Appendix

Problem

 

Solution

 

 

The firmware upgrade

See Firmware Upgrade Recovery, page 102.

process was prematurely

 

 

aborted and now some of

 

 

the modules are inoperable.

 

 

 

 

I can't upgrade the firmware

Make sure that you have selected the correct firmware

version.

upgrade package and try again. When upgrading the

 

firmware through the KM0832 Administrator Utility, use a

 

firmware upgrade package with an FW extension. When

 

the system is unavailable due to a system failure, use a

 

firmware upgrade package with an EXE extension to

 

reinstall the firmware. (See Firmware Upgrade,

 

page 100.)

 

 

 

I can't access the KM0032 /

1.

Perform a system reset (see Reset Switch, page 7).

KM0532 / KM0932.

2.

Reinstall the firmware. (See Firmware Upgrade,

 

 

 

page 100.)

 

 

When I login, the browser

The certificate can be trusted. See Supported KVM

generates a CA Root

Switches, page 129, for details.

certificate is not trusted, or

 

 

a Certificate Error

 

 

response.

 

 

 

 

Some characters I enter

Change the keyboard layout setting for the port to match

from the keyboard do not

the layout of the keyboard that you are using.

display correctly.

To change the keyboard layout setting:

 

 

1.

Open the Port Management Webpage for the port you

 

 

are having the problem with.

 

2.

In the Keyboard Layout field, select the layout of the

 

 

keyboard you want to use.

 

3.

Click Save.

 

4.

If the computer attached to the port is a Sun server or

 

 

iMac, or if changing the keyboard layout setting

 

 

doesn’t immediately resolve the problem, reboot the

 

 

computer. After rebooting, the characters you enter

 

 

from the keyboard should display properly.

 

 

I can’t use the special keys

Change the keyboard setting for the port to match the

on my Apple (Sun)

keyboard that you are using.

keyboard to control Mac

To change the keyboard setting:

(Sun) computers.

1.

Open the Port Management Webpage for the port you

 

 

 

are having the problem with.

 

2.

In the Keyboard field, select the keyboard you want

 

 

to use.

 

3.

Click Save.

 

4.

Reboot the computer attached to the port. After

 

 

rebooting, you should be able to use the special keys

 

 

on your keyboard to control the computer.

 

 

 

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Image 139
ATEN Technology KM0032, KM0532, KM0932 user manual See Firmware Upgrade Recovery