AT&T 518-455-710 manual Answering Machines, Example Setups

messages and information about your business to your customers. For informa- tion, call your AT&T Sales Office at 1 800 247-7000 or the AT&T Sourcebook at 1 800 451-2100.

NOTES:

■To have music on hold, your system’s Music-on-Hold setting must be "active" (the factory setting). See page 2-10for programming information.

■You can connect any audio source that has an RCA plug—for example, a receiver set to an appropriate music or news station—to the Music-on- Hold jack on the system’s processor module. However, users of equip- ment that rebroadcasts copyrighted music or other material may be required to obtain a license from a third party, such as ASCAP or BMI.

Answering Machines

Answering machines can be used with the Attendant to provide an inexpensive messaging system:

■By combining answering machines with phones, individual users can receive messages when they are away from their phones and retrieve them later.

■An answering machine installed at any system extension can serve as a message desk for the entire business. (In this case, one of the Attendant’s routes would be for the answering machine; its Destination extension would be the extension the answering machine is connected to.)

If you are going to use answering machines with your system, the Transfer Return Rings setting for the system (see page 2-11)must be greater than the answer delay on answering machines, to ensure that answering machines pick up calls before they go to the Transfer Return extension for the Attendant.

For more information on setting up answering machines, see the Installation and Use book provided with the system’s control unit.

Example Setups

The rest of this chapter shows three example setups, starting with ABC Super- market, to help you decide how to set up your Attendant(s). Examples include completed planning forms showing the settings needed for each setup.

When you decide on the setup that is right for you—either one of these or some other configuration—record your decisions in the Attendant Planner (provided by your salesperson), or use the planning form in Appendix A of this book. Then refer to Chapter 2 for programming instructions.

Setup Decisions 1-9