Canon MP470 Error Message Appears on the Computer Screen

Error Message Appears on the Computer Screen

• Writing Error/Output Error/Communication Error

The machine is not ready.

Printer port settingdoes not match the

computer's interface connecting the

machine.

The machine is not connected properly.

MP Drivers are not installed properly.

Confirm thatthe Power tamp is tit green.

Ifthe Power tamp is off, turn the machine on.

While the Power Iamp is flashing green, the machine isinitializing. Wait until the

Power lamp stops flashing and remains titgreen.

Ifthe Alarm tamp is titorange, an error may have occurred on the machine. For

details on how to resolve the error, see "An Error Message Is Displayed on the

LCD" on page 57.

Check the printer port settings.

* In the following instruction, "XXX" signifies your machine's name.

(1)Log into a user account with the administrator privilege.

(2)Click Control Panel, then Printer under Hardware and Sound.

InWindows XP, click Control Panel, Printers and Other Hardware, then

Printers andFaxes.

InWindows 2000, clickControl Panel then Printers.

(3)Right-click the Canon XXX Printer icon, then select Properties.

(4)Click the Ports tab to confirm the port settings.

Make sure that a port named USBnnn (where "n" is a number) with Canon

XXX Printer appearing inthe Printer column isselected for Print tothe

following port(s).

Ifthe port setting isnot correct, reinstall the MP Drivers or change the port

setting according to the interface you are using.

Make sure that the USB cable issecurely plugged in to the machine and the

computer.

• Ifyou are using a relay device such asa USB hub, disconnect it, connect the

machine directly to the computer, and try printing again. Ifprinting starts

normally, there isa problem with the relay device.

Consult the reseller ofthe relay device for details.

• There could also be a problem with the USB cable. Replace theUSB cable

and try printing again.

The MP Drivers may not be installed properly. Uninstall them following the

procedure described inthe PC Printing Guide on-screen manual and reinstall

them following the procedure described in your setup sheet.

