Troubleshooting the Network | AT&T 585-300-903 specification

14-30AUDIX Network Testing

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TROUBLESHOOTING THE NETWORK

These ﬂowcharts should help you to troubleshoot the network when you get a ‘‘failed’’ result for one of the tests. The system : log form might also help with troubleshooting the network. A list of network- related entries in this log are provided in the previous section, Administration Log Entries for Networking. Test procedures can also be found under Testing the Initial Setup of the Network.

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AT&T 585-300-903 manual Troubleshooting the Network, 14-30AUDIX Network Testing

Contents

Audix Comments Contents Static Access Dynamic Access 232Modems For DCP Switch or Customer Requirements for DCP Mode ContentsConsiderations General Information Rack-Mount Equipment Cabling DIP Switch Settings Systems Non-DCP Switch ApplicationsSystem 85 Administration Generic 2 Administration 4ESS Administration Loopback Testing for R1V7 Modem Pooling Testing Partial Updates Complete UpdatesAudix Network Testing Network Turnaround Sales Engineering Notes SystemsNetwork Considerations Index List of Figures Only Male Connector Xii ContentsCable Assignments Network Port Form System Limits FormSystem Around Local Connection Test Local Connection FailureRemote Connection Test Remote Connection Failure List of Tables Xvi Contents About This Document Intended AudiencePrerequisite Skills or Knowledge HOW this Document is Organized Changes from the Previous Issue Xviii About This Document About This Document Trademarks and Service MarksConventions Used in this Document Xx About This Document HOW to Make Comments about this DocumentRelated Resources Introduction Network Interface Local Networking 2Introduction Remote Networking Network PlanningAudix Network Implementation Introduction Audix Software 4Introduction TN539 Acce Rear Connector Panel and Backplane Other Audix Circuit Pack RequirementsOne-Cabinet and Two-Cabinet Audix System Audix Large System H600-330, Group 1 Cable Rear Connector Panel and Backplane LargeNetwork Cabling Common to Most Conﬁgurations Pin Number ⎜Connector ⎜50-Pin Amphenol H600-331, Group 2 Cable⎜RS-232 a ⎜50-Pin Amphenol ⎜RS-232 B H600-331, Group 1 Cable H600-331, Group 2 Audix Networking Breakout Cable Pin Number ⎜Connector ⎜50 Pin Amphenol ⎜RS-232 a ⎜50 Pin Amphenol⎜RS-232 B ⎜50 Pin Amphenol ⎜DCP 10Introduction R1V5 Release Audix System AdministrationNetworking Enhancements 12Introduction R1V6 ReleaseR1V7 Release General Information Dedicated EIA RS-232 NetworksConsiderations Dedicated RS-232 Network of Two Audix Systems 2Dedicated EIA RS-232 Networks Dedicated EIA RS-232 Networks Call Detail Recording Audix Requirements for Dedicated RS-232 4Dedicated EIA RS-232 Networks Switch or Customer Requirements for Dedicated RS-232 Data Rates for Dedicated RS-232 Dedicated RS-232 Extended Connections 6Dedicated EIA RS-232 Networks Switched EIA RS-232 Networks Switched RS-232 Using Modems 2Switched EIA RS-232 Networks Dedicated and Switched RS-232 Network for a Single Switch Switched EIA RS-232 Networks Audix System Requirements For Switched RS-232 Using Modems 4Switched EIA RS-232 Networks ALL Connections to Analog Ports Modem Switch Data Rates for Switched RS-232 Using Modems 6Switched EIA RS-232 Networks Switched RS-232 Using Data Modules for DCP DCP Data Rates for Switched RS-232 Using Data Modules For DCP 8Switched EIA RS-232 Networks DCP Mode 1 Networks 56 Kbps 2DCP Mode 1 Networks 56 Kbps DCP Mode 1 Network Using Switched 56 Service DCP Mode 1 Networks 56 Kbps 4DCP Mode 1 Networks 56 Kbps Static AccessDynamic Access Audix System Requirements for DCP Mode PC Added to a DCP Network 6DCP Mode 1 Networks 56 Kbps Switch or Customer Requirements for DCP ModeStatic