AXIS A1001 Network Door Controller & AXIS Entry Manager
Troubleshooting
Troubleshooting
Check the Firmware
Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Additional Controller Configuration > Basic Setup and in Setup > Additional Controller Configuration > About.
Upgrade the Firmware
Important
•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.
•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.
Note
•After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the upgrade, always wait 5 minutes even if you suspect the upgrade has failed.
•Because the database of users, groups, credentials, and other data will be updating after a firmware upgrade, the first
•When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before upgrading
the firmware.
To upgrade the product’s firmware:
1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup
2.Go to Setup > Additional Controller Configuration > System Options > Maintenance in the product’s webpages.
3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.
4.Wait approximately 5 minutes while the product is being upgraded and restarted. Then clear the web browser's cache.
5.Access the product.
Emergency Recovery Procedure
If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.
1.In UNIX/Linux, type the following from the command line:
arp -s <IP address> <serial number> temp ping -l 408 <IP address>
In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):
arp
2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.
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