Chapter 6 Practical Examples
Problem | Text or images from the back side of your |
| document appear in the scanned image. |
Cause | Brightness may be set too low. |
Solution | Increase the Brightness setting. Or, enable the |
| [Prevent Bleed Through/Remove |
| Background] setting. |
Cause | The paper is too thin. |
Solution | Photocopy the document, and scan the copy. |
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Problem | |
Cause | Scanning Side is set to [Simplex]. |
Solution | Set Scanning Side to [Duplex]. |
| If the Scanning Side is set to [Skip Blank |
| Page], images of blank pages are not saved. |
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Problem | A black margin appears around the |
| scanned document. |
Cause | A document smaller than the preset paper |
| size has been scanned. Or, the loaded |
| document has shifted out of position. |
Solution | Choose one of the following: |
| (1) Set [Page size] to |
| (2) Select the [White] background. |
| (3) Enable Border Removal if you want to use |
| the [Black] background setting. |
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|
Problem | The scanned image is skewed. |
Cause | The document has been fed at an angle. |
| (skew) |
Solution | Slide the document guides to match the width |
| of your document. |
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Problem | Lines, smudges, or dirt appear on the |
| scanned image. |
Cause | The scanning glass or rollers inside the |
| scanner are dirty. |
Solution | Clean the scanning glass and rollers. (See |
| |
| If lines still appear on the image even after you |
| clean the scanning glass and rollers, the |
| scanning glass inside the scanner may be |
| scratched. Contact your local authorized |
| Canon dealer or service representative. |
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|
Problem | The scanned image is abnormal for |
| certain documents. |
Cause | A detection function such as border |
| removal is enabled when scanning a |
| document that includes text or photos |
| extending to the edge of the page (the |
| scanner cannot accurately process the |
| edges of documents). |
Solution | When a page has text or photos extending to its |
| edges, turn the detection functions off or scan |
| that page individually. |
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Problem | The scanned image is abnormal in some |
| applications. |
Cause | A function not supported by the |
| application was used. |
Solution | Some applications do not support functions |
| such as |
| scanning with such applications will produce |
| abnormal scanned images. |
| If abnormal image appearance seems to be |
| |
| detection disabled. |
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