Canon DR-X10C 2. Troubleshooting, Trouble Categories, Problem and Solution, Chapter 6 Practical Examples, ■The Scanner Does Not Turn ON

Chapter 6 Practical Examples

2. Troubleshooting

This section describes the problems that may occur during use of the scanner and how to solve them.

Trouble Categories

The following trouble categories are addressed:

•The Scanner Does Not Turn ON (See p. 6-5)

•The Scanner Is Not Recognized (Connecting via USB) (See p. 6-5)

•The Scanner Is Not Recognized (Connecting via SCSI) (See p. 6-6)

•Scanning Is Not Performed (See p. 6-6)

•Slow Scanning Speed (See p. 6-6)

•Documents Do Not Feed Properly (See p. 6-7)

•Saved Image Files Do Not Open (See p. 6-7)

•Scanning Results Are Not as Expected (See p. 6-7)

It you cannot resolve a problem, contact your local authorized Canon dealer or your service representative.

Problem and Solution

■The Scanner Does Not Turn ON

If the scanner does not turn ON, first confirm the following:

✔Is the power cord connected correctly?

✔Is the power cord inserted into the power outlet?

If this does not solve the problem, consider the following possible problems and causes:

Problem	With Auto USB Power switching is
	enabled, but the scanner does not turn ON
	when the computer is turned ON.
Cause	The SCSI connection is also being used.
Solution	The SCSI connection does not support Auto
	USB Power switching. Use only the USB
	connection if you want to use Auto USB
	Power switching.

Cause	Auto USB Power has been disabled
	([OFF] is selected in the User Mode).
Solution	Enable Auto USB Power (select [ON] in the
	User Mode).

■The Scanner Is Not Recognized (Connecting via USB)

If the scanner’s USB connection is not recognized, first confirm the following:

✔Are the scanner and PC connected correctly using the proper cable?

✔Is the scanner’s power switch turned ON?

If this does not solve the problem, consider the following possible causes:

Cause	The scanner does not support your USB
	interface.
Solution	This product is not guaranteed to operate with
	all types of USB interfaces. Contact your local
	authorized Canon dealer or service
	representative for more information.
Cause	The scanner does not support the USB
	cable.
Solution	Use the USB cable provided with the scanner.
Cause	The USB hub is not compatible with the
	scanner.
Solution	Remove the USB hub.

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