Access Switch Requirements Data Rates for DCP Mode Dynamic Access Switch Requirements 8DCP Mode 1 Networks 56 Kbps DCP Mode 2 Networks Modem Pooling Typical Rack-Mounted Modem Pool Using D-Lead Control 2DCP Mode 2 Networks Modem Pooling DCP Mode 2 Networks Modem Pooling To the Cross Connect Field DCP DCP Mode 2 Network Modem Pooling 4DCP Mode 2 Networks Modem Pooling Audix System Requirements for DCP Mode DCP Interface for the Audix Network Channels Basic Switch Needs6DCP Mode 2 Networks Modem Pooling DCP Interface for the Digital Side of the Modem Pool Analog Interface for the Analog Side of the Modem Pool 8DCP Mode 2 Networks Modem Pooling Modems and Data Modules RS-232 Modems Modem Pool 10DCP Mode 2 Networks Modem Pooling Cabling DCP Mode 2 for a 5ESS SwitchRack-Mount Equipment 12DCP Mode 2 Networks Modem Pooling DCP Mode 3 Networks 64 Kbps 2DCP Mode 3 Networks 64 Kbps DCP Mode 3 Network for a Single Switch DCP Mode 3 Networks 64 Kbps 4DCP Mode 3 Networks 64 Kbps Colocated Requirements Interlocation Requirements ∙ Merlin II for colocated systems only 6DCP Mode 3 Networks 64 Kbps This arrangement operates at speeds of 64 Kbps DCP Mode 3 for a 5ESS Switch DCP Mode 3 Network for a 5ESS Switch 8DCP Mode 3 Networks 64 Kbps Mixtures of RS-232 and DCP Networks RS-232 and DCP AT the Same Audix System RS-232 and DCP AT Separate Locations 2Mixtures of RS-232 and DCP Networks High-Speed Switched RS-232 and DCP Audix Connections Mixtures of RS-232 and DCP Networks Using DCP for Audix Systems and RS-232 for a PC 4Mixtures of RS-232 and DCP Networks RS-232 and DCP at Separate Locations 6Mixtures of RS-232 and DCP Networks EIA RS-232 Cabling Dedicated RS-232 Cabling EIA RS-232 Cabling Male Or Connect to Another Dedicated RS-232 Connection within 50 feet Switched RS-232 Cabling 4EIA RS-232 Cabling Switched RS-232 to an Analog Switch Port ATI2 6EIA RS-232 Cabling 424 FS 424 MNP 3296 FS 3296 MNP DIP Switch SettingsMixing Modem Types and Modes RS-232 to DCP Conversion 8EIA RS-232 Cabling Switch Administration MPDM/M1* Option Settings 10EIA RS-232 Cabling System 75, System 85, and Definity Communications Systems DCP Cabling and AdministrationAcce Wiring to the Switch Non-DCP Switch Applications 2DCP Cabling and Administration DCP Cabling and Administration 4DCP Cabling and Administration System 75, Generic 1, and Generic 3 Administration Enter System 85 Administration 6DCP Cabling and Administration Xxxx0 8DCP Cabling and Administration Fields Generic 2 Administration Manager III and Manager IV Administration Manager II Administration 10DCP Cabling and Administration Manager II Administration of DCP Port Proc 000, Word 12DCP Cabling and Administration Call Types and Action Taken Manager II Administration of DCP Port Proc 014, Word Manager II Administration for DCP Ports Proc 051, Word 14DCP Cabling and Administration Extension Appearance ID 16DCP Cabling and Administration 4ESS Administration DCP Mode 1 Installation and AdministrationSwitch Component Installation 10-2DCP Mode 1 Installation and Administration DCP Mode 1 Installation and Administration 10-4DCP Mode 1 Installation and Administration Dial Access CODE/TRUNK ID Code Modem Pooling 10-6DCP Mode 1 Installation and Administration Timed Recall Loopback Testing Loopback Testing for R1V7 10-8DCP Mode 1 Installation and Administration Loopback Testing for R1V5 and R1V6Setting Up the MPDM/M1 Tx1 Rx1 Tx2 Rx2 10-10DCP Mode 1 Installation and Administration Performing Loopback Test Loopback Test with the H600-331, Group 2 Cable 10-12DCP Mode 1 Installation and Administration Loopback Test with the H600-331, Group 1 Cable DCP Mode 2 Installation and Administration Installing a 2296A and Mtdm in a Modem PoolInstall the Modem Pool Cabinet Install the Multiple Mountings Install the Modems and Data Sets 11-2DCP Mode 2 Installation and