Overview, Determining the Call Answering Mode | AT&T 518-455-710

Setup Decisions	1

Contents

Overview

■How the Attendant Answers and Transfers Calls: an Example

■Answering an Attendant-Transferred Call

■Setup Decisions: An Introduction

Determining the Call Answering Mode

■Immediate Call Answering Mode

■Backup Call Answering Mode

Determining the Number of Attendants Required

Determining the Attendant Extensions

and Transfer Return Extensions

Determining Lines the Attendant Will Answer Determining the Route Plan

Allocating Time for Announcements

Music-on-Hold Source

Answering Machines

Example Setups

■Attendant with Routes and Secondary Destinations

■Attendant with Answering Machines for

System Answer Assurance and Messaging

■First- and Second-Level Attendants

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AT&T 518-455-710 manual Overview, Determining the Call Answering Mode

Contents

Partner Plus Copyright 1991 AT&T All Rights Reserved Issue April WarrantyHow To Comment on This Guide Ordering Information Contents Determining the Call Answering Mode Overview Overview How the Attendant Answers and Transfers Calls An Example Caller Dials a Two-Digit Extension Number Setup Decisions An Introduction Answering an Attendant-Transferred Call Determining the Call Answering Mode Immediate Call Answering Mode Backup Call Answering Mode Determining the Number of Attendants Required Determining Lines the Attendant Will Answer Determining the Route Plan Example Route Plan ABC Supermarket Day G h t Factory Settings for Attendant Announcement Times Type Factory Description Announcement SettingAllocating Time for Announcements Music-on-Hold Source Example Setups Answering Machines Attendant with Routes and Secondary Destinations Attendant with Routes and Secondary Destinations Programming Attendant SystemAttendant Attendant Used with Answering Machine Attendant System First- and Second-Level Attendants First- and Second-Level Attendants Announcements Attendant a None 2nd-level Attendants Call Answering Mode N o u n c e m e n t Attendant B Installing the Attendant Programming Guidelines Testing for Proper OperationAttendant Programming System Programming for Attendant Operation Important Safety Instructions Additional Safety Instructions for Installation Personnel Hardware Requirements Attendant UnitFront Panel Talking Installing the Attendant Back Panel Attendant Power Phone Mounting Cord Cord Bracket Programming Guidelines Using the Programming ChartsIntroduction Change this See If you want to Setting Commonly Changed Settings To adjust clock for Daylight Saving Time Attendant ProgrammingClock Business Days Reallocating Announcement Lengths Business HoursRecording Announcements Answer Delay Night Answer Delay DayRoutes Automatic Tries to Route 0 Day Automatic Tries to Route 0 NightSecurity Code To change the security code Call Answering Mode System Programming for Attendant OperationAttendant Extensions Attendant Line Assignments Night Service Group Transfer Return ExtensionsTransfer Return Rings Ensuring Attendant Extensions Are Not in the Calling Group Testing Basic Operation Testing Secondary Destinations Planning Form Call Answering Mode Attendant in Night Service GroupAnswer Delay Attendant Extension Standard Announcement If Your Announcement Is Different DayNight Transfer System Programming Business Schedule Announcements Power Failure National Service Assistance Center Helpline 1 800 Number Solution Blinks Problem Out-of-Service CodesTable B-1 Out-of-Service Codes Invalid Extensions and Routes Attendant Disconnects Callers After They Select Routes Caller Hears Initial Announcement More Than Once Dimensions WeightBattery System Power Failure Visual IndicatorsOperation Telephone Line Index Index IN-I IN-2 Index Comcode 106 449 AT&T