Canon MP470 Troubleshooting

Troubleshooting

This section describes troubleshooting tips for problems you may encounter when using the

machine.

_rl Note

This section mainlydescribes the methods of machine operation fortroubleshooting. Tohandle problems

using yourcomputer, referto "Troubleshooting" in the User's Guide on-screen manual.For detailson how

toview the on-screen manuals, see "Reading the On-screen Manuals" on page 74.

•"An Error Message Is Displayed on the LCD" on page 57

• "LCD Cannot Be Seen At All" on page 58

• "An Unintended Language Is Displayed on the LCD" on page 58

• "Cannot Install the MP Drivers" on page 59

• "Cannot Connect to Computer Properly" on page 60

• "Print Results Not Satisfactory" on page 61

• "The Print Result Not Satisfactory When Copying" on page 65

• "Printing Does Not Start" on page 65

• "Paper Does Not Feed Properly" on page 66

• "Paper Jams" on page 67

• "Error Message Appears on the Computer Screen" on page 68

• "Error Message Appears on a PictBridge Compliant Device" on page 70

• "Cannot Print Properly via Bluetooth Communication" on page 71

• "Cannot Print Properly from a Photo Index Sheet" on page 71

• "Cannot Remove a Memory Card" on page 71

• "Scanning Problems" on page 72

If an Error Occurs When the Machine Is Connected to a Computer

When an error occurs in printing such as the machine isout of paper or paper is jammed, a

troubleshooting message isdisplayed automatically. Take the appropriate action described inthe

message.

The message may vary depending on the version of your Windows operating system.