Administration DCP Mode 2 Installation and Administration Modem Pooling Cabinet with MTDMs Front View 11-4DCP Mode 2 Installation and Administration Option Position ⎜ Switch⎜ Switch ⎜ Position Verify That the Daughter Board Uses Tric 4 Chips Coded 229EJ Install the Multi-Mount Cables Position⎜ Switch⎜11-6DCP Mode 2 Installation and Administration Pin Color Function Modem Pooling Cabinet Cabling 11-8DCP Mode 2 Installation and Administration Color Function Pin ⎜ Pin Install the Mtdm and 2296A Cables 2296A Option Settings D-Lead Modem Pool 11-10DCP Mode 2 Installation and Administration Modem Pooling Cabinet with 7400As Front View Installing a 7400A in a Modem Pool 11-12DCP Mode 2 Installation and Administration Option and Value Screens ⎜ Set Option Screens SN270B Installing STAND-ALONE Modem Pools 11-14DCP Mode 2 Installation and Administration 2296A Modem Autocall Dialer Module, Type 2A4 Disassembling the Modem At&f x1 v0 m0 e0 &c1 &d2 &s1 s0=2 &w 2296A Modem Option Settings Stand-Alone Modem Pool11-16DCP Mode 2 Installation and Administration DM424 Modem Option Settings Stand-Alone Modem Pool Paradyne 3820 Modem Option Settings Stand-Alone Modem PoolAt&f *s0 *e0 &b2 x1 v0 m0 e0 &w At&f0 &d2 &s1 \d3 \n0 e0 v0 x1 s41=3 s43=1 s76=1 s78=1 &w0 Stand-Alone Modem Cabling 11-18DCP Mode 2 Installation and AdministrationRS-232 Breakout Box 7400A DSU Option Settings Stand-Alone Modem Pool Option Setting Administering the Switch for Modem Pooling 11-20DCP Mode 2 Installation and Administration System 75, Generic 1, and Generic 3 Modem Pool Assignments 11-22DCP Mode 2 Installation and Administration Modem Pooling Testing Next Circuit 11-24DCP Mode 2 Installation and Administration Trunk Group 130 Bearer Capability Class of Service 11-26DCP Mode 2 Installation and Administration 11-27 11-28DCP Mode 2 Installation and Administration Trunk Group 131 Bearer Capability Class of Service 11-30DCP Mode 2 Installation and Administration DCP Mode 3 Installation and Administration 12-2DCP Mode 3 Installation and Administration Manager II Mode 3 Administration Proc 100, Word DCP Mode 3 Installation and Administration Loopback Testing for Interlocated Systems 12-4DCP Mode 3 Installation and Administration 64 Kbps Network Loop-Around Test 12-6DCP Mode 3 Installation and Administration Partial Updates Audix System AdministrationRemote Updates Network Turnaround Complete Updates13-2AUDIX System Administration System Profiles Setting UP the Local Audix System ProfileAudix System Administration 13-4AUDIX System Administration Form Fields 13-5 13-6AUDIX System Administration 13-7 13-8AUDIX System Administration 13-9 Saving Local System Data Setting UP a Remote Audix System Profile13-10AUDIX System Administration Form Fields 13-12AUDIX System Administration 13-13 13-14AUDIX System Administration 13-15 13-16AUDIX System Administration Saving Remote System Data Recording Audix Machine Names Enter machine voice ID and pound sign Administering Ports 13-18AUDIX System Administration For each RS-232 channel cabled, set equipped to y 13-20AUDIX System Administration Saving Data Calculating Filesystem Sizes Administering System Limits13-22AUDIX System Administration System Limits Form Increasing the Size of a Filesystem 13-24AUDIX System AdministrationComparing the Recommended File Sizes to Actual Sizes Moving a Subscriber Between Audix Systems in a Network 13-26AUDIX System Administration ADMINISTRATOR’S Worksheet Administrator Worksheet for Audix Networking Blank Administrator Worksheet for Audix Networking 13-28AUDIX System AdministrationPage 14-2AUDIX Network Testing Press Enter to Refresh ACC Status Information Maintenance Network Form R1V6 Audix Network Testing Testing the Network Connections Testing Remote DCP Connections14-4AUDIX Network Testing Performing Remote Connection Tests Set select test to 