mode Overview Overview How the Attendant Answers and Transfers Calls An Example Caller Dials a Two-Digit Extension Number Setup Decisions An Introduction Answering an Attendant-Transferred Call Determining the Call Answering Mode Immediate Call Answering Mode Backup Call Answering Mode Determining the Number of Attendants Required Determining Lines the Attendant Will Answer Determining the Route Plan Example Route Plan ABC Supermarket Day G h t Allocating Time for Announcements Factory Settings for Attendant Announcement TimesType Factory Description Announcement Setting Music-on-Hold Source Example Setups Answering Machines Attendant with Routes and Secondary Destinations Attendant with Routes and Secondary Destinations Programming Attendant SystemAttendant Attendant Used with Answering Machine Attendant System First- and Second-Level Attendants First- and Second-Level Attendants Announcements Attendant a None 2nd-level Attendants Call Answering Mode N o u n c e m e n t Attendant B Attendant Programming Installing the Attendant Programming GuidelinesTesting for Proper Operation System Programming for Attendant Operation Important Safety Instructions Additional Safety Instructions for Installation Personnel Front Panel Hardware RequirementsAttendant Unit Talking Installing the Attendant Back Panel Attendant Power Phone Mounting Cord Cord Bracket Programming Guidelines Using the Programming ChartsIntroduction Change this See If you want to Setting Commonly Changed Settings Clock To adjust clock for Daylight Saving TimeAttendant Programming Business Days Reallocating Announcement Lengths Business HoursRecording Announcements Answer Delay Night Answer Delay DayRoutes Security Code Automatic Tries to Route 0 DayAutomatic Tries to Route 0 Night To change the security code Attendant Extensions Call Answering ModeSystem Programming for Attendant Operation Attendant Line Assignments Transfer Return Rings Night Service GroupTransfer Return Extensions Ensuring Attendant Extensions Are Not in the Calling Group Testing Basic Operation Testing Secondary Destinations Planning Form Answer Delay Call Answering ModeAttendant in Night Service Group Attendant Extension Night Standard Announcement If Your Announcement Is DifferentDay Transfer System Programming Business Schedule Announcements Power Failure National Service Assistance Center Helpline 1 800 Number Solution Blinks Problem Out-of-Service CodesTable B-1 Out-of-Service Codes Invalid Extensions and Routes Attendant Disconnects Callers After They Select Routes Caller Hears Initial Announcement More Than Once Battery DimensionsWeight System Operation Power FailureVisual Indicators Telephone Line Index Index IN-I IN-2 Index Comcode 106 449 AT&T