68 Troubleshooting

Contents

Main Getting Help from Canon Help Us Help You Better Before you contact Canon, please record the following information. Customer Technical Support Sequence* 1. Internet -- www.canontechsupport.com Page Page Table of Contents Index .............................................................. 86 Before Using the Machine Operation Panel 2 Before Using the Machine L Before Using the Machine 3 How to Navigate Menus on the LCD (4)-- (5) 4 Before Using the Machine @.@ Basic Operation on the Menu Screen _J Note Before Using the Machine 5 _COPY mode Basic Operation on the Settings Screen 6 Before Using the Machine 4 Before Using the Machine 7 Turning the Machine On and Off Turning on the Machine 8 Before Using the Machine Turning off the Machine Screen-saver Mode Handling the Original Document Before Using the Machine 9 Original Document Requirements Loading Original Documents _J Note 10 Before Using the Machine Before Using the Machine 11 Loading Printing Paper Paper Handling Recommended Paper and Requirements Before Using the Machine 13 ,, Important Media Types You Cannot Use 14 Before Using the Machine Loading Paper _,_ Important Before Using the Machine 15 (A) (B) Flatten the four corners of the paper before loading it. 16 Before Using the Machine 3 Load the paper. (1) Specify the page size and media type settings according tothe loaded paper. Loading Envelopes x x x 0 Before Using the Machine 17 2 Load the envelopes. (A) 18 Before Using the Machine Loading Small-Sized Paper Load the paper. Before Using the Machine 19 2 Copying Making Copies 20 Copying Setting Items Copying 21 Using Useful Copy Functions Repeatingan Image on a Page (Image repeat) 22 Copying I Printing from a Memory Card Memory Cards Supported by This Machine Printing from a Memory Card 23 Printable Image Data Inserting the Memory Card 24 Printing from a Memory Card Turn on the machine. See"Turning the MachineOnand Off"onpage 8. 2 Open the Card Slot Cover. 3 1 Start printing. Setting Items 26 Printing from a Memory Card Using Useful Printing Functions Printing from a Memory Card 27 NNN N Printing from Your Computer Printing with Windows Printing from Your Computer 29 6 N....":: 2:2i 10 Scanning Images Scanning Methods Scanning Images 31 6 If YouWant to Scan Originals Easily From the Machine Printing Photographs Directly from a Compliant Device Connectable Devices 32 Printing Photographs Directly from a Compliant Device Printable Image Data Format Printing Photographs Directly from a Compliant Device 4 Printing Photographs Directly from a Compliant Device 33 About PictBridge Print Settings Settings on aPictBridge Compliant Device 34 Printing Photographs Directly from a Compliant Device Paper Size and Paper Type Settings Layout Setting Date/File No. Print Setting Printing Photographs Directly from a Compliant Device 35 Image Optimize Setting Trimming Setting Setting on the Machine Note 36 Printing Photographs Directly from a Compliant Device Setting Items Printing Photographs Directly from a Compliant Device 37 Routine Maintenance When Printing Becomes Faint or Colors Are Incorrect 38 Routine Maintenance Step2 Printing the Nozzle Check Pattern 2 Routine Maintenance 39 (5) Examining the Nozzle Check Pattern 1 Check the nozzle check pattern you printed. lel I.I Ili I,I l,! Page Print Head Cleaning 3 42 Routine Maintenance Print Head Deep Cleaning 3 Routine Maintenance 43 (s) Confirm the condition of the Print Head. Aligning the Print Head 3 4 Routine Maintenance 45 Replacing a FINE Cartridge Getting the Ink Status Information 46 Routine Maintenance Replacing FINE Cartridges Routine Maintenance 47 48 Routine Maintenance 4 5Install the FINE Cartridge. Routine Maintenance 49 50 Routine Maintenance Keeping the Best Printing Results When You Turn Off the Machine Routine Maintenance 51 When You Are Not Using the Machine for aLong Time Cleaning Your Machine Cleaning the Exterior of the Machine 52 Routine Maintenance Cleaning the Platen Glass and Document Cover Cleaning the Paper Feed Roller (Roller cleaning) 3 Routine Maintenance 53 / 4 5 Cleaning the Inside of the Machine (Bottom plate cleaning) 54 Routine Maintenance (A) 5Perform bottom plate cleaning. Page Troubleshooting 56 Troubleshooting An Error Message Is Displayed on the LCD Ifan error message is displayed on the LCD, take the corresponding action described below. Troubleshooting 57 LCD Cannot Be Seen At All An Unintended Language Is Displayed on the LCD 58 Troubleshooting Cannot Install the MP Drivers E[_ Note Troubleshooting 59 Cannot Connect to Computer Properly Printing Speed Is Slow /USB 2.0 Hi-Speed Connection Does Not Work 60 Troubleshooting ,, Important "This device can perform faster" Message Is Displayed Print Results Not Satisfactory Check 1:Do the page size and media type settings match the size and Troubleshooting 61 Check 2:Did you set the print quality setting appropriately? Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/Straight Lines Are Misaligned White Streaks Printed Paper Curls or Has Ink Blots Printed Surface Is Scratched/Paper Is Smudged Troubleshooting 63 ............. ....... 64 Troubleshooting The Print Result Not Satisfactory When Copying Printing Does Not Start Troubleshooting 65 The machine is not ready. Paper Does Not Feed Properly Toomuch paperloaded. 66 Troubleshooting Foreign object inthe Rear Tray. Envelopes not prepared norloaded properly. Paper Jams Troubleshooting 67 Error Message Appears on the Computer Screen Writing Error/Output Error/Communication Error 68 Troubleshooting MP Drivers are not installed properly. The machine is not ready. Error Message Appears on a PictBridge Compliant Device 70 Troubleshooting Cannot Remove a Memory Card Scanning Problems The Document Cover Comes Off Appendix How to Use the Documentation Provided Appendix 73 Reading the On-screen Manuals 74 Appendix Specifications Appendix 75 [_ )"]'rLt_l'.l(Id'il_:[_] u_,_ F.-_r_2i.(:)_:i_i:_-_,__ Note Conform to the operating system's requirements when higher than those given here. 76 Appendix Appendix 77 Safety Precautions 78 Safety Precautions Caution Safety Precautions 79 80 Safety Precautions Legal Limitations on Use of Your Product and Use of Images Safety Precautions 81 Users in the U.S.A. Regulatory Information 82 Safety Precautions Canon U.S.A., INC. LIMITED WARRANTY --- (USA Only) Safety Precautions 83 84 Safety Precautions Page Index A B C E Ordering Information Description Order # Canon Specialty Papers