Managing Incoming Calls Using the Send Calls Feature
The Avaya one-X Mobile Send Calls feature routes incoming calls to your office number out to one or more phones of your choice. If you are unable to answer a work call—regardless of where it is being sent—the call is automatically directed back to your office voicemail system. Work messages will not end up in your mobile device, home, or hotel room voicemail.
About Send Calls Destinations
Your office phone system routes calls to your work number to the Send Calls destinations you select. The Send Calls destinations are described below.
●Office and Mobile Destinations—are automatically created when you sign up for the Avaya one-X Mobile service. Select the Office destination if you want your office phone to ring when someone calls your work number. Select the Mobile destination if you want your mobile device to ring when someone calls your work number. Select both if you want both phones to ring.
●Custom Destinations—can be created and edited through the Avaya one-X Mobile application on your BlackBerry device. Home is an example of a custom destination you will probably want to create. If you are working at home, you can have all your office calls routed to your home number. You can create any number of custom destinations.
●Quick Entry—is a feature that allows you to add one phone number to which you can temporarily receive calls. This is typically a phone that you want to use immediately, but are unlikely to use frequently in the future—for example, a direct dial hotel room phone or a phone in a client’s meeting room. You are prompted for a phone number every time you use Quick Entry. Quick Entry remembers the last phone number you entered, but you can easily delete it and enter a new number.
●Automatic by Schedule—manages your Send Calls destinations according to a schedule you define through the Avaya one-X Mobile Web application. For example, work calls can be sent automatically to your mobile device during your morning commute, to your office and mobile device during the work day, to voicemail during lunch, and back to your mobile device during your drive home. No other Send Calls destinations can be selected when Automatic by Schedule is in effect. See the Avaya one-X Mobile Web User Guide, document number 18-602150, for more information.