14-6AUDIX Network Testing Remote Connection Test Analog Path to Another Audix system Remote Connection Test Colocated Audix system Testing Remote Switched RS-232 Connections 14-8AUDIX Network Testing Remote Connection Test RS-232 to Tip/Ring 14-10AUDIX Network Testing Remote Connection Test RS-232 Colocated Audix system Testing Remote Switched RS-232 Converted to DCP Connections Made 14-12AUDIX Network Testing 10.Remote Connection Test RS-232 Converted to DCP Testing Remote Dedicated RS-232 Connections 14-14AUDIX Network Testing 11.Remote Connection Test RS-232 Direct Testing the Near-End Connection Performing Loop-Around Tests 14-16AUDIX Network Testing DS-1 13.Near End Connection Test CO DCP Analog Loop-Around 14-18AUDIX Network Testing 14.Near End Connection Test CO RS-232 Analog Loop-Around Testing the Local Connection 14-20AUDIX Network Testing 15.Local Connection Test DCP 16.Local Connection Test Switched RS-232 14-22AUDIX Network Testing 17.Local Connection Test Dedicated RS-232 Testing the 56/64 Kbps Network Connection 14-24AUDIX Network Testing 18.56/64 Kbps Network Loop-Around Test Modem Loop-Around Test Performing Channel or Modem Loop-Around TestsChannel Internal Loop-Around Test Setting UP Remote Updates Activating the Remote Updates FeatureTesting the Remote Updates Feature Demand Update Procedure Performing Voice Mail Test Log In to the Remote Adjunct Activating Remote Updates for Additional Audix Systems 14-28AUDIX Network Testing Checking Administration LOG Entries Troubleshooting the Network 14-30AUDIX Network Testing 19.Checking the Acce Board Status 14-32AUDIX Network Testing 20.Checking the Acce Channel Status 21.Checking the Acce Channel Status 14-34AUDIX Network Testing 22.Checking the Audix Listen Status 23.Local Connection Test 14-36AUDIX Network Testing 24.Local Connection Failure 25.Near End Connection Test and Failure 14-38AUDIX Network Testing 26.Remote Connection Test 27.Remote Connection Failure 14-40AUDIX Network Testing Network Considerations Bcsdc Considerations 2Network Considerations Audix Audix D AT&T Switch DS1 Network Considerations Audix Network Planning Worksheet Switch Ports Audix Network Planning Worksheet Switchroom MaintenanceDCP Extension Numbers Machine audix/amis/call delivery form for the local system 8Network Considerations Basic Audix and Miscellaneous Audix Features Sales Engineering NotesDCS Networks and Audix Engineering Worksheets UPGRADES, SOFTWARE, and Vintages 2Sales Engineering Notes Amis Analog Networking 2AMIS Analog Networking Abbreviations Bps DBP Bus AB-2Abbreviations Or Kbyte Abbreviations AB-3 Mbyte BusMhz AB-4Abbreviations Abbreviations AB-5 AB-6Abbreviations TD BusVME Bus Glossary Alarm Link Alarm LogAlarms Alphanumeric Testing Backup EnhancedR1V2 R1V3 Block Service Boot orReboot Boot Filesystem Carrier Class of Service CommandsCall Answer Call Coverage Control Mode Data ServiceMenu Corrupt Default Message Demand TestingData Terminal Data Set Enabled/Disabled AlarmError Log Errors Exit Command Faults See Alarms FeatureFull Service Expansion Service GOS Guest PasswordHost Switch Service Services Digital Services LineSystem Inads Initialization History Installation LoginLabel Leave Word Major Alarm SwitchMinor Alarm Mirroring See File Redundancy Mode Boot Normal ModeModular Trunk Data Module Administration Activity Path Power DownPower Up Outcalling Maintenance Administration Trafﬁc System ProgrammedFunction PF Keys Processor Reset Resolved AlarmRemovable Cartridge Drive Message Service Service NotStandard Boot Start Service Interface SCI Switched Access AdministratorText Service Communication Type UndeliveredUnequip See Equipped/Unequipped Unﬁnished Uniﬁed Volume Voice ProcessorVoice Session Processor VSP GL-22Glossary Index ACC/ACCE IN-2 Index Line feed 13-7,13-13 Index IN-3 IN-4 Index Index IN-5 IN-6 Index