AT&T 518-455-710 manual Attendant System

PARTNER Plus Attendant

Planning Form (complete one form		for	each Attendant)	Attendant:
System	Attendant Extension:	2	0	Attendant Transfer	Return Extension:	2 0
Programming	System extension where Attendant is connected			System extension where	calls transferred by the	Attendant
	Call Answering Mode:			return if the Destination extension does not answer
				Transfer Return Rings: 4
	❑ Immediate. Attendant answers first (immediate Line
				(0–9 rings; factory setting is 4 rings) Number of times a call rings
	Ringing for Attendant; delayed or no ring for receptionist)
	❑✓ Backup. Receptionist answers first (immediate Line			Destination extension before returning to Transfer Return exten-
				sion (Attendant rings once before giving control of call to system,
	Ringing for receptionist; delayed ring for Attendant)
				so total number of rings is one more than this setting).

❑Attendant in Night Service Group

Extension 10 should be able to turn Attendant on and off using Night Service button (The Attendant extension cannot be in the Night Service Group if System Password is programmed).

Automatic Extension Privacy

❑✓ Receptionist can pick up calls after Attendant has already answered (Privacy "not assigned")

❑Receptionist cannot pick up calls after Attendant has al- ready answered (Privacy "assigned")

Lines Attendant Will Answer:

❑✓ Line 1	❑✓ Line 2	❑✓ Line	3	❑ Line 4
❑ Line 5	❑ Line 6	❑ Line	7	❑ Line 8
❑ None	(2nd-level	Attendants)

Attendant	Answer Delay:	3	rings	during day
Programming		1	rings	at night

1-15 rings (factory setting is 1 ring). Number of times incoming call will ring before Attendant answers. If multiple Attendants are answering the same lines, set the Answer Delay differently on each Attendant.

Automatic Tries	1 0	tries	during day
to Route 0:	3	tries	at night

1-20 tries (factory setting is 3 tries). Number of times Attendant will automatically transfer a call to route 0 when caller does not dial a route or extension number. After the specified number of tries, the Attendant will hang up.

Business	Business Days
Schedule	Sunday
Specify times as a.m. or p.m., or	Monday
enter in military notation	Tuesday
(9:00 a.m. = 09:00;
	Wednesday
9:00 p.m. = 21:00)
	Thursday
✓	Friday
❑ Check here instead if schedule
is Monday-Friday 8:30-5:00	Saturday
p.m. (factory setting)	o r
(same hours all 7	days) Entire week

Opening Time		Closing Time
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Announcements Day: "Thank you for calling Doe, Smith, and Jones. I’m sorry, but all lines are currently busy. Please hold momentarily, or if you prefer to leave a message, dial 1 now." (25 secs)

Night: "Thank you for calling Doe, Smith, and Jones. Sorry we’re closed. If you would like to leave a message, press 1 now. Or call again during business hours Monday through Friday, 8:30 to 5. Good night" (15 secs)

Day Transfer Fail: "We’re sorry, the party you are trying to reach is currently unavailable. Please continue to hold for the receptionist, or press 1 to leave a message." (10 secs)

Hold: "Please hold." (4 secs)

Night Transfer Fail: "Sorry, the message desk is busy taking another message. Please press 1 and we will try again to connect you, or call during business hours Monday through Friday, 8:30 to 5."

(10 secs)

Setup Decisions 1-13