Caller Hears Initial Announcement More Than Once | AT&T 518-455-710

Attendant Disconnects Callers After They Select Routes

This problem occurs if the Attendant extension is in the Night Service Group and there is a System Password programmed. You cannot program a System Password if you put Attendants in the Night Service Group.

Also be sure that each Attendant does not have Outgoing Call Restrictions and does not have any Disallowed Phone Number lists assigned to it.

See page 2-11for programming instructions.

Caller Hears Initial Announcement More Than Once

Check the Transfer Return extension for each Attendant (in System Program- ming), to make sure that calls return to the receptionist when Destination extensions do not answer. (See "Testing for Proper Operation" in Chapter 2.)

Try to isolate the problem to a specific route. If this can be done, reprogram the route.

Specify the maximum and minimum extensions on the system:

1.Dial the number answered by the Attendant.

2.When the Attendant answers, enter [ ★ ] security code [ # ] .

3.Dial [ ★ ] [ 9 ] [ 7 ] [ 0 ] [ 9 ].

4.Dial [ 1 ] [ 0 ] (the lowest 2-digit extension number for your system).

5.Dial [ # ] [ # ].

6.Dial [ ★ ] [ 9 ] [ 7 ] [ 1 ] [ 0 ].

7.Dial [ 3 ] [ 3 ] (the highest 2-digit extension number available for your system).

8.Dial [ # ] [ # ] to end the command sequence.

9.Hang up to end the programming session.

B-4Troubleshooting

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AT&T 518-455-710 Attendant Disconnects Callers After They Select Routes, Caller Hears Initial Announcement More Than Once

Contents

Partner Plus Ordering Information Copyright 1991 AT&T All Rights Reserved Issue AprilWarranty How To Comment on This Guide Contents Overview Determining the Call Answering Mode How the Attendant Answers and Transfers Calls An Example Overview Caller Dials a Two-Digit Extension Number Answering an Attendant-Transferred Call Setup Decisions An Introduction Immediate Call Answering Mode Determining the Call Answering Mode Determining the Number of Attendants Required Backup Call Answering Mode Determining the Route Plan Determining Lines the Attendant Will Answer Day G h t Example Route Plan ABC Supermarket Music-on-Hold Source Factory Settings for Attendant Announcement TimesType Factory Description Announcement Setting Allocating Time for Announcements Answering Machines Example Setups Attendant with Routes and Secondary Destinations Attendant with Routes and Secondary Destinations Programming Attendant SystemAttendant Attendant Used with Answering Machine Attendant System First- and Second-Level Attendants First- and Second-Level Attendants None 2nd-level Attendants Announcements Attendant a N o u n c e m e n t Attendant B Call Answering Mode System Programming for Attendant Operation Installing the Attendant Programming GuidelinesTesting for Proper Operation Attendant Programming Additional Safety Instructions for Installation Personnel Important Safety Instructions Talking Hardware RequirementsAttendant Unit Front Panel Back Panel Installing the Attendant Attendant Power Phone Mounting Cord Cord Bracket Programming Guidelines Using the Programming ChartsIntroduction Commonly Changed Settings Change this See If you want to Setting Business Days To adjust clock for Daylight Saving TimeAttendant Programming Clock Reallocating Announcement Lengths Business HoursRecording Announcements Answer Delay Night Answer Delay DayRoutes To change the security code Automatic Tries to Route 0 DayAutomatic Tries to Route 0 Night Security Code Attendant Line Assignments Call Answering ModeSystem Programming for Attendant Operation Attendant Extensions Ensuring Attendant Extensions Are Not in the Calling Group Night Service GroupTransfer Return Extensions Transfer Return Rings Testing Secondary Destinations Testing Basic Operation Planning Form Attendant Extension Call Answering ModeAttendant in Night Service Group Answer Delay Transfer Standard Announcement If Your Announcement Is DifferentDay Night Business Schedule System Programming Announcements National Service Assistance Center Helpline 1 800 Power Failure Number Solution Blinks Problem Out-of-Service CodesTable B-1 Out-of-Service Codes Invalid Extensions and Routes Caller Hears Initial Announcement More Than Once Attendant Disconnects Callers After They Select Routes System DimensionsWeight Battery Telephone Line Power FailureVisual Indicators Operation Index IN-I Index IN-2 Index Comcode 106 449 AT&T