Error Message Appears on the Computer Screen | Canon MP470 specification

Error Message Appears on the Computer Screen

•Writing Error/Output Error/Communication Error

The machine is not ready.

Printer port setting does not match the

computer's interface connecting the machine.

The machine is not connected properly.

MP Drivers are not installed properly.

Confirm that the Power tamp is tit green.

If the Power tamp is off, turn the machine on.

While the Power Iamp is flashing green, the machine is initializing. Wait until the Power lamp stops flashing and remains tit green.

If the Alarm tamp is tit orange, an error may have occurred on the machine. For details on how to resolve the error, see "An Error Message Is Displayed on the LCD" on page 57.

Check the printer port settings.

*In the following instruction, "XXX" signifies your machine's name.

(1)Log into a user account with the administrator privilege.

(2)Click Control Panel, then Printer under Hardware and Sound.

In Windows XP, click Control Panel, Printers and Other Hardware, then

Printers and Faxes.

In Windows 2000, click Control Panel then Printers. (3)Right-click the Canon XXX Printer icon, then select Properties. (4)Click the Ports tab to confirm the port settings.

Make sure that a port named USBnnn (where "n" is a number) with Canon

XXXPrinter appearing in the Printer column is selected for Print to the

following port(s).

If the port setting is not correct, reinstall the MP Drivers or change the port setting according to the interface you are using.

Make sure that the USB cable is securely plugged in to the machine and the computer.

•If you are using a relay device such as a USB hub, disconnect it, connect the machine directly to the computer, and try printing again. If printing starts normally, there is a problem with the relay device.

Consult the reseller of the relay device for details.

•There could also be a problem with the USB cable. Replace the USB cable and try printing again.

The MP Drivers may not be installed properly. Uninstall them following the procedure described in the PC Printing Guide on-screen manual and reinstall them following the procedure described in your setup sheet.

68 Troubleshooting

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Canon MP470 quick start Error Message Appears on the Computer Screen, Writing Error/Output Error/Communication Error

Contents

Quick Start Guide Getting Help from Canon Customer Technical Support SequenceHelp Us Help You Better Quick Start Guide MP470series Disclaimer Table of Contents Before Using the Machine 2Before Using the MachineStop/Reset button Alarm lamp Before Using the Machine How to Navigate Menus on the LCD 4Before Using the MachineBasic Operation on the Menu Screen Copy mode Scan modeMemory card mode Maintenance/settings Basic Operation on the Settings Screen 6Before Using the Machine For details on the setting Items 8Before Using the Machine About the Power PlugTurning the Machine On and Off Turning on the Machine Screen-saver Mode Handling the Original DocumentOriginal Document Requirements Loading Original Documents Inches / 1 mm To scan photographs Before Using the Machine Using Specialty Media Loading Printing PaperPhoto Quality Media Suited For Business Documents Paper Handling Recommended Paper and Requirements Media Types You Cannot Use When Printing on Plain Paper Loading PaperFlatten the four corners of the paper before loading it Prepare to load paper Load Paper Loading Envelopes Use either European DL or US Comm. Env. #10-sized envelope Load the envelopes Qt Important Loading Small-Sized Paper Load the paper Setting Items CopyingMaking Copies Copying Copying21 Using Useful Copy Functions Printing from a Memory Card Memory Cards Supported by This MachinePrinting from a Memory Card Na!nt Printable Image Data Inserting the Memory Card Removing the Memory Card Printing Photographs Display photoPrepare for printing Start printing Setting Items OFF Using Useful Printing Functions Multiselect print Printing by Using the Photo Index Sheet Specify the required settings and click OK Printing from Your ComputerPrinting with Windows Printing from Your Computer Media Pop-up menu Specify the required settings Printing with MacintoshMake sure that your machines name is Selected in Format for Select Size of the loaded paper Scanning Images Scanning Methods Printing Photographs Directly from a Compliant Device Printing Photographs Directly from a Compliant DeviceConnectable Devices Printable Image Data Format Connect the PictBridge compliant device to the machine Start printing from your PictBridge compliant device About PictBridge Print Settings Settings on a PictBridge Compliant DevicePaper Size and Paper Type Settings Layout Setting Date/File No. Print SettingImage Optimize Setting Trimming Setting Setting on the Machine Displaying the PictBridge Settings ScreenSpecify the Setting For Routine Maintenance When Printing Becomes Faint or Colors Are IncorrectRoutine Maintenance Before performing maintenance Printing the Nozzle Check Pattern Print the nozzle check pattern Examining the Nozzle Check Pattern Check the nozzle check pattern you printedIf There Are No Missing Lines and No White Streaks If Lines Are Missing or White Streaks Are Present Print Head Cleaning Start Print Head Cleaning Print Head Deep Cleaning Start Print Head Deep CleaningConfirm the condition of the Print Head Aligning the Print Head Print the print head alignment pattern Adjust the print head position Replacing a Fine Cartridge Getting the Ink Status Information Replacing Fine Cartridges Handling Fine Cartridges Remove the empty Fine Cartridge Push down the Fine Cartridge Prepare the replacement Fine cartridge Install the Fine Cartridge Routine Maintenance When You Turn Off the Machine When You Are Not Using the Machine for a Long TimeKeeping the Best Printing Results Cleaning Your Machine Cleaning the Exterior of the MachineCleaning the Platen Glass and Document Cover Cleaning the Paper Feed Roller Roller cleaning Cleaning the Inside of the Machine Bottom plate cleaning Perform bottom plate cleaningMaintenance/settings screen is displayed Cleaning the Protrusions Inside the Machine Troubleshooting Troubleshooting An Error Message Is Displayed on the LCD Troubleshooting57 LCD Cannot Be Seen At All An Unintended Language Is Displayed on the LCD Cannot Install the MP Drivers Troubleshooting591Click Start then Computer Cannot Connect to Computer Properly This device can perform faster Message Is Displayed Troubleshooting61 Print Results Not SatisfactoryType of the loaded paper? Colors Are Unclear Troubleshooting63 White StreaksPrinted Paper Curls or Has Ink Blots Printed Surface Is Scratched/Paper Is Smudged Reduce the Intensity setting. Then try printing again Print Result Not Satisfactory When Copying Troubleshooting65Printing Does Not Start Colors Are Uneven or Streaked Does Not Feed Properly Machine is not ready Troubleshooting67 Paper Jams Error Message Appears on the Computer Screen Writing Error/Output Error/Communication Error Error No Is Displayed Error No /1710 Is DisplayedTroubleshooting69 Error Message Appears on a PictBridge Compliant Device Troubleshooting71 Cannot Remove a Memory CardCannot Print Properly from a Photo Index Sheet Printing Does Not Start Scanning Problems ScanGear Wont StartOther Scanning Troubles How to Use the Documentation Provided Read this guide when starting to use the machineAppendix Appendix73 Reading the On-screen Manuals Appendix Specifications Appendix75 Papertype LayoutOperating System Processor Browser Appendix77 Browser Windows Html Help Viewer Safety Precautions Safety Precautions Safety Precautions Machine Legal Limitations on Use of Your Product and Use of Images Canon U.S.A., INC. Limited Warranty --- USA Only Users in the U.S.ARegulatory Information FCC Notice U.S.A. Only For 120V, 60Hz model Safety Precautions Authorized Service Facility Carry-In /Mail-In Service Canon U.S.A., Inc One Canon Plaza Lake Success, NY USA Index Index Ordering Information Description Order #Canon Specialty Papers QT5-1007-V01 Canon INC