56 Troubleshooting

Contents

Main Getting Help from Canon Help Us Help You Better Before you contact Canon, please record the following information. Customer Technical Support Sequence* 1. Internet -- www.canontechsupport.com Page Page Table of Contents Index .............................................................. 86 Before Using the Machine Operation Panel 2 Before Using the Machine L Before Using the Machine 3 How to Navigate Menus on the LCD (4)-- (5) 4 Before Using the Machine @.@ Basic Operation on the Menu Screen _J Note Before Using the Machine 5 _COPY mode Basic Operation on the Settings Screen 6 Before Using the Machine 4 Before Using the Machine 7 Turning the Machine On and Off Turning on the Machine 8 Before Using the Machine Turning off the Machine Screen-saver Mode Handling the Original Document Before Using the Machine 9 Original Document Requirements Loading Original Documents _J Note 10 Before Using the Machine Before Using the Machine 11 Loading Printing Paper Paper Handling Recommended Paper and Requirements Before Using the Machine 13 ,, Important Media Types You Cannot Use 14 Before Using the Machine Loading Paper _,_ Important Before Using the Machine 15 (A) (B) Flatten the four corners of the paper before loading it. 16 Before Using the Machine 3 Load the paper. (1) Specify the page size and media type settings according tothe loaded paper. Loading Envelopes x x x 0 Before Using the Machine 17 2 Load the envelopes. (A) 18 Before Using the Machine Loading Small-Sized Paper Load the paper. Before Using the Machine 19 2 Copying Making Copies 20 Copying Setting Items Copying 21 Using Useful Copy Functions Repeatingan Image on a Page (Image repeat) 22 Copying I Printing from a Memory Card Memory Cards Supported by This Machine Printing from a Memory Card 23 Printable Image Data Inserting the Memory Card 24 Printing from a Memory Card Turn on the machine. See"Turning the MachineOnand Off"onpage 8. 2 Open the Card Slot Cover. 3 1 Start printing. Setting Items 26 Printing from a Memory Card Using Useful Printing Functions Printing from a Memory Card 27 NNN N Printing from Your Computer Printing with Windows Printing from Your Computer 29 6 N....":: 2:2i 10 Scanning Images Scanning Methods Scanning Images 31 6 If YouWant to Scan Originals Easily From the Machine Printing Photographs Directly from a Compliant Device Connectable Devices 32 Printing Photographs Directly from a Compliant Device Printable Image Data Format Printing Photographs Directly from a Compliant Device 4 Printing Photographs Directly from a Compliant Device 33 About PictBridge Print Settings Settings on aPictBridge Compliant Device 34 Printing Photographs Directly from a Compliant Device Paper Size and Paper Type Settings Layout Setting Date/File No. Print Setting Printing Photographs Directly from a Compliant Device 35 Image Optimize Setting Trimming Setting Setting on the Machine Note 36 Printing Photographs Directly from a Compliant Device Setting Items Printing Photographs Directly from a Compliant Device 37 Routine Maintenance When Printing Becomes Faint or Colors Are Incorrect 38 Routine Maintenance Step2 Printing the Nozzle Check Pattern 2 Routine Maintenance 39 (5) Examining the Nozzle Check Pattern 1 Check the nozzle check pattern you printed. lel I.I Ili I,I l,! Page Print Head Cleaning 3 42 Routine Maintenance Print Head Deep Cleaning 3 Routine Maintenance 43 (s) Confirm the condition of the Print Head. Aligning the Print Head 3 4 Routine Maintenance 45 Replacing a FINE Cartridge Getting the Ink Status Information 46 Routine Maintenance Replacing FINE Cartridges Routine Maintenance 47 48 Routine Maintenance 4 5Install the FINE Cartridge. Routine Maintenance 49 50 Routine Maintenance Keeping the Best Printing Results When You Turn Off the Machine Routine Maintenance 51 When You Are Not Using the Machine for aLong Time Cleaning Your Machine Cleaning the Exterior of the Machine 52 Routine Maintenance Cleaning the Platen Glass and Document Cover Cleaning the Paper Feed Roller (Roller cleaning) 3 Routine Maintenance 53 / 4 5 Cleaning the Inside of the Machine (Bottom plate cleaning) 54 Routine Maintenance (A) 5Perform bottom plate cleaning. Page Troubleshooting 56 Troubleshooting An Error Message Is Displayed on the LCD Ifan error message is displayed on the LCD, take the corresponding action described below. Troubleshooting 57 LCD Cannot Be Seen At All An Unintended Language Is Displayed on the LCD 58 Troubleshooting Cannot Install the MP Drivers E[_ Note Troubleshooting 59 Cannot Connect to Computer Properly Printing Speed Is Slow /USB 2.0 Hi-Speed Connection Does Not Work 60 Troubleshooting ,, Important "This device can perform faster" Message Is Displayed Print Results Not Satisfactory Check 1:Do the page size and media type settings match the size and Troubleshooting 61 Check 2:Did you set the print quality setting appropriately? Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/Straight Lines Are Misaligned White Streaks Printed Paper Curls or Has Ink Blots Printed Surface Is Scratched/Paper Is Smudged Troubleshooting 63 ............. ....... 64 Troubleshooting The Print Result Not Satisfactory When Copying Printing Does Not Start Troubleshooting 65 The machine is not ready. Paper Does Not Feed Properly Toomuch paperloaded. 66 Troubleshooting Foreign object inthe Rear Tray. Envelopes not prepared norloaded properly. Paper Jams Troubleshooting 67 Error Message Appears on the Computer Screen Writing Error/Output Error/Communication Error 68 Troubleshooting MP Drivers are not installed properly. The machine is not ready. Error Message Appears on a PictBridge Compliant Device 70 Troubleshooting Cannot Remove a Memory Card Scanning Problems The Document Cover Comes Off Appendix How to Use the Documentation Provided Appendix 73 Reading the On-screen Manuals 74 Appendix Specifications Appendix 75 [_ )"]'rLt_l'.l(Id'il_:[_] u_,_ F.-_r_2i.(:)_:i_i:_-_,__ Note Conform to the operating system's requirements when higher than those given here. 76 Appendix Appendix 77 Safety Precautions 78 Safety Precautions Caution Safety Precautions 79 80 Safety Precautions Legal Limitations on Use of Your Product and Use of Images Safety Precautions 81 Users in the U.S.A. Regulatory Information 82 Safety Precautions Canon U.S.A., INC. LIMITED WARRANTY --- (USA Only) Safety Precautions 83 84 Safety Precautions Page Index A B C E Ordering Information Description Order # Canon Specialty Papers