Chapter 6 Practical Examples

Error Messages

When one of the following messages appears on the display panel, an error has occurred in the scanner. Follow the indicated procedure to resolve the error.

■Check Imprinter

Error Code: H001

Problem: No ink cartridge is installed in the post- imprinter.

Solution: Install an ink cartridge.

Error Code: H008

Problem: No ink cartridge is installed in the pre- imprinter. Or the pre-imprinter ink cartridge is not secured. Solution: Install the ink cartridge and turn the lock lever upwards to secure the ink cartridge. (See p. 5-18.)

■Cover Open

Error Code: C001

Problem: The scanner’s upper unit is open.

Solution: Close (lower) the upper unit. (See p. 5-3.)

Error Code: C009

Problem: The imprinter cover is open.

Solution: Close the imprinter cover. (See p. 5-2 and p. 5-18.)

■Jam

Error Code: Pxxx

Problem: Paper has jammed.

Solution: Open the upper unit and remove the jammed paper. (See p. 3-20.)

■Dust Detected

Error Code: J050

Problem: Dust detected on the scanning glass could not be avoided.

Solution: Clean the scanning glass. (See p. 5-5.)

■Dust Detected (appears alternately with normal display)

Problem: Dust was detected and scanning proceeds.

Solution: When scanning finishes, clean the scanning glass.

■Call for Service

Error Code: Exxx (excluding E021)

Problem: Internal scanner error.

Solution: Turn the power OFF, and restart the scanner. If this does not solve the problem, make a note of the error code, and contact your Canon service representative.

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