Troubleshooting

Unable to connect

-Could not connect to the access point or network device selected.

-Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the wireless signal. Try using the camcorder in a location farther away from such appliances.

Unable to obtain an IP address

-If you are not using a DHCP server, connect using the [Manual] option and enter the IP address using the [Manual] option (A178).

-Turn on the DHCP server. If it is already on, make sure it is functioning properly.

-Make sure the address range for the DHCP server is sufficient.

-If you are not using a DNS server, set the DNS address to [0.0.0.0].

-Set the DNS server’s IP address in the camcorder.

-Turn on the DNS server. If it is already on, make sure it is functioning properly.

-Make sure that the DNS server’s IP address and the name for that address are correctly configured.

-If you are using a wireless gateway router, make sure all of the devices in the network, including the camcorder, are configured with the correct gateway address.

Wi-Fi authentication unsuccessful

-Check the access point’s authentication/encryption method and encryption key and change the camcorder’s Wi-Fi settings (A181) as necessary.

Wi-Fi cannot be used while the wireless microphone is attached.

-Wi-Fi connections cannot be used while an optional WM-V1 Wireless Microphone is attached to the camcorder. Disconnect the WM-V1 from the camcorder and turn it off.

Wi-Fi error. Incorrect authentication method

-Check the access point’s authentication/encryption method and change the camcorder’s Wi-Fi settings (A181) as necessary.

Wi-Fi error. Incorrect encryption key.

-When the authentication mode was set to [WPA-PSK] or [W A2- SK], or the encryption method was set to [WEP], the encryption key (WEP index) entered or its length (number of characters) is incorrect.

•When entering ASCII characters, enter 5 characters (64-bit encoding) or 13 characters (128-bit encoding). When entering hexadecimal characters, enter 10 characters (64-bit encoding) or 26 characters (128-bit encoding).

Wi-Fi error. Incorrect encryption method

- Make sure the camcorder and access point are using the same authentication/encryption method.

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