AT&T 518-455-710 manual Example Route Plan ABC Supermarket, Day G h t

For each route, you must identify a Primary Destination extension and, if you wish, a Secondary Destination extension. (The Attendant will try ringing the Primary first, then the Secondary if the Primary is busy. See page 1-2, "Exten- sion Is Busy"). You can also identify different Primary and Secondary Destina- tion extensions during the day (during business hours) and at night (after hours).

NOTES:

■It is a good idea to have a multi-line system phone (MLC-6, MLS-6, MLS- 12, MLS-12D, or MLS-34D) at each Destination extension, instead of a standard touch-tone or rotary phone. The system phone has two inter- com buttons and is therefore less likely to be busy when the Attendant tries to transfer calls to it (because the Attendant transfers calls as intercom calls). A system display phone (MLS-12D or MLS-34D) is the best choice—the display shows you when a call is being transferred by the Attendant, so you can answer the call appropriately.

■If you have a system phone, you can turn on the Do Not Disturb feature when you are away from your phone (this feature must be programmed on a button with a light). This makes the Attendant transfer calls directly to the Secondary Destination for the route, without playing the Transfer Fail announcement. This is useful for forwarding calls to another exten- sion when you are away from your phone.

The route plan for ABC Supermarket (the example setup described in the beginning of this chapter) is shown in Table 1-1. In this example, Secondary Destinations back up some routes when the Primary Destinations are busy. For example, the manager’s secretary (extension 16) backs up the operator at extension 10. Also, there are no night destinations because no one is at the store at night to answer customer calls. (The Attendant is programmed to hang up after playing the Night announcement.)

				Day				N i g h t
		Primary			Secondary		Primary		Secondary
		Destination			Destination		Destination		Destination
Route	Name	E x t N a m e			E x t	Name	E x t	Name	E x t	Name
0	Operator	10	John		16	Amy	—	—	—	—
1	Customer	20	external		—	—	—	—	—	—
	Service		alert (bell)
2	Bakery	12	Bob		14	Arnie	—	—	—	—
3	Deli Corner	13	Teri		15	Jim	—	—	—	—

Table 1-1 Example Route Plan: ABC Supermarket

Setup Decisions 